“Poor chocolate buttons for a 66 year old embarrassing.”

Posted 7 years ago

Thank you for your review Kim, we very sorry to hear disappointment has been caused on this occasion.A member of our customer support team will contacted you to discuss this further.

Posted 7 years ago

“I usually opt for the 'standard' bouquet', but this time I paid extra for a greater volume of flowers. However, the recipient said that it was no better or larger than the standard. Very disappointing and makes one feel cheated.”

Helpful Report

Posted 7 years ago

Thank you for your review Tony. I'm sincerely sorry to hear of the disappointment with your recent order. A member of our customer support team has contacted you via email so we can try and rectify this for you.

Posted 7 years ago

“Very disappointed, the flowers looked nothing like the photo. The free chocolates, were a very tiny bag and the card was very flimsy. A lot of money for not a lot”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm sincerely sorry to hear of the disappointment with your recent order. A member of our customer support team has contacted you via email so we can try and rectify this for you.

Posted 7 years ago

“The quality and appearance of the flowers that were delivered were in no way similar to those on the website. Very dissappointing indeed. The delivery took longer that expected too. I will not recommend this service to my friends.”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm sincerely sorry to hear of the disappointment with your recent order. A member of our customer support team has contacted you via email so we can try and rectify this for you.

Posted 7 years ago

“The flowers were ordered at lunch time on Friday for a Saturday delivery or possibly Monday. On Tuesday a card was pushed through the door- the occupant was actually in, but no attempt was made to ring the bell/knockat the door The card merely said that a parcel had been left at the post office - no mention of flowers/perishable goods etc; it was pure good luck that the recipient was not at work and able to collect at all during opening hours; she would not normally rush to pick up a parcel not marked either urgent nor perishable but I had told her flowers were coming. I appreciate that these are complaints against your delivery service rather than you ( the flowers themselves have survived with a bit of lost freshness ) but this is not a satisfactory situation. I shall not order from you again until your delivery system is more customer friendly. I should like your comments on the above. Angela France”

Helpful Report

Posted 7 years ago

Thank you for your review, we very sorry to hear this and for any disappointment that this issue has caused. I can see from our records that a member of our customer support team has contacted you to look into this matter further and it has been discussed further.

Posted 7 years ago

“Paid a lot of money for 24 roses for an anniversary. Only received 23. Won't be using again.”

Helpful Report

Posted 7 years ago

Thank you for your review, we are very sorry to hear that you have been disappointed with your order on this occasion. Please could you contact our customer support team on 0800626249 as we will be more than happy to look into this further with you. Alternatively, you can contact us via email at flowers@bunches.co.uk. Thank you.

Posted 7 years ago

“Delivery was late.....”

Helpful Report

Posted 7 years ago

Thank you for your review, we are very sorry to hear that you have been disappointed with your order on this occasion. Please could you contact our customer support team on 0800626249 as we will be more than happy to look into this further with you. Alternatively, you can contact us via email at flowers@bunches.co.uk. Thank you.

Posted 7 years ago

“Flowers were not good value for money they looked big on the picture very small bunch on arrival! Could have got from Tesco for about £20 less”

Helpful Report

Posted 7 years ago

Thank you for your review Amy. I'm sincerely sorry to hear of the disappointment with your recent order. A member of our customer support team has contacted you via email so we can try and rectify this for you.

Posted 7 years ago

“The flowers wasn't as good as I thought they the same you can get from lidis for 5 pounds. And the box was battered it was a gift for my friend. And felt disappointed”

Helpful Report

Posted 7 years ago

Thank you for your review Gabrielle. I'm sincerely sorry to hear of the disappointment with your recent order. A member of our customer support team has contacted you via email so we can try and rectify this for you.

Posted 7 years ago

“The quality of the flowers I received were very poor, once we saw the flowers I jumped in the car and purchased two bunches of Carnations from Morrisons Supermarket which were better quality and almost half the price.”

Helpful Report

Posted 7 years ago

Thank you for your review, we very sorry to hear this and for any disappointment that this issue has caused. I can see from our records that a member of our customer support team attempted to contact you to look into this matter further.

Posted 7 years ago

“I was a bit dissapointed with last order of flowers ,i paid more for them , but there didnt seem to be many flowers at alland the roses were not in bud so all in all i was a bit taken back being they were for my Auntys 90th”

Helpful Report

Posted 7 years ago

Thank you for your review, we very sorry to hear this and for any disappointment that this issue has caused. I can see from our records that a member of our customer support team attempted to contact you to look into this matter further.

Posted 7 years ago

“We didn't have a bad experience. I just hit the wrong button. The flowers were delivered on time despite our short notice. The recipient was very pleased with the bouquet. Please amend my rating to very good.”

Helpful Report

Posted 7 years ago

“I ordered a bouquet which had 3 sunflowers, for a specific reason. The recipient sent me a picture of the bouquet she received, which was full of roses and didn't contain a single sunflower. At this time of year I see sunflowers everywhere.”

Helpful Report

Posted 7 years ago

Dear Janette, Thank you for your review. I am sorry to hear you have been disappointed with your recent flower order. I have tried to get in contact with you to discuss this, however i was unable to reach you we have also sent you an email. If would like to contact us at your earliest Convenience on either 0800 626 249 or flowers@bunches.co.uk as we would be very happy to look into this matter further. Thank you

Posted 7 years ago

“Iv used bunches a lot but this time the flowers were tired and limp not really impressed this time. They were for my daughters birthday and as I hadn't seen her in a while I was hoping for something better than I got.”

Helpful Report

Posted 7 years ago

Dear Roberta, Thank you for your review. I am sorry to hear you have been disappointed with your recent flower order. An email has been sent to you this afternoon regarding this issue. If would like to contact us at your earliest Convenience, we would be more than happy to listen to your concerns. you can contact us on 0800626249. Thank you

Posted 7 years ago

“Ordered Fri 1st for delivery Mon 4th Sept (website said maybe 2nd which was fine, as they were not working days) but still not delivered until Sat 9th Sept which missed their purpose really.”

Helpful Report

Posted 7 years ago

Thank you for your review Julia, We are very sorry to hear this and the disappointment that this issue has caused. I am glad that we have been in contact with yourself this morning and have managed to resolve the problem. Thank you

Posted 7 years ago

“Flowers were disappointing friend sent pic I ordered the larger bunch and doesn't look any bigger at all”

Helpful Report

Posted 7 years ago

Thank you for your review Ingrid, We are very sorry to hear this and the disappointment that this issue has caused. I am glad that we have been in contact with yourself this morning and have managed to resolve the problem. Thank you

Posted 7 years ago

“This was partners 50th Birthday and Bunches had been recommended to me by my Sister. My partner received Flowers from relations, which of course I don't know the cost of, but 1 bunch of flowers sent from Mark's and Spencer were as though cut straight from the field, whereas the bunches had Flowers that were dying and looking unlikely to recover....I might be wrong here.”

Helpful Report

Posted 7 years ago

Dear Paul Thank you for your review. I am sorry to hear you have been disappointed with your recent flower order. I have tried to get in contact with you to discuss this, however i was unable to reach you. If would like to contact us at your earliest Convenience, we would be more than happy to listen to your concerns. you can contact us on 0800626249. kind regards

Posted 7 years ago

“As per my e-mail Flowers were not arranged into a boutique So there was no wow factor”

Helpful Report

Posted 7 years ago

Thank you for your review, I can see that you have been in contact with our customer support team, and this matter is in the process of being resolved.

Posted 7 years ago

“I paid for the flowers to be courier end to my bereaved friend and asked for them to be left in her enclosed front garden if she was not in. Instead the post office left a card on the Saturday asking her to collect from their depot some distance away on Monday. The flowers were not in water and although they revived a little, one stem was broken and the daisies were wilting.”

Helpful Report

Posted 7 years ago

Thank you for your review, I'm pleased to have gotten in contact with you regarding this matter. If you have any further queries please do not hesitate to contact us.

Posted 7 years ago

“Looked a lot more flowers in the picture”

Helpful Report

Posted 7 years ago

Thank you for your review, we are very sorry to hear that you have been disappointed with your order on this occasion. Please could you contact our customer support team on 0800626249 as we will be more than happy to look into this further with you. Alternatively, you can contact us via email at flowers@bunches.co.uk. Thank you.

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews