Bunches.co.uk Reviews

4.7 Rating 199,896 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 199,896 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

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Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were nice and lasted a long time. But they arrived a day after they we’re supposed to be delivered. It was my parents’ wedding anniversary. Totally rubbish for them to wait in all day and then nothing arrived. I contacted Bunches on the delivery date to find out what was going on and got no reply. Nice flowers but rubbish service. I won’t be ordering with you in the future.”

Helpful Report

Posted 4 years ago

“I ordered flowers from you to be delivered on 31 March for a birthday gift on 1st April. When they had not arrived by the 2nd I emailed to camel as it was too late to give them. I had to go and buy another gift to give as it was Easter weekend and assumed they were not arriving until into the next week. They eventually came on Saturday by which time it was too late. I have now paid for flowers and a little cake that I don’t want. Very disappointed would not use again.”

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Posted 4 years ago

“The flowers were ordered for delivery on Thursday, they arrived on Monday. Granted it was over Easter. Disappointed as they were for a 90th birthday”

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Posted 4 years ago

“Unfortunately the flowers I ordered were 2 days late arriving and were wilting. Very disappointing.”

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Posted 4 years ago

“The flowers I ordered were for for my aunt for Easter ,she sent me a photo of them and I was not impressed at all”

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Posted 4 years ago

“No worth the money”

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Posted 4 years ago

“Flowers arrive a day late. Ordered them more than a week in advance and still the arrive the day after the date I was given for delivery. Very unhappy”

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Posted 4 years ago

“The last few orders have not quite been up to the standard of recent years. The last birthday order arrived a day late and was partially damaged ie 29/3. ( not especially happy with Royal Mail,are these your new suppliers?) When ringing to complain the male customer service advisor was not entirely sympathetic. Are standards slipping? I hope not.”

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Posted 4 years ago

“A bunch was ordered online for delivery the day before an anniversary. They were several days late, although apparently still in reasonable condition. When contacted, the reply came back that they were delivered by the GPO and therefore not trackable. Disappointing.”

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Posted 4 years ago

“Was not happy with my recent purchase. Lillies were open and flower not very good quality. I got a better, cheaper bunch at a supermarket the same day. I contacted Bunches to complain and have not heard anything since. I have never had a problem before with ordering for Bunches so I am hoping this is a one off.”

Helpful Report

Posted 4 years ago

“I have ordered from bunches on a number of times and always been pleased. Unfortunately the last bunch for my daughter Natalie was very disappointing.”

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Posted 4 years ago

“I sent flowers and Prosecco to my friend for her birthday. I didn’t receive an email warning me when the delivery would be. Unfortunately she missed the postal delivery. Due to the Easter bank holiday she was not able to receive the parcel until 4 days later, by which time the flowers were somewhat wilted. I would be wary of using Royal Mail delivery around bank holidays in the future. All a bit disappointing.”

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Posted 4 years ago

“Flowers were beautiful. However dissapointed to say the roses died after just a few days before some of the Lilly's had even blossomed. it stated a 7 day freshness guarantee. Not what I would expect for an expensive wedding anniversary present and will probably stay local with florists once they re open in the future.”

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Posted 4 years ago

“Received some for Mother’s Day that were very poor”

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Posted 4 years ago

“The flowers were beautiful, and have lasted for 10 days with a lovely fragrance. However, when they arrived (freesias and irises) three of the long freesia stalks had no blooms - just long stalks. Some of the opened flowers had been crushed; I think this was whilst packing as the paper wrapping the bunch had no obvious crushing or damage. I was disappointed - this had been a treat for myself. I contacted customer services when the flowers arrived but have had no response”

Helpful Report

Posted 4 years ago

“The company did not deliver the shipment on the agreed date”

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Posted 4 years ago

“Sadly several of the flower heads had fell off and flower quality was not as good as the usual high standard upon delivery. I have used Bunches for many years and this has been the worst bunch of flowers that has been received from them.”

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Posted 4 years ago

“I ordered a bunch of 20 long stemmed mixed freesias for a friend's 70th birthday. The photo showed a beautiful mix of colours, so I was disappointed to see that my friend's bouquet had 7 white flowers, almost a third of the total, thus lessening the impact. Whilst I understand that it's impossible to replicate the example exactly, I feel that more effort could have been made. Customer Service told me that they could only work with whatever was available at the time. I shall not be ordering from them again, because I won't be certain about what I will get.”

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Posted 4 years ago

“Flowers came frailer and died very quickly”

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Posted 4 years ago

“Received the wrong flowers. I ordered Freesia with yellow tulips. Received yellow daffodils that lasted about three days. wont be using Bunches again.”

Helpful Report

Posted 4 years ago

Bunches.co.uk is rated 4.7 based on 199,896 reviews