“Flowers were delivered on the day I wanted but....... after looking at them today as they were delivered to my mum for her birthday on Wednesday 4th Oct.Today I see the flowers for the first time mostly being carnations and one stem of freesias.The freesia has already starting to die so not impressed.The card was nothing special either just a flimsy paper.Not happy.”

Helpful Report

Posted 7 years ago

Thank you for your review Linda, we very sorry to hear of any disappointment that this issue has caused. I can see from our records that a member of our customer support team has been in contact with you in an attempt to resolve this matter. Thank you.

Posted 7 years ago

“I understand that when delivery is selected that being sent by royal mail that they could arrive a day early, but there was no way of knowing that they weren't in water, therefore they sat in my office for 24 without any water”

Helpful Report

Posted 7 years ago

Thank you for your review. I am very sorry to hear you have been unhappy with your recent order. If you would like to contact our customer support team on 0800626249 we will be more than happy to discuss this with you. Alternatively, you can contact us via email at flowers@bunches.co.uk

Posted 7 years ago

“The flowers were ok BUT the advertised "free chocolates" turned out to be a packet of chocolate buttons!! Hardly living up to the promise of something special! A real disappointment for a new mother to celebrate with. Will seriously reconsider using you again.”

Helpful Report

Posted 7 years ago

Thank you for your review James. I'm sorry to hear of your disappointment regarding the complimentary chocolates. There is a full description and image displayed on our website. If you would like to get in contact with our customer support team on 0800 626 249 or by email flowers@bunches.co.uk a member of the team will be more than happy to help.

Posted 7 years ago

“The flowers barely resembles what we ordered. Instead of a generous bunch of white and lilac coloured flowers, my sister received a space, scraggly bunch of yellow and lilac flowers. It look nothing like the picture from which we ordered. Very disappointing.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am very sorry to hear you have been unhappy with your recent order. If you would like to contact our customer support team on 0800626249 we will be more than happy to discuss this with you. Alternatively, you can contact us via email at flowers@bunches.co.uk

Posted 7 years ago

“Yes the flowers were delivered on time and left in a secure place but they were not as I had ordered. I wanted an Autumn theme but what arrived was 6 carnations, two Fresca stems and one rose with a couple of cheap butterflies. Not at all happy and won't use you again.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am very sorry to hear you have been unhappy with your recent order. If you would like to contact our customer support team on 0800626249 we will be more than happy to discuss this with you. Alternatively, you can contact us via email at flowers@bunches.co.uk

Posted 7 years ago

“4 days after delivery and flowers going brown already so no where near 7 days freshness despite being looked after as my wife loves flowers and always takes care of them ...also the persistent e-mails about the order/delivery ruined the surprise even though i managed to hide most of them up (guess not your fault that we share a account) but for the price and the quality i got this time (quite underwhelmed) i think i will go elsewhere in the future in all honesty.”

Helpful Report

Posted 7 years ago

Thank you for your review, we very sorry to hear this and for any disappointment caused on this occasion. I can see from our records that a member of our customer support team has attempted to contact you to discuss this further.

Posted 7 years ago

“My flowers were due to be delivered on the 29th. Unfortunately the recipient was not at home. I asked that they be left with a neighbour but they were not. Fortunately I was in contact with recipient's daughter & I asked if her mum had likes her flowers. They this today, the 2nd Oct. They were eventually traced to the post office, not in the best of conditions! I was extremely embarrassed by the whole situation.”

Helpful Report

Posted 7 years ago

Thank you for your review, we very sorry to hear this and for any disappointment caused on this occasion. I can see from our records that a member of our customer support team has been in contact you to discuss this further, and seemingly resolved the matter.Thank you.

Posted 7 years ago

“I bought flowers for my mum as a thank you and they arrived to her wilting and looking sad in her words. Disappointing as they were a gift.”

Helpful Report

Posted 7 years ago

Thank you for your review, we very sorry to hear this and for any disappointment caused on this occasion. I can see from our records that a member of our customer support team has attempted to contact you to discuss this further.

Posted 7 years ago

“My surprise flowers were even more of a surprise when I opened the box to wilted flowers,leaves and foliage. WHAT A DISAPPOINTMENT. So my sister complained and I was sent some more these were just as bad. Ok when they had a good soak in water but it was the initial feeling of excitement when you get flowers you expect to open the box and say wow not what the hell has happened. When my sister and I spoke to customer services we were both left with the feeling that we were not believed. NEVER AGAIN”

Helpful Report

Posted 7 years ago

Thank you for your review, we very sorry to hear this and for any disappointment caused on this occasion. I can see from our records that a member of our customer support team has been in contact you to discuss this further, and we are awaiting further contact.Thank you.

Posted 7 years ago

“Saw a photo of the flowers I’d sent, was very disppointing. But don’t like to say anything to friend.”

Helpful Report

Posted 7 years ago

Thank you for your review, we very sorry to hear this and for any disappointment caused on this occasion. I can see from our records that a member of our customer support team has attempted to contact you to discuss this further.

Posted 7 years ago

“Ordered flowers to be delivered for 1st of September but were not delivered till 7th September. when i rang , the lady said... computer breakdown... not a good enough reason. said will give a refund of £5.00 , which i have not received yet.”

Helpful Report

Posted 7 years ago

Thank you for your review, we very sorry to hear this and for any disappointment caused on this occasion. I can see from our records that a member of our customer support team has been in contact you to discuss this further, and seemingly resolved the matter.Thank you.

Posted 7 years ago

“I have used you on several occasions to send flowers to my parents who live away from me. It was their Diamond Wedding Anniversary and I ordered the Autumn roses describe as: An attractive display of striking Roses in shades of deep red, golden yellow and orange are surrounded by rich burgundy foliage and red Hypericum Berries. Presented in a decorative salim holder, this bouquet needs no arranging and is ready to display upon arrival. As we were going to an open house to celebrate the event I actually got to see the flowers and I was bitterly disappointed with what I saw. there was no bouguet in a salim holder, just 4 roses and a bit of foliage. I felt I had been ripped off!! NOT IMPRESSED!! Will definitely re-consider using you again!”

Helpful Report

Posted 7 years ago

Thank you for your review, we very sorry to hear this and for any disappointment caused on this occasion. I can see from our records that a member of our customer support team has attempted to contact you to discuss this further.

Posted 7 years ago

“Flowers were squashed, tatty and dry upon delivery.”

Helpful Report

Posted 7 years ago

Thank you for your review, we very sorry to hear this and for any disappointment caused on this occasion. I can see from our records that a member of our customer support team has attempted to contact you to discuss this further.

Posted 7 years ago

“Flowers were a lot smaller than I expected. Nothing like the picture”

Helpful Report

Posted 7 years ago

Thank you for your review, we very sorry to hear this and for any disappointment caused on this occasion. I can see from our records that a member of our customer support team has attempted to contact you to discuss this further.

Posted 7 years ago

“My neighbour showed me the flowers and they were a tiny bunch for the money And the chocolates didn't look much either. Wouldn't order from you again as they didn't look like the internet picture. Very embarrassing”

Helpful Report

Posted 7 years ago

Thank you for your review, we very sorry to hear this and for any disappointment caused on this occasion. I can see from our records that a member of our customer support team has attempted to contact you to discuss this further.

Posted 7 years ago

“The flowers were of a poor quality for the £23 paid. It would have been much better value to buy them from a supermarket.”

Helpful Report

Posted 7 years ago

Thank you for your review, we very sorry to hear this and for any disappointment caused. I can see from our records that a member of our customer support team has attempted to contact you in an attempt to resolve this matter. Thank you.

Posted 7 years ago

“Somewhat late”

Helpful Report

Posted 7 years ago

Thank you for your review, we very sorry to hear this and for any disappointment caused. I can see from our records that a member of our customer support team has attempted to contact you in an attempt to resolve this matter. Thank you.

Posted 7 years ago

“The standard of flowers for the price you pay is very poor, i have always used you but after seeing what i have spent and seeing what was received i`m very disappointed.”

Helpful Report

Posted 7 years ago

Thank you for your review, we very sorry to hear this and for any disappointment caused. I can see from our records that a member of our customer support team has attempted to contact you in an attempt to resolve this matter. Thank you.

Posted 7 years ago

“The flowers was in bad condition and the card that I wrote for my wife wasn't there... Disappointed.”

Helpful Report

Posted 7 years ago

Thank you for your review Jeremy, we very sorry to hear this and for any disappointment that this issue has caused. I can see from our records that a member of our customer support team has attempted to contact you in an attempt to resolve this matter. Thank you

Posted 7 years ago

“I was a bit disappointed, flowers were lovely, but it did not seem like a bunch, just a few sticks of flowers.”

Helpful Report

Posted 7 years ago

Thank you for your review, we very sorry to hear this and for any disappointment that this issue has caused. I can see from our records that a member of our customer support team has attempted to contact you in an attempt to resolve this matter. Thank you

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews