“I send a secretly flowers to a person I admire. There aren't any confirmation for delivery. Now I don't know if the flowers are delivered.”

Helpful Report

Posted 7 years ago

Thank you for your review, we are very sorry to hear this and for any disappointment this issue has caused. I have spoken to our Customer Support Team who have informed me that you have spoken to one of my colleagues regarding this matter and that this has been both explained and rectified. Thank you

Posted 7 years ago

“I sent some white roses and freesias to my sister in law who had just returned home from hospital. She sent me a photo of the bouquet with a thank you note. I was disappointed when I saw the photo. Actually I could have done better by going to my local supermarket but that was not practical. I have used your company several times, but this time I am sorry to say you did not come up to expectations.”

Helpful Report

Posted 7 years ago

Thank you for your review, we very sorry to hear this and for any disappointment that this issue has caused. I can see from our records that a member of our customer support team has attempted to contact you in an attempt to resolve this matter. Thank you

Posted 7 years ago

“Used your superb service many times in the past, but this time the pot of flowers scheduled for Mrs Garratt on 19th September has still not arrived. Normally would rate Very good, but on this occasion Poor I'm afraid”

Helpful Report

Posted 7 years ago

Thank you for your review Chris, we very sorry to hear this and for any disappointment that this issue has caused. I can see from our records that a member of our customer support team has attempted to contact you in an attempt to resolve this matter. Thank you

Posted 7 years ago

“Whilst the ordering process was easy and the delivery happened on time, the flowers delivered were much less impressive than the picture on the website. looked like a petrol station or supermarket bouquet that could have been purchased for half the price. Wont be using Bunches again!”

Helpful Report

Posted 7 years ago

Thank you for your review Debra, we very sorry to hear this and for any disappointment that this issue has caused. I can see from our records that a member of our customer support team has attempted to contact you in an attempt to resolve this matter. Thank you

Posted 7 years ago

“Flowers arrived a day late super unhappy”

Helpful Report

Posted 7 years ago

Thank you for your review, I am sorry to hear that you are disappointed with the delivery of your flower gift. We have taken a look into your order and can see that you selected to use our free delivery service with the Royal Mail. As advertised this delivery service will take place over a 1-2 day period and although we no not know which day out the two your gift will arrive on once dispatched we do know that it will arrive within the period stated on your confirmation. For customers who wish not to take the risk of their gift not arriving on the day of the choice we do offer a courier service for an additional £5.99 or £7.99. We do hope that this information helps but if you would like to discuss this matter further please do contact our Customer Support Team. Thank you

Posted 7 years ago

“The flowers my recipient received were not as good as they used to be, I was very disappointed. I have used Bunches many times before and have never had a bad batch, but the ones this time were poor”

Helpful Report

Posted 7 years ago

Thank you for your review, we very sorry to hear this and for any disappointment that this issue has caused. I can see from our records that a member of our customer support team has attempted to contact you in an attempt to resolve this matter. Thank you

Posted 7 years ago

“The flowers were dull and some were dead”

Helpful Report

Posted 7 years ago

Thank you for your review Connie, I am very sorry to hear this and for any disappointment this issue has caused. We were hoping that we could get in contact with you this morning but unfortunately we are unable to locate your order details with the information you gave whilst leaving this review. Please could you contact our Customer Support Team on either 0800 626 249 or flowers@bunches.co.uk as we are very happy to look into this further. Thank you

Posted 7 years ago

“I wanted the flowers to arrive on the 15th for a birthday,they arrived a day early. It was a small bunch that looked very little like the photo,”

Helpful Report

Posted 7 years ago

Thank you for your review Michelle, we very sorry to hear this and for any disappointment that this issue has caused. I can see from our records that a member of our customer support team has attempted to contact you in an attempt to resolve this matter.

Posted 7 years ago

“Your illustrations do not reflect the size of product, better off buying from one of the supermarkets, much better value for money .”

Helpful Report

Posted 7 years ago

Thank you for your review Catherine, we very sorry to hear this and for any disappointment that this issue has caused. I can see from our records that a member of our customer support team has attempted to contact you in an attempt to resolve this matter.

Posted 7 years ago

“Box was smashed up when it arrived and flowers were damaged.”

Helpful Report

Posted 7 years ago

Thank you for your review Claudia, we very sorry to hear this and for any disappointment that this issue has caused. I can see from our records that a member of our customer support team has attempted to contact you in an attempt to resolve this matter.

Posted 7 years ago

“Flowers delivered were nothing like pictured on web, However, once you were aware of my disappointment another bouquet was promptly dispatched. Thank you.”

Helpful Report

Posted 7 years ago

Thank you for your review , we very sorry to hear this and for any disappointment that this issue has caused. I can see from our records that a member of our customer support team has been in contact with you in an attempt to resolve this matter.

Posted 7 years ago

“Not very impressed. Payed extra for large bowuet but for the price could hsve bought a nicer bouquet for cheaper in the supermarket. Also spelling mistakes and very small squashed together writing on the card. Not at all professional very disappointed.”

Helpful Report

Posted 7 years ago

Thank you for your review, we very sorry to hear this and for any disappointment that this issue has caused. I can see from our records that a member of our customer support team has attempted to contact you in an attempt to resolve this matter.

Posted 7 years ago

“The flowers I ordered for my mum didn't last, after 3 days they looked awful. I sent an email complaint and received a full refund immediately, which was at least something.”

Helpful Report

Posted 7 years ago

“Unfortunately, the last two experiences I've had with bunches have been poor. Neither bouquet looked even remotely like the photo of the bunch I'd chosen. I appreciate that they will differ but the last two I've ordered look like cheap supermarket flowers with a £30 price tag.”

Helpful Report

Posted 7 years ago

Thank you for your review, we very sorry to hear this and for any disappointment that this issue has caused. I can see from our records that a member of our customer support team has attempted to contact you in an attempt to resolve this matter.

Posted 7 years ago

“Flower were delivered on the wrong day, even though I was requested to choose a delivery day. When i questioned by email, i was told that i didn't choose the right delivery payment option. Website very misleading, why would i choose a day to be delivered if i didn't mind what day they were delivered on! Completely ruined the surprise”

Helpful Report

Posted 7 years ago

Thank you for you review. I'm sorry to hear that you have been disappointed with your recent experience with bunches. Unfortunately, all deliveries that go with the Royal Mail have a delivery slot of 1-2 days. This is the contract that we have with royal mail which allows us to offer free delivery. If you would like to contact or customer support team on 0800 626 249 a member of the team will be more than happy to help. Thank you

Posted 7 years ago

“My husband sent me flowers for our anniversary which was on the 24th August they turned up early and didn't last even 5 days. My husband did email the company and he has had no response from bunches yet. However in saying this normally I love the flowers and so do the people I send them too.”

Helpful Report

Posted 7 years ago

Thank you for your review Lynn, we very sorry to hear this and for any disappointment that this issue has caused. I can see from our records that a member of our customer support team has been in contact with you in an attempt to resolve this matter.

Posted 7 years ago

“I feel guilty writing a review only when things have gone wrong (I have always got excellent service in the past), but on this occasion the Autumn flower bouquet that I sent my mother for her birthday last week arrived looking extremely dry and "sad". They have revived after a couple of days in water, but I could tell she was genuinely disappointed when she opened them (especially I think because of the quality that she has always found in the past).”

Helpful Report

Posted 7 years ago

Thank you for your review Chris, we very sorry to hear this and for any disappointment that this issue has caused. I can see from our records that a member of our customer support team has been in contact with you in an attempt to resolve this matter.

Posted 7 years ago

“My order was not delivered on the days I requested.....I contacted Bunches and was not satisfied with their response.”

Helpful Report

Posted 7 years ago

Thank you for you review. I'm sorry to hear that you have been disappointed with your recent experience with bunches. Unfortunately, all deliveries that go with the Royal Mail have a delivery slot of 1-2 days. This is the contract that we have with royal mail which allows us to offer free delivery. If you would like to contact or customer support team on 0800 626 249 a member of the team will be more than happy to help. Thank you.

Posted 7 years ago

“I ordered delivery for Wednesday 13th and diaappointed to be informed by the recipient that they were delivered at 13:30 on the 12th. It makes ordering for a special occasion a waste of time.”

Helpful Report

Posted 7 years ago

Thank you for you review. I'm sorry to hear that you have been disappointed with your recent experience with bunches. Unfortunately, all deliveries that go with the Royal Mail have a delivery slot of 1-2 days. This is the contract that we have with royal mail which allows us to offer free delivery. If you would like to contact or customer support team on 0800 626 249 a member of the team will be more than happy to help. Thank you.

Posted 7 years ago

“The bouquet was not delivered on the day specified and was taken back to the depot for delivery the next day. Unfortunately, the flowers were not in perfect condition by the time my friend took delivery of them. I complained and it was dealt with immediately and to my satisfaction.”

Helpful Report

Posted 7 years ago

Thank you for your review Gloria, we very sorry to hear this and for any disappointment that this issue has caused. I can see from our records that a member of our customer support team has been in contact with you in an attempt to resolve this matter.

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews