Bunches.co.uk Reviews

4.7 Rating 202,000 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I gave an order for flowers with the right address but not knowing it was the wrong postcode. I contacted my cousin to ask if she was pleased with the flowers and she said she hadn’t received them.I then contacted bunches who said there was nothing they could do as it had been the wrong postcode.As I am a pensioner it was a lot of money to loose as bunches would not give me a refund or send another order.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear incorrect information was provided that lead to an unsuccessful delivery. we will be in touch with you very soon to discuss this issue further. Kind Regards - Bunches

Posted 6 years ago

“Wasn't impressed to be. Honest for the amount of money have had deliveries before from bunches and have been happier”

Helpful Report

Posted 6 years ago

Thank you for your review. we are sorry to hear you have been unhappy with your recent order. If you would like to pop an email over to us at flowers@bunches.co.uk with more information, we would be happy to look into this further and find out what went wrong. Kind Regards - Bunches

Posted 6 years ago

“If you want your flower order delivered on the day you specify and book, I’d consider using another provider as delivery is not guaranteed on the day you specify, unless you pay for a more expensive delivery option.”

Helpful Report

Posted 6 years ago

Thank you for your review. We am sorry to hear you have been unhappy with our delivery service. Our free delivery service is based on a 1-2 working day delivery. This service comes with a 95% chance of the gift arriving on the date selected, however this is not a guarantee. We do offer a courier service if a guaranteed delivery date is required. Please accept our sincere apologies for any disappointment caused - Bunches

Posted 6 years ago

“Nice flowers, also dead on arrival”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear you flowers arrived in a poor condition. We will be in touch with you very soon to put this right for you. Kind Regards- Bunches

Posted 6 years ago

“I receive too many e-mails from Bunches”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you feel you receive to many emails from us. If you would like us to remove you from our mailing list please send an email over to us at flowers@bunches.co.uk so that we can arrange this for you. Kind Regards - Bunches

Posted 6 years ago

“Really not happy! Delivery was scheduled for delivery on 16th October as Birthday Flowers ..they didn’t get delivered until the 17th ! Have used bunches so many times ..never a problem until now ! Very upset !! They were for My mums Birthday!!”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear your gift didn't arrive on you selected date. We have popped an email over to you with further information regarding this and our delivery timeframes. Kind Regards - Bunches

Posted 6 years ago

“I have ordered lots of flowers from bunches for other people. In March this year I was sent a bunches bouquet myself. I was very disappointed to see that the flowers were not showing signs of freshness and within a few days most of them were past their best ☹️ I thought it only right to raise this with bunches and make them aware, however I got no reply, despite following this again still no response !!! Very disappointed!!😧”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry you have been unhappy with the flowers. We will be in contact with you shortly to discuss this further with you. Kind Regards - Bunches

Posted 6 years ago

“I spoke to my daughter today and she said they were very poor quality. They were meant to cheer her up but had the opposite effect. Very disappointed.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear both, you and your daughter have been disappointed with the flowers on this occasion . We will be in contact with you shortly regarding this. Kind Regards - Bunches

Posted 6 years ago

“Didn't come in time! A day late, my mum was visiting for the first time in ages and she didn't get them before she left :( absolutely gutted! When they did come two of the stems were snapped”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry you have been unhappy with our delivery service. We will be in contact with you shortly regarding this. Kind Regards - Bunches

Posted 6 years ago

“I order flowers at 11 am for delivery in two days. I emailed to redirect order the same day and had no reply until the day of delivery to say they would not redirect. Poor customer service in my view. Won't use them again .”

Helpful Report

Posted 6 years ago

Thank you for your review - I can see you have been in contact with our customer support team, and this matter is being looked into further. Kind regards, Bunches.

Posted 6 years ago

“The flowers were meant to arrive on Monday but arrived 2 days earlier. The recipient had No idea who the flowers were from because the card was not put into the flowers! The recipient had to contact the company to ask who the flowers were from after investigating they apologised that the card had not been put in with the flowers ! V disappointed”

Helpful Report

Posted 6 years ago

Thank you for your review. I am very sorry to hear about this. I have popped an email over to you in the hope we can put this right for you. Kind Regards - Bunches

Posted 6 years ago

“I was disappointed with the flowers, they didn't last, and the buds died before they developed, this was an anniversary gift for my wife which was below expected standard.”

Helpful Report

Posted 6 years ago

Thank you for your review I am sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 6 years ago

“Amazingly underwealming, looked nothing like the photo, therefore over priced at £25. Died within a few days. All round poor quality flowers. The only posotive is that I’ve learnt my lesson and will only shop at smaller independent retailers in the future. Company driven only by profit and not by quality. Bunches of disappointment”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry your flower gift didn't arrive as expected, this is very disappointing to hear. We will be in touch with you very soon to put this right for you. Kind Regards -Bunches

Posted 6 years ago

“Not good value for money at all. Half the flowers where dead on arrival and hardly any in the bunch.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear your flowers didn't pick up after contacting us. I have popped an email over to you with a suggested resolution to this. kind Regards - Bunches

Posted 6 years ago

“Not great, delivered 2 days after the date.. didn't include the gift message but instead included the delivery message which stated "please leave at front door if not home". Not the actual message that was due to be left on the gift.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your recent gift. We will be in touch with you very soon to discuss this further with you. Kind Regards -Bunches

Posted 6 years ago

“Ordered my flowers 5 days in advance to arrive for my wife’s birthday as a gift from our children and they came a day later. If you can’t guarantee a day with that much notice the customer should be told so they can go somewhere else that can provide a proper service! After finally receiving them most where dead within 2 days. Not worth the money at all!!”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear the flowers didn't last the 7 days of freshness we offer. we will be in touch with you very soon to put this right. Kind Regards - Bunches

Posted 6 years ago

“Order flowers for a very special occasion 4 days ago and still not arrived. Left me very embarrassed as a consequence. The occasion has now passed so I'm left out of pocket and in the bad books at home. Guess you learn not to use online services who cannot live up to their promises”

Helpful Report

Posted 6 years ago

“Awful flowers, what was delivered was nothing like the picture, I could have got a better bouquet from any supermarket”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear you were unhappy with your recent gift. We will be in touch with you very soon about this. Kind Regards - Bunches

Posted 6 years ago

“Not happy as already informed !!”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry you were unhappy with your order. I can see that you have been in contact with our customer support team regarding your disappointment. Kind Regards - Bunches

Posted 6 years ago

“Always my 'go to' florist online for sending flowers in the UK. I rate the service highly. I like the choices offered and the range to meet all budgets. I have noticed recently an increase in prices but these are still competitive and represent good value for money.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are pleased to hear we are your "go to online Florist" and you find our prices competitive and value you for money. Kind Regards - Bunches

Posted 6 years ago

Bunches.co.uk is rated 4.7 based on 202,000 reviews