“Too expensive for the amount of flowers in the bouquet !!!!! Saw this for first time last weekend. Very very disappointed !!!”

Helpful Report

Posted 4 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 months ago

“Very disappointed”

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Posted 4 months ago

“Flowers didn’t last a couple of days They some some of the leaves was dying I know it can be difficult to copy but didn’t look nothing like the pictures was like a different bunch Overall Disappointed”

Helpful Report

Posted 4 months ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 4 months ago

“Not a great experience- was a loyal customer but very little care over delivery for a birthday and misleading information given about when flowers were out for delivery”

Helpful Report

Posted 4 months ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 months ago

“Got there a day to late”

Helpful Report

Posted 4 months ago

Thank you for your review. We are sorry to hear your card didn't arrive on your preferred delivery date. Our cards are sent via standard delivery, this is based on a 1-2 working day delivery with a 95% chance of arriving on the date selected. . Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 months ago

“Pathetic bunch of flowers that arrived won’t be using them again”

Helpful Report

Posted 5 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 months ago

“I was not happy with the flowers when arranged in a vase they looked like a 3 pound bunch from a supermarket. I was going cto complain but decided not to use bunches again.”

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Posted 5 months ago

“Very pale looking flowers”

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Posted 5 months ago

“My recent order looked nothing like the picture I ordered from. There looked to be not nearly the same amount of flowers. I realise different vases were used but still I thought it was lacking.”

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Posted 5 months ago

“2nd time I’ve ordered and 2nd time the flowers aren’t delivered on time. There won’t be a 3rd. After ordering I found they use Royal Mail who they admit are late 5% of the time And to guarantee on the day delivery you can pay even more delivery charge to use someone else. Not good enough.”

Helpful Report

Posted 5 months ago

“My flowers were sent by a very special friend for sympathy as our beloved cat had passed away and I was devastated. The flowers were ordered immediately by her and should have been delivered Saturday. Unfortunately they were late for delivery only receiving them on Monday. My friend was very upset as these were to send a little bit of cheer at a very sad time for me. As they have arrived late I will not get the longevity of the flowers as is expected”

Helpful Report

Posted 5 months ago

Thank you for your review. We are sorry you have been disappointed with the delivery of your gift. After looking into the order, we can see that you selected a delivery date of the 13th November which is a Monday, and we can see these arrived on time. Kind Regards Bunches.

Posted 5 months ago

“Sorry wasn’t impressed this time . Obviously arrived in tight bud , but recipient sent me a picture and didn’t look like there were many in the bunch . Now they’re fully open she had to add to them 😟to fill them out .”

Helpful Report

Posted 5 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 months ago

“Slow delivery and unresponsive to email”

Helpful Report

Posted 5 months ago

Thank you for your review. We can see that your gift arrived on your chosen date. We can also confirm that you contacted us on the 9th November and a reply was made the same day. kind Regards Bunches

Posted 5 months ago

“Flowers arrived at 6pm on my mums birthday so she spent the day think I hadn't got her a gift. Also arrived in 2 separate small bouquets instead of one big one.”

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Posted 5 months ago

“Most disappointed as bouquet arrived late although I'd paid for Royal Mail Tracked Delivery, this completely ruined the surprise.”

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Posted 5 months ago

“Arrived one day late.”

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Posted 5 months ago

“The picture looked better than the actual delivery, these were for my sister's 60th birthday felt very disappointed”

Helpful Report

Posted 5 months ago

“When I have ordered flowers they have always arrived on time. Unfortunately it wasn't the case this time. Although my cousin said the flowers were lovely”

Helpful Report

Posted 5 months ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. The Royal Mail 24 service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 months ago

“Nice but nothing like the picture that you put up I’d love to show the difference in the photos”

Helpful Report

Posted 5 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 months ago

“Kind of dissapointed how the flowers looked. I paid £40 with delivery And they looked really nothing special. Nothing like in the picture! Heights were uneven And very spar bouquet even though I ordered “large” size. I could have just went to sainsburys or tescos and buy the same flowers, combine them and have the same bouquet for £20 max.”

Helpful Report

Posted 5 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 months ago


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews