Bunches.co.uk Reviews

4.7 Rating 202,269 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,269 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Bunches many times and never had a problem. But Mother's Day one of my daughters received hers, and I was not impressed. My out her daughter didn't receive anything. I'm very disappointed as in the past I've never had a problem. I won't use these again!”

Helpful Report

Posted 9 years ago

“Flowers looked like they were brought from a superstore for about £5 nothing like picture wish i had bought from supermarket but throught it would be nice for my grandaughter on her 18th to have them delivered not good value”

Helpful Report

Posted 9 years ago

Thank you for your comments Jean. I am sorry to hear you have been disappointed with the flowers on this occasion. Could you please contact us at flowers@bunches.co.uk, a member of our customer support team will be happy to look into this further.

Posted 9 years ago

“I've ordered from Bunches on numerous occasions and the recipients have usually been thrilled. The last order was for Mother's Day for my mum-in-law. The flowers did not resemble the bouquet I ordered, there were a lot of dark blooms included. Three stems didn't flower at all. The cake was in a perfect box, yet the icing was cracked in a few places. The best thing was the bag of chocolate buttons which were enjoyed! I was disappointed as this was a present for a special Mum. She only told me because I said you wanted a review. If I hadn't asked her she wouldn't of told me the truth as she wouldn't want to hurt my feelings.”

Helpful Report

Posted 9 years ago

Thank you for your comments Julie. I am so sorry to hear you have been disappointed on this occasion. Could you please contact us at flowers@bunches.co.uk, a member of our customer support team will be happy to look into this further.

Posted 9 years ago

“My gran received her flowers but said a good few of them were either broken or squashed. Very disappointed to hear this as this was her birthday present.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Laura. I am very sorry to hear about this, please be assured that we do not expect any of our flowers to arrive this way. Would it be possible to contact us on 0800 626 249 or at flowers@bunches.co.uk so that we are able to look into this further for you.

Posted 9 years ago

“Disappointing. Normally I would not have seen the bouquet myself as the delivery address was 75 miles away but it happened that I visited the following day. The flowers were delivered on time but bore little resemblance to th picture of 'Mystique Pink' that I ordered from. Just a handful of tiny, tired looking pinks for £17.99. The same would have cost under a fiver at Asda or Morrisons. I haven't used this company before and wiould be unlikely to do so again.”

Helpful Report

Posted 9 years ago

Thank you for your comments Marilyn. I am sorry to hear you have been disappointed with the flowers on this occasion. Could you please contact us at flowers@bunches.co.uk, a member of our customer support team will be happy to look into this further.

Posted 9 years ago

“Don't know if there have been some changes, have used Bunches a lot, but not up to usual five star service this time. Flowers did not arrive on date despite booking well in advance. Seemed totally disinterested and on defensive when I phoned to tell them. Date of arrival is all important and as far as I am concerned, should be seen through by Florist. Not their fault, very elderly lady had to go out and pick up herself, tried phoning, couldn't get response. Spoiled surprise for her and left me feeling upset and embarrassed.”

Helpful Report

Posted 9 years ago

Thank you for your feedback.Looking into the order further, I can see the Royal Mail First Class Post service was selected where delivery can take 1-2 days.I am sorry if any inconvenience has been caused on this occasion.Please do contact us on 0800 626 249 if you would like to discuss this further.

Posted 9 years ago

“Th flowers that came were nothing like picture shown. Very disappointing. Delivery was very fast though.”

Helpful Report

Posted 9 years ago

Thank you for your comments Jenni. I am sorry to hear you have been disappointed on this occasion. Could you please contact us at flowers@bunches.co.uk, a member of our customer support team will be happy to look into this further.

Posted 9 years ago

“Nice flowers but very sparse bunch in comparison to the photograph. Not worth the money.”

Helpful Report

Posted 9 years ago

Thank you for your review Susan. I am sorry to hear you have been disappointed with your recent flowers.Could you please contact us at flowers@bunches.co.uk, a member of our customer support team will be happy to look into this for you.

Posted 9 years ago

“Flowers were for Mothers Day and arrived in time but looked quite sad and didn't last a week. Chocolates were actually a packet of large chocolate buttons covered with a white blume. Very disappointed, shan't use Bunches again.”

Helpful Report

Posted 9 years ago

“Disappointed with the birthday hamper I sent to my daughter last week. £25 plus £7.00+ delivery made it quite expensive but I wanted her to have something as I wasn't going to see her on the day. The selection of items was ok: cake, fudge, shortbread, chocolates and prosecco (very small bottle) but it wasn't worth that amount of money at all. It would have been much cheaper for me to have sourced everything myself and made my own hamper up to send and I wish I had done so now.”

Helpful Report

Posted 9 years ago

“I have ordered from bunches a few times before and have always been very pleased, however this time I wasn't impressed, the box was battered , the birthday cake I ordered as extra was hard, and all in all it didn't look worth the money as a package, Sorry.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Nigel. I am very sorry to hear about this matter, please be assured that we do not expect any of our gifts to arrive this way. Would it be possible to contact us on 0800 626 249 or at flowers@bunches.co.uk so that we are able to look into this further for you.

Posted 9 years ago

“I ordered flowers for my sisters birthday 16march.They were delivered on 15th. The flowers looked v sparse compared to your photo on line. Very disappointed at they were $40 which is not cheap”

Helpful Report

Posted 9 years ago

Thank you for your comments Carol. I am sorry to hear you have been disappointed on this occasion. Could you please contact us at flowers@bunches.co.uk, a member of our customer support team will be happy to look into this further.

Posted 9 years ago

“I have bought hand tied bunches from other florists and they were much more impressive. Also there was no flower food as described in the literature. Overall very disappointing.”

Helpful Report

Posted 9 years ago

Thank you for your comments Sashant. I am sorry to hear you have been disappointed with the flowers on this occasion. Could you please contact us at flowers@bunches.co.uk, a member of our customer support team will be happy to look into this further.

Posted 9 years ago

“I used bunches after a recommendation from a friend. I live in China and found your website really great to use. I think that your selection of flowers, you pricing and your delivery (speed and costs) are all great. I would rate these services very good! I ordered a bouquet of flowers for my mum in England and read that they would arrive a 'buds' and would then continue to open and bloom. Both her and I were actually really disappointed that the flowers arrived as described but then never open properly and basically died four days later still as semi opened buds. Thanks for the opportunity to review this service.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Shani. I am very sorry to hear about this, would it be possible to get in touch with us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you again and we look forward to hearing from you.

Posted 9 years ago

“The flowers didn't look value for money on arrival.”

Helpful Report

Posted 9 years ago

Thank you for your comments Stacey. I am sorry to hear you have been disappointed with the flowers on this occasion. Could you please contact us at flowers@bunches.co.uk, a member of our customer support team will be happy to look into this further.

Posted 9 years ago

“The Orchid was left in the cold on a doorstep luckily it survied but it was not delivered on the date I requested.”

Helpful Report

Posted 9 years ago

Thank you for your comments Monica. I am sorry to hear there was a problem with delivery on this occasion Could you please contact us at flowers@bunches.co.uk, a member of our customer support team will be happy to look into this further for you.

Posted 9 years ago

“Not clear about delivery despite giving a date and placing the order in advance and when I chased on the day there was no real support or willingness to help”

Helpful Report

Posted 9 years ago

Thank you for your review Graham. Sorry to hear you have been disappointed with the service you have received on this occasion. Could you please contact us at flowers@bunches.co.uk, we will be happy to look into this for you.

Posted 9 years ago

“The delivery was faultless but the bunch if flowers I received I was extremely disappointment with. For 26.99 I would of expected more. You could of got a bunch in tescos for 7 pound and put them in some nice wrapping and would of looked the same!”

Helpful Report

Posted 9 years ago

Thank you for your comments Kate. I am sorry to hear you have been disappointed with the flowers on this occasion. Could you please contact us at flowers@bunches.co.uk, a member of our customer support team will be happy to look into this further.

Posted 9 years ago

“Have received flowers from my daughter for Mothers' day. They arrived exactly on time. They were mostly in bud as you say they will be. I followed the instructions for their care to the letter, but many of the buds died before the bloomed fully especially the Iris. Your dispatch of my Azalea plant was fine, to a friend for her birthday. She has not yet commented about the plant's quality.”

Helpful Report

Posted 9 years ago

Thank you for your review Mrs J Hawker. I am sorry to hear you have been disappointed with your recent flowers.Could you please contact us at flowers@bunches.co.uk, a member of our customer support team will be happy to look into this for you.

Posted 9 years ago

“I ordered a bunch of flowers for my mother to arrive on mothering sunday. To ensure that i got a nice full bunch that resembeled that displayed in the picture, i upgraded to the maximum number of stems. Well, it's safe to say the flowers that arrived did not resemble the image. The bunch was sparse and although the flowers were attractive and lasted a sufficient length of time, the very fact that there was little quanity for the expense, completey ruined the surprise. I had to go out last minute and buy more flowers to fill in the gaps. For that kind of money i should have gone to interflora. I'm so disapointed and so was my mother.”

Helpful Report

Posted 9 years ago

Good Morning Hazel. I am very sorry to hear about this, would it be possible to get in touch with us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you again and we look forward to hearing from you.

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,269 reviews