Bunches.co.uk Reviews

4.7 Rating 198,031 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 198,031 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When i saw the carnations 24 hours after they arrived, I was disappointed to see that, despit being put in a vase of water on delivery, the flowers were rather limp and heads quite small for the price.”

Helpful Report

Posted 5 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information and an image of the flowers, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 months ago

“I ordered the flowers for my daughters 60 birthday and they went to the wrong address and she had to go and pick them up .I went be ordering from yous again .”

Helpful Report

Posted 5 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower delivery. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 months ago

“Ordered hand-tied bouquet of 'Enchanted Meadow' for special friend's 90th Birthday. Delivered on day requested but when friend's daughter sent me a photo the same day with a polite "thank you, lovely flowers" I was very disappointed as they looked nothing like the website picture! The flowers, apart from two peach roses (one of which was already drooping) were sparse and not of the variety illustrated and the greenery straggly, not even containing some of that pictured on website. I have used Bunches on several occasions over many years but I fear standards have dropped and won't be a returning customer.”

Helpful Report

Posted 5 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 5 months ago

“We ordered and was given discount code25% off it was not accepted , we found some thru voucher codes and had 10% then with postage we basically saved the postage cost ... never had email or tracking and nothing to say if they were even delivered or to the right house ? Couldn't ring and ask the recipient because they were for my Aunt and Uncle , and my Uncle has been diagnosed with Motor Neurone Disease , it's advanced quite quickly and they are not coping well. Hence why send lovely flowers to cheer them up ? Assume they got them like I said . We will not use bunches again as a first choice , we have been previous customers over past 10 years so very disappointed”

Helpful Report

Posted 5 months ago

“Bouquet was much smaller than expected and flowers not in great condition. Will not be using again.”

Helpful Report

Posted 5 months ago

“Very disappointed. Flowers were lovely but put in a delivery day as requested, ordered 4 days before the required delivery day and they still arrived a day late, after the recipient’s 60th birthday making it a total waste of time and money.”

Helpful Report

Posted 5 months ago

“The bouquet was a lot smaller than expected based on pictures, not even arranged or tied up with a bow. Not a good value for money.”

Helpful Report

Posted 5 months ago

“Very good service when buying flowers but being bombarded with advertising has put us of using you again we know you are there don't need constant reminder Will not use you again”

Helpful Report

Posted 5 months ago

“I recently ordered the Mulberry blush for a friend who’s just lost her husband recently. I appreciate they arrive in bud form but they have not apparently blossomed into anything like the photograph and I’m very disappointed for her.”

Helpful Report

Posted 5 months ago

“A bit disappointed this time. I ordered the tied bunch florists choice and they came in carelessly scrunched up brown paper with no tie. I think perhaps the envelope flowers are a better deal from Bunches.”

Helpful Report

Posted 5 months ago

“Bunch looked nothing like picture and four of flowers were broken.”

Helpful Report

Posted 5 months ago

“Just over £30 for the only lasted 4 day’s with fresh water and the liquid additive won’t be buying from here again.”

Helpful Report

Posted 6 months ago

“The flowers delivered look absolutely NOTHING like what i ordered for my grannys birthday. The photo showed at least 6 roses and there was only 3. The foliage also looked nothing like what was pictured. I'm very dissapointed and won't be using you again. A waste of nearly £40!”

Helpful Report

Posted 6 months ago

“Disappointed as flowers that were sent were not what l ordered”

Helpful Report

Posted 6 months ago

“I ordered a bouquet for my sister's 26th Wedding Anniversary and was very disappointed with the flowers. To restore my trust you will need to do better. I have informed you of the situation, and have sent you photos of the flowers but you have not responded. If you wish for your customers to place future orders the you really need to look after them by taking their complaints seriously.”

Helpful Report

Posted 6 months ago

“Not like the image shown online, was very underwhelmed when my mum received this as a birthday surprise.”

Helpful Report

Posted 6 months ago

Thank you for your review. We are sorry to hear you were disappointed with the bouquet that arrived. Our flowers are sent in bud to maximise vase life and limit damage during transit. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 months ago

“Didn't arrive on due date. On arrival placed around side of house with no notification through letterbox. Flowers found by chance the next day.”

Helpful Report

Posted 6 months ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 93% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. We are sorry to her the carrier did not post a calling card to let the recipient know where the gift has been left, as it is their policy to do so. We do offer 7 days freshness from the date received, therefore any problems, do contact us again. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 months ago

“I paid £24 for my bunch of flowers for my Auntie. These arrived in good time and when expected. However the flowers looked nothing like the photo. In the advertised photo the flowers looked very full in the vase. But when my arrived they were very sparse. And not full at all.”

Helpful Report

Posted 6 months ago

“The flowers were beautiful....no complaints at all but it should have been made clear that although ordered with plenty of time they were delivered a day too late! As it was for a good friends 80th birthday I was very disappointed.”

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Posted 6 months ago

“The flowers themselves would have been great...IF... the delivery person had not left parcel on front door and not knocked.they were out for 2 days in all that torrential rain and were crushed. Contacted bunches and they sent commentary bunch ,(not as big as first orfer) with instructions to knock and wait. Flowers delivered, tucked behind flower urn ...no knock Again box soaked but some of these flowers were saved. So in short.. Bunches customs were good but delivery was cr...p which did not look well on the flower sellers.”

Helpful Report

Posted 6 months ago

Bunches.co.uk is rated 4.7 based on 198,031 reviews