“The flowers did not look as pictured.”

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice is not from our handtied range and would therefore need to be arranged on arrival and given a little time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Usually really good but this time poor. Two of the Roses in the bouquet were broken making them too short to put in the vase. Also one other stem of flowers was not within the little reservoir so it arrived dead and had to be put in the bin.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“Flowers arrived 2 days late, pretty much dead. I managed to save half the bunch, they only lasted 2 days. Disappointed and wouldn’t order again I’m afraid.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right.

Posted 5 years ago

“Flowers literally lasted a week! So disappointed”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you have been disappointed that the flowers only lasted a week. We do guarantee these flowers to last 7 days only. We do have other flowers in our portfolio, that are guaranteed for a little longer. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“Although ordered well in advance for my daughters birthday, the flowers arrived a day late. I called customer services who assured me they would definitely be delivered before 6pm, they were not. It was especially sad as my daughter was on her own for her birthday self isolating. The flowers were also not as fresh as they could have been. I’m usually happy with bunches but not this time. Sorry”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Honestly a lovely bunch of flowers but they were advertised with a box. I was made to think they were going to come in a box not just a little plastic cup. Was really disappointed when I opened the box to see this.”

Helpful Report

Posted 5 years ago

Thank you for your email. We are sorry to hear you have been disappointed with your recent gift. It is extremely disappointing as we have such a high standard and try to make every order perfect. We do explain on our website that the vase in not included, the particular bouquet was not displayed in a box. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - bunches

Posted 5 years ago

“Within a few days the bunch had started to die, would have been better getting a good bunch from a supermarket for less the price anyway”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“Unfortunately a number of the stalks and flowers had been damaged in the post and were broken and could not be used.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would like to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“Flowers were minimal and half dead”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would like to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“I’ve had a few purchases from you and must say the ones I brought for Mother’s Day where rubbish, not worth £25”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“The flowers arrived on time but the bouquet was small and disappointing. It was about the same size as bunch you would buy from a petrol station. I wouldn't buy again.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“My Mum was delighted with the flowers which were to cheer her up plus early Mother's Day.That is sufficient for.me to be happy . Process of ordering was simple and efficient.No problems Happy Days.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are delighted to hear the flowers received cheered your mum up, especially in such uncertain times. Stay safe . Kind Regards - Bunches

Posted 5 years ago

“Ordered flowers for anniversary. showed up on the correct day but only lasted 2 days. on delivery day itself they looked sad by the following day flowers started dropping”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“Prompt delivery Flowers of poor value. Nearly £20 for less than 12 flowers of average quality. Wont order again...”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the correct amount of stems and best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“Ordered a large purple cup with white spots full of flowers for my sister. The flowers were gorgeous and no complaints there, but the cup was completely different, a white one with ‘from the garden’ written on the side. Wouldn’t have ordered if I’d have known it would have been different. Otherwise, great service.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“sent my mum some flowers for mother's day dead after 3 days hoping she gets some more sent”

Helpful Report

Posted 5 years ago

Than you for your review. We are sorry you have been disappointed with your gift. We can see this is being looked into and we are awaiting to hear back from you. Kind Regards - Bunches

Posted 5 years ago

“I have used Bunches a number of times over the last few years and always been pleased. This time I ordered the Freesia bunch for my and was very disappointed in the amount of flowers in a box (10 stems for £24 when it states 20). I am now questioning if I use them again.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Very overpriced for size and quality of the bunch. Arrived on time but some stems were damaged and flowers died within the week”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“Not very happy with this delivery of flowers. Emailed Bunches and just got an email saying that they needed to be arranged differently!! I understand they're in bud but ... it looked nothing at all like the medium bunch I ordered. They didn't seem that bothered which saddened me as I always use bunches as my flower delivery service. Perhaps its time to change ...”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice is not from our handtied range and would therefore need to be arranged on arrival and given a little time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“What I ordered was not what was delivered”

Helpful Report

Posted 5 years ago

Thank you for your review. Due to the impacts of the recent Covid-19 outbreak, some of our deliveries have been affected, and I am sure you can understand we are working very hard and we will fulfil all orders and to deliver happiness in spite of these uncertain times. As per our terms & conditions, in the event of supply difficulties we may need to substitute stems, but rest assured that any substitutions made are with stems of equal/or greater value. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews