“Flowers were wilted”

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Posted 4 years ago

“Flowers arrived dry and sad for my bereaved mother in law. My first time using the bunches and sadly last.”

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Posted 4 years ago

“You delivered flowers to wrong address and on the wrong day, needless to say I won’t be ordering from you again”

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Posted 4 years ago

“The flowers were ordered to be delivered on the Monday but arrived on the Sunday. Fortunately there was somebody at home to receive them.”

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Posted 4 years ago

“Nothing like the image shown and very very over priced.”

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Posted 4 years ago

“Flowers were completely different to the ones in the picture I ordered. Very disappointing !”

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Posted 4 years ago

“Expected to bunch of flowers to be much bigger. Very disappointed. The customer service girl was very helpful when needed to change to delivery date. Was doubly disappointed”

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Posted 4 years ago

“Looked nothing like the photo, extremely disappointing especially for a birthday present, would not order from here again.”

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Posted 4 years ago

“Looked completely different to the photograph and I actually thought they had sent me the wrong bunch. The flowers also looked really cheap. Would not purchase from here again.”

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Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Absolutely awful experience, worst looking bouquet ever, felt embarrassed when my friend received such a ridiculous thing. Contacted customer service with a picture of how ridiculous was the website description and photo to what was receiving.advertisement is not misleading is a pure scam. Even thinking that I pay for that to be delivered to anyone makes me sick. Will never again order from them, would recommend anyone considering to order here, stick to the good known companies they never sent me such a joke but don't order from bunches.of you want to check find my picture on their social media. All my friends were texting me that day after seeing the pic”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“I am sorry but cannot do a review. Have no idea whether my flowers arrived at their destination due to the non tracing method of Royal Mail”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry the recipient of the gift has not been in touch to let you know the gift has arrived. We offer several delivery options, our free delivery option is not traceable this service is offer to keep the cost down, however we do offer a tracked service for and additional £1.99. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 4 years ago

“Bouquet is much smaller than in the pictures and did not contain as many flowers”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“I ordered 4 bunches of irises and fresias, each £26, to go to my four children who live away from home. From photos we received thanking us for the flowers it was clear that two of them had nowhere near the number of stems as described and one did look about right. The fourth bunch of flowers never arrived. I have emailed Bunches about this and received a reply that gave the expected response that the stems were sent not in bloom without even attempting to count the number of stems. They didn’t even give a response to the non delivery. I have replied to point this out but not had a response 4 days later.”

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Posted 4 years ago

“Absolutely dreadful flowers that look nothing like the photo on the website. Wrote to complain and was told that basically the recipient needs to arrange the flowers better. Will never use this website again and feel bad for my very poorly friend who I sent these flowers too.”

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Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. We also informed at the point of contact if the flowers do not fare to contact us again. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“For a start, the flowers only lasted around 2 days. Then, Twitter customer service ignored me. Then, email customer service ignored me! Absolutely shocking experience and will never be issuing you again - as well as encouraging others to go elsewhere in future.”

Helpful Report

Posted 4 years ago

thank you for your review. We are sorry to hear you have been unhappy with your gift. After looking into this we cannot see any correspondence from you. If you would like to pop this information over to flowers@bunches.co.uk we would be happy to review this for you. Please accept our sincere apologies for any disappointment this matter may have caused and we look forward to hearing from you soon. Kind Regards - Bunches

Posted 4 years ago

“Ordered 5 days in advance with a birthday card for delivery on a specific day for a birthday gift and flowers and card arrived a day late despite paying £1.99 for next day 24 hour delivery. Bunches blamed Royal Mail but on checking tracking they never despatched flowers until after 6pm the day before delivery was due. Won’t use them again.”

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Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. The Royal Mail 24 delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“I was very disappointed. My pen friend didn't get the bouquet of tulips and freesia I ordered, but instead received pink carnations. I would have understood other flowers if it had been a beautiful bouquet, but so ... Unfortunately put together very carelessly. And unfortunately, the birthday card was also missing :(”

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Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Worst anniversary we have ever had ours were dead and dying will never use again”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“Extremely disappointed that I ordered a bunch of flowers with a birthday candle but instead of the candle they sent chocolate. My mother (the recipient) isn’t able to eat chocolate, which is why I chose the flowers with the candle.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“On being advised by website to allow extra couple days for delivery I did this but unfortunately the flowers took 5 days to be delivered .Very disappointing.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews