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Bunches.co.uk Reviews

4.7 Rating 200,300 Reviews
92 %
of reviewers recommend Bunches.co.uk
Company Reviews Product Reviews
1
 Metrics Info
4.7
Based on 200,300 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Sylvia Bowe
Verified Bunches Customer
“Worst anniversary we have ever had ours were dead and dying will never use again”
Helpful Report
Posted 4 years ago
Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches
Posted 4 years ago
Anonymous
Verified Bunches Customer
“Extremely disappointed that I ordered a bunch of flowers with a birthday candle but instead of the candle they sent chocolate. My mother (the recipient) isn’t able to eat chocolate, which is why I chose the flowers with the candle.”
Helpful Report
Posted 4 years ago
Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches
Posted 4 years ago
Anonymous
Verified Bunches Customer
“On being advised by website to allow extra couple days for delivery I did this but unfortunately the flowers took 5 days to be delivered .Very disappointing.”
Helpful Report
Posted 4 years ago
Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches
Posted 4 years ago
Anonymous
Verified Bunches Customer
“Arrived 2 days late and we weren't notified that it would be late or why it was late”
Helpful Report
Posted 4 years ago
Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches
Posted 4 years ago
David Houghton
Verified Bunches Customer
“On receipt of the flowers upside down and crushed, I was very disappointed with the presentation. My son and daughter in-law popped into Asda and get a very nice bunch for half the price. As it was for my wife's birthday I thought I would go to a florist for the best but never again. 😘😘😘”
Helpful Report
Posted 4 years ago
Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches
Posted 4 years ago
Anonymous
Verified Bunches Customer
“Very poor.., do not purchase flowers from these cowboys. Poor miserable quality flowers and appalling customer service... definitely a report to trading standards type of company. DO NOT BUY FROM HERE”
Helpful Report
Posted 4 years ago
Barbara Phillips
Verified Bunches Customer
“Very disappointed I could have bought the same amount of flowers in tesco for 10 pounds or less.”
Helpful Report
Posted 4 years ago
Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches
Posted 4 years ago
Anonymous
Verified Bunches Customer
“Terrible service. Still waiting for a reply on messenger after sending a message a week ago. Won't order again. Flowers were worse than a £5 supermarket bunch.”
Helpful Report
Posted 4 years ago
Thank you for your email. We are sorry you have been unhappy with your gift. Unfortunately we have been unable to locate your complaint. If you would like to forward this to flowers@bunches.co.uk we can then review this further. Please accept our sincere apologies for any disappointment this matter may have caused and we look forward to hearing from you soon. Kind Regards - Bunches
Posted 4 years ago
Anonymous
Verified Bunches Customer
“Flowers went to wrong place. Yes my mistake. Only offered 25% discount of next order. Poor.I’m frustrated with pandemic and bunches shows no kindness”
Helpful Report
Posted 4 years ago
Thank you for your email. We are sorry to hear that you provided an incorrect address when placing your order. when ordering on our website we rely on the information that you have provided to be correct, we do send a confirmation email so this information can be checked and amended if needed. Unfortunately we cannot be held responsible for gifts not arriving with the correct recipient when incorrect information has been provided. We do understand this is disappointing and there a 25% discount was offered to help with the cost. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - bunches
Posted 4 years ago
David Martin
Verified Bunches Customer
“Didn't match the picture on the website, when I complained they were not interested and sent a standard response.”
Helpful Report
Posted 4 years ago
Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches
Posted 4 years ago
Ali Speed-Rawlings
Verified Bunches Customer
“I was a bit disappointed that my mother-in-laws flowers were delivered 5.5 miles away and she had to go and pick them up herself. By the time she picked them up on her birthday they were very droopy!!!”
Helpful Report
Posted 4 years ago
Wayne Turtill
Verified Bunches Customer
“Sorry flowers were very poor could of hit better from Tesco for £5”
Helpful Report
Posted 4 years ago
Cynthia Bray
Verified Bunches Customer
“Having used the company many times. How disappointing this experience was. I wanted a specific date in early March, and was unable to select the date until late March or April. After several attempts and no answer when I rang, I was left with no choice but to order elsewhere.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Bunches Customer
“Very disappointed! Flowers were not fresh only lasted 4 days .”
Helpful Report
Posted 4 years ago
Allana Barker
Verified Bunches Customer
“Very disappointed in the flowers, emailed them, never got a response. Won't use them again.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Bunches Customer
“More than half the bouquet died after a couple of days. I used the flower food, trimmed the edges every other day and changed the water but most of the flower just didn't last. For this price I am quite disappointed when some other brand have bouquets that last almost 2 weeks if not more.”
Helpful Report
Posted 4 years ago
Deanne Dorrington
Verified Bunches Customer
“The flowers that turned up were awful and embarrassing to give to someone. So disappointed I should have really asked for a refund. They looked NOTHING like the picture. Definitely won’t be ordering from here again!”
Helpful Report
Posted 4 years ago
Anne Dowell
Verified Bunches Customer
“Purchased a three month gift subscription for my mother and am terribly disappointed with the flowers, they were of very poor quality, mismatched and I was ashamed to have sent them as a gift. The most recent delivery looked like they had been picked from a hedge bottom.”
Helpful Report
Posted 4 years ago
Robert Kitchen
Verified Bunches Customer
“Flowers lasted 3 days”
Helpful Report
Posted 4 years ago
Dawid Jarecki
Verified Bunches Customer
“Paid extra delivery to be delivered on a day. It did not arrived and thay said I am unlucky.... Had to get more flowers on a day... Why you show a single delivery day when its not guaranteed ??? Reported that and they did not care.”
Helpful Report
Posted 4 years ago
Bunches.co.uk is rated 4.7 based on 200,300 reviews
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