Bunches.co.uk Reviews

4.7 Rating 202,249 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,249 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers came and looked nothing like the picture, after a few days it still looks more like a pile of stems than the beautiful flowers pictured.”

Helpful Report

Posted 9 years ago

Thank you for your comments Dean. I am so sorry to hear you have been disappointed on this occasion. Could you please contact us at flowers@bunches.co.uk or via telephone on 0800 626 249 and a member of our customer support team will be happy to look into this further.

Posted 9 years ago

“No problems with delivery but overall the flowers were disappointing. They came in a huge box but were very small and everything was a lot smaller than I expected. I don't think the flowers or the extras were particularly good value for money.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Deborah. I am very sorry to hear that you have been disappointed with the size of the bouquet and extras received. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 9 years ago

“Sorry have used this company before and would have recommended them. but the last two orders have been, poor quality, and very poor value for money. Gave them the benefit of the doubt and ordered again. Had better flowers from a supermarket.”

Helpful Report

Posted 9 years ago

Thank you for your comments Margaret, I am very sorry to hear about the disappointment caused with your last two orders. Would it be possible to get in touch with us please so that we are able to look into this for you. You can call us on 0800 626 249 or email us at flowers@bunches.co.uk Thank you in advance.

Posted 9 years ago

“Having ordered on line with a delivery date agreed, and flowers paid for, I then received an email that my delivery date wasn't available. I asked for an upgrade of the flowers by compensation, but this was not available either. I then received another general email suggesting I buy flowers for Easter, which weren't available for delivery until after Easter.....”

Helpful Report

Posted 9 years ago

Thank you for your review Anne, I am very sorry to hear about the problem you had with you order. please be assured that we will be looking into why this occurred as we want every order to be perfect so I sincerely apologise. If you would like to contact us further regarding this please email us at flowers@bunches.co.uk so that we are able to discuss this. Apologies again for any disappointment caused.

Posted 9 years ago

“Ordered flowers on 21st march for delivery on 23rd. They were delivered on 26th. No one in so was taken back to post office where they stayed until 29th because of bank holiday. When they were collected they were dead as they had no water. Not impressed at all!!”

Helpful Report

Posted 9 years ago

Thank you for your comments Marlene, Would it be possible for you to contact us on flowers@bunches.co.uk or call us on 0800 626 249 so that we am able to look into this further for you. Thank you in advance,

Posted 9 years ago

“no card sent with plant!!! James.”

Helpful Report

Posted 9 years ago

Thank you for your comments James, I am afraid after looking into your order, I can see that no message came through to us after your order was placed online. If you would like us to look into this further for you, then please do not hesitate to contact us on flowers@bunches.co.uk so.

Posted 9 years ago

“i sent these to my sister for her birthday and they arrived very promptly. However two days later the buds were dieing before they opened. I am going to ring tomorrow as it is bank holiday. Most disappointing.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Anne. We are so sorry to hear of your disappointment and certainly do not expect this to happen. I can see that you are currently in contact with our customer support team and this is being looked into further.

Posted 9 years ago

“I gave this as a gift and was shocked when I saw them. V disappointed”

Helpful Report

Posted 9 years ago

Thank you for your comments Caroline. I am so sorry to hear you have been disappointed on this occasion. Could you please contact us at flowers@bunches.co.uk, a member of our customer support team will be happy to look into this further.

Posted 9 years ago

“little disappointed as took 5 days to deliver from placing of order”

Helpful Report

Posted 9 years ago

Thank you for your comments Linda. I am very sorry to hear this about your delivery as we did dispatch your order for you as requested. Would it be possible to get in touch with us so that we are able to look into this further for you? You can contact us on 0800 626 249 or flowers@bunches.co.uk. Thank you in advance.

Posted 9 years ago

“I was not pleased with the amount of flowers I got in the bouquet. As it is a Internet business I can only go by what the picture looks like on what I purchase and it certainly did not look anything like the picture.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Yvonne. I am very sorry to hear that you have been disappointed with the size of the bouquet received. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 9 years ago

“I was disappointed that the flowers were not delivered on the day requested. They came a day early which was not good as this was for a birthday surprise. Also the flowers looked very tired after a couple of days.”

Helpful Report

Posted 9 years ago

Thank you for your review Michael. If the Royal Mail First Class Post service is chosen delivery can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation. I am sorry if you have been disappointed by this and please do contact us on 0800 626 249 if you need any more information regarding alternative deliveries.

Posted 9 years ago

“The flowers were delivered late and when they arrived the stems were dry and took a little while to revive in water. Overall, not the best experience.”

Helpful Report

Posted 9 years ago

Thank you for your comments Jane. I am so sorry to hear you have been disappointed on this occasion. Could you please contact us at flowers@bunches.co.uk, a member of our customer support team will be happy to look into this further.

Posted 9 years ago

“Flowers supposed to arrive on Thursday did not arrive until Sunday. On the other hand - I received a beautiful bunch from the same lady by pure coincidence. They arrived the day after she ordered them! She was very pleased with her flowers but it did cause some stress when they hadn't arrived and I phoned customer services to find if they were on there way. I will continue to order from you.”

Helpful Report

Posted 9 years ago

“not impressed will not be reordering again”

Helpful Report

Posted 9 years ago

Thank you for your comments David. I am so sorry to hear you have been disappointed on this occasion. Could you please contact us at flowers@bunches.co.uk, a member of our customer support team will be happy to look into this further.

Posted 9 years ago

“I ordered a bunch of flowers to be delivered to a B & B that my wife and I would be using at the time of our celebrating our 6th wedding anniversary. When we arrived , the flowers had been delivered in a box which , subsequent to our arrival, our host opened the box to put the flowers in a vase for us. Both our host and I were disappointed at the display, which had, on line, looked great. But in reality I would have done better on a local garage forecourt. I had paid, online, £28 for a bunch of flowers (not a display as anticipated) which I could have got for (say) £10 in a garage. Very disappointed, will not use the service again.”

Helpful Report

Posted 9 years ago

Thank you for your comments Paul. I am so sorry to hear you have been disappointed on this occasion. Could you please contact us at flowers@bunches.co.uk, a member of our customer support team will be happy to look into this further.

Posted 9 years ago

“Not too happy with last bunch of flowers ordered, they did not appear to match with product shown , very disappointed”

Helpful Report

Posted 9 years ago

Thank you for your comments Phyllis. I am so sorry to hear you have been disappointed on this occasion. Could you please contact us at flowers@bunches.co.uk, a member of our customer support team will be happy to look into this further.

Posted 9 years ago

“Was a little disappointed with the quality for the price I paid, got a text from the receiptent saying the flowers had drooped while in the post :(”

Helpful Report

Posted 9 years ago

Thank you for your comments Tom. I am so sorry to hear you have been disappointed on this occasion. Could you please contact us at flowers@bunches.co.uk, a member of our customer support team will be happy to look into this further.

Posted 9 years ago

“The bunch looked wonderful on the picture, however , when I opened the box I was rather disappointed! I expected the bunch to be much bigger.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Viktoria. I am very sorry to hear that you have been disappointed with the size of the bouquet received. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 9 years ago

“I ordered the 'large' option of a bouquet for over £20, and the recipient received something much smaller than the photo example provided. If what was sent really was the 'large' version, the small version must be tiny.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Helena. I am very sorry to hear that you have been disappointed with the size of the bouquet received. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 9 years ago

“I have to say I was pretty disappointed with my first encounter with Bunches living overseas it is nice to be able to send flowers to my elderly mother at certain times of the year. The ordering process was easy enough however, upon speaking to my mother after the flowers were delivered it appears some were already brown at the edges and others were very wilted looking half dead before she even got them. I rely on companies like yours to do what I can't and I don't appreciate my mother receiving flowers in this state as it doesn't make either of us feel good. You probably realise I won't be using your site again and I certainly won't be recommending it either.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Anne. I am very sorry to hear about this, please be assured that we do not expect any of our flowers to arrive this way. Would it be possible to contact us on 0800 626 249 or at flowers@bunches.co.uk so that we are able to look into this further for you.

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,249 reviews