Bunches.co.uk Reviews

4.7 Rating 202,347 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,347 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery, I ordered them Sunday and they arrived Tuesday. However they arrived all battered and broken except 1 flower. Very disappointed with this.”

Helpful Report

Posted 10 years ago

Thanks for your feedback Michelle. I’m really sorry to hear about the quality of flowers received. This clearly hasn’t achieved the usual high standards we aim for although I believe that one of our team has put it right for you. With thanks.

Posted 10 years ago

“well guys...my experience with the company was one which was not expected. maybe I wanted a bit more...or at least I had imagined it as being different. First time I ever order flower delivery, and to be honest most probably the last. These were for my wife`s workplace. Throughout the day, I haven`t received any answer from her..thinking that the delivery was late (although signed for already) and went to pick her up. She arrives in the car with a large and ugly box which had written bunches.co.uk and the poor excuse of a flower drawing. If I had known the delivery was in a BOX?!!!?!? I had took them myself. Inside the box, the flowers (these were beautiful so no faults here) and the card I had picked with the msg I wrote in the most unpersonalized manner: the 8 or 10 arial font. As bonus I received a box of chocolates...I mean...really..the so called box was similar to the ones a battery pack of 24 would arrive in, and had 6 pieces of chocolates. I know it was a bonus and I shouldn`t complain, but honestly, I wouldn`t use such a method as a `bonus`. either you do it properly, or don`t. I would never ask for what I didn`t order. On top of all, I had to pay for the delivery. the full price was £40 (very expensive in comparison to other websites...similar deal at £20 which I found later on) however these guys were a recommendation from the company where I work. They gave me a discount of 20% due to this corporate rate, therefore the order. The original offer was free delivery..buy hei 14 FEB.the guy has to many deliveries...really!? that`s A GOOD THING...in any case I paid no questions asked however I had 1 SINGLE REQUEST arrive after 10 AM anytime but AFTER 10. The place where she works is closed prior.what do you think they did? 9:20 delivery.the business next door signed for it fortunately and I was lucky they were opened when the delivery arrived. considering that the flowers are not grown by these guys, their only plus would be the service which I found it poor and with a lack of personality and presentation. If that`s the case in the flower delivery business...one advice..do it yourself! never again...”

Helpful Report

Posted 10 years ago

“Very disappointed. Flowers never arrived, and upon contacting Bunches was told they would be re-sent, but I was offered no compensation for the experience.”

Helpful Report

Posted 10 years ago

“Further feedback on this order. Apart from being disappointed with the bouquet itself, I did have to contact your company at the outset by 'phone because I did not receive an automatic email confirmation after sending you my credit card details. I spoke to a lady in your office who confirmed the order, but this all took time and should not have been necessary.”

Helpful Report

Posted 10 years ago

“Ordered to arrive on Friday only for them to arrive on Thursday completely ruining the surprise as the Friday was our ruby wedding anniversary, first time I have used Bunches.co and last time B Hedges Somerset”

Helpful Report

Posted 10 years ago

Thanks for your feedback June. I’m really sorry to hear about your delivery experience. I note from your order that you chose the flowers to be dispatched by Royal Mail First Class Post as requested. Gifts sent by First Class Post occasionally take up to two days to arrive as it is not a guaranteed delivery service, so we ask customers to select a preferred delivery date and we send out a gift 2 working days prior to this date so that a special occasion is not missed. There is an option to upgrade to a courier tracked service to guarantee delivery on the specific day of your choice. This can be selected at the checkout stage of an order. With thanks.

Posted 10 years ago

“Very disappointed to find one of the roses in the order completely lifeless upon delivery and another two which had also seen better days.”

Helpful Report

Posted 10 years ago

Thanks for your feedback Calum. I’m really sorry to hear about the quality of roses received. This clearly hasn’t achieved the usual high standards we aim for so if you could contact us at flowers@bunches.co.uk or on 0800 626 429, we will be happy to put it right for you. With thanks and apologies.

Posted 10 years ago

“(Valentines Day) Chose to use Bunches as for personal reasons I specifically needed an online service, and have an NUS card for discount. I opted to purchase a deluxe bunch of 12 roses, expecting the quality to be of a similar standard to other online florists I've used previously. However, whilst the delivery and packaging, card and box of chocs was fine, the roses were dog-eared around the edges, I'm no expert but they looked like they'd had chunks eaten away by insects, if that paints a picture. Don't get me wrong, I'm appreciate that valentines day is likely the busiest occasion for a florist, certainly for one variety of flower. But I can't help but feel that at best I've suffered from a lack of sufficient resource following a heavy advertising and promo campaign, or at worst have been given short shrift on the assumption I'm a young student - which I am not. Maybe they're better at non peak periods, but my experience at Valentines wasn't good at all.”

Helpful Report

Posted 10 years ago

“Order was easy to place. It arrived on time but instead of a bunch of flowers we received a half empty box with hand full of flowers and quite few of them nearly dead. Nothing like picture even with few days of waiting for them to bloom. Picture showed more than 10 flowers with 3 different types, we only received 2 types and only hand full of them. When rang and requested full refund included postage it was not a problem therefore we posted flowers back and received full refund. Disappointingly our CEO had to wait another few days for her birthday flowers. Only ordered these as they were in our company colors and we struggled to find something similar.”

Helpful Report

Posted 10 years ago

Thank you for your comments Michaela. We are sorry to hear about the quality of the flowers you had ordered with us, these clearly did not achieve our usual high standard we aim for, although I believe you got in contact with one of our team and we have made this right for you.

Posted 10 years ago

“I chose the xl flowers, I would not like to see the size of the std, very disappointed for my mums 70th birthday, sorry, Julie edwards”

Helpful Report

Posted 10 years ago

Thank you for your feedback Julie. We are sincerely sorry to hear of your disappointment regarding the order going to your Mum, so we can ensure you have been sent the correct amount please could you contact us at flowers@bunches.co.uk or on 0800 626 429 and we will be happy to put it right for you.

Posted 10 years ago

“The flowers arrived half dead and looked nothing like the ones online. A new set was sent out which were better but certainly not value for money.”

Helpful Report

Posted 10 years ago

Thank you for leaving us your comments Gillian. We are really sorry to hear the original bouquet that was delivered was clearly not up to our usual high standard, although I believe that one of our customer service team has resent out a fresh bouquet and has put this right for you.

Posted 10 years ago

“Ruined Valentine's day for my wife. She couldn't display or show off her flowers on social media or in the house because of dead petals ruining them. My Mother recommended you also to use instead of inter flora so now she feels terrible that the flowers were appalling.”

Helpful Report

Posted 10 years ago

Thank you for your comments Mervyn, we are sorry to hear this has happened. Every one of our bouquets is packed to the highest standards to ensure they arrive in first class condition. Occasionally we find that a bouquet does not arrive in the first class condition we aim for as a result of the delivery process. In this instance, please contact us at flowers@bunches.co.uk or on 0800 626 429 and we will be more than happy to help rectify this.

Posted 10 years ago

“Ordered a small bunch of roses for valentines, the roses were wilted and had black edges - they looked like they were picked valentines 2014.”

Helpful Report

Posted 10 years ago

Thank you for your comments Gary, we were sorry to hear this has happened. Every one of our bouquets is packed to the highest standards to ensure they arrive in first class condition. Occasionally we find that a bouquet does not arrive in the first class condition we aim for as a result of the delivery process. In this instance, please contact us at flowers@bunches.co.uk or on 0800 626 429 and we will be more than happy to help rectify this.

Posted 10 years ago

“Beautiful flowers,but I orderd other things for Valentine's Day and they didn't turn up which was very disappointing”

Helpful Report

Posted 10 years ago

Thank you for your comments Gareth. Whilst we are delighted the flowers are beautiful, we are extremely sorry to hear some items were missing in your gift, we will take this to our production manager and investigate what has happened. In the meantime if you could contact our customer service team via email flowers@bunches.co.uk and we will be able to make this up to you.

Posted 10 years ago

“I sent a boquet of mixed lilies to my daughter DR MANDY TURTON last week. She lives in Shropshire. On Friday she rang to say how disappointed she was!! Several flower heads were broken and quite a number of leaves all squished. She even sent me pictures on Facebook to show the damage. I was sooooo disappointed too !!!!!!!!! Perhaps you would consider some form of redress ? I would love to hear from you . aliceturton@clara.co.uk”

Helpful Report

Posted 10 years ago

Thank you for taking the time to review our service Alice. We are really sorry to hear the gift arrived in such damaged condition; our special boxes are designed to keep their shape whilst protecting the flowers inside. It sounds as though this damage has been caused whilst in the care of the delivery company. Should you find yourself with a box of damaged flowers, you can always email us at flowers@bunches.co.uk to let us know and we will of course do all we can to make it up to you.

Posted 10 years ago

“I don't expect flowers with broken stems in 80 GBP bunch.”

Helpful Report

Posted 10 years ago

Thank you for your comments, we are sorry to hear this has happened. Every one of our bouquets is packed to the highest standards to ensure they arrive in first class condition. Occasionally we find that a bouquet does not arrive in the first class condition we aim for as a result of the delivery process. I believe you contacted our customer service team regarding this and we have rectified this for you.

Posted 10 years ago

“Flowers were nearly dead when they arrived and not looking to good”

Helpful Report

Posted 10 years ago

Thank you for your comments Andrew, we are sorry to hear this has happened. Every one of our bouquets is packed to the highest standards to ensure they arrive in first class condition. Occasionally we find that a bouquet does not arrive in the first class condition we aim for as a result of the delivery process. In this instance, please contact us at flowers@bunches.co.uk or on 0800 626 429 and we will be more than happy to help rectify this.

Posted 10 years ago

“I've used Bunches for years and for my works social club. This is the first time that the flowers delivered for my mums 75th birthday were a joke. I put a message on for the delivery man saying my mum is very old and it takes her a while to get to the door (triple heart bypass, uses zimmer frame, hip replacement etc) they delivered again but seriously, my "bouquet" was the worst out of all the ones delivered by other florists on that day. Considering it was £26 odd, most disapointed as everyone thinks I ordered a cheapie. Something similar from Tesco is 3.99, but far fresher looking. My poor mum, thanked me for my "lovely present" but rest of family and friends were more candid!!”

Helpful Report

Posted 10 years ago

Thank you for your comments Jasminder, we are sorry to hear of your disappointment regarding your latest flower order, we do send the majority of our flowers in bud, this is to maximise the vase life and encourages them to last much longer. However if you are unhappy we would be more than happy to look into this further for you if you could kindly send us an email to flowers@bunches.co.uk. We look forward to hearing from you soon.

Posted 10 years ago

“Ordered for valentine. Flowers were dumped on my front door. I don't even know how long is was left there for. This could have been taken. Please advise if this is how you deliver your items because if it is I won't use this service again”

Helpful Report

Posted 10 years ago

Thank you for your comments, we are sorry to hear this has happened. Having looked into your order Duc, your gift was sent on our FedEx courier, so flowers delivered by this service will need to be signed for by the recipient normally. In recognition of this, we would ask you to contact us straight away so we can look into this matter further with you either via telephone on 0800 626 249 or via email flowers@bunches.co.uk.

Posted 10 years ago

“The service seemed pretty good and they arrived in good time but a day earlier than requested. The flowers did not last longer than 3 Days and were not in too good a condition when they arrived. However the prices were very reasonable and easy o order online.”

Helpful Report

Posted 10 years ago

Thank you for taking the time to review our service Alison. We’re sorry to hear that your gift did not arrive on the expected day. Where Royal Mail 1st Class delivery is used, a gift may occasionally take up to two days to arrive as it is not a guaranteed delivery service. In recognition of this, we ask customers to select a preferred delivery date and we send out a gift 2 working days prior this date so that a special occasion is not missed. There is an option to upgrade to a courier tracked service to guarantee delivery on the specific day of your choice. This can be selected at the checkout stage of an order. If you ever find yourself unhappy with the condition they arrive in, please contact us via email flowers@bunches.co.uk or via telephone 0800 626 429 and we will be more than happy to help.

Posted 10 years ago

“Disappointed with quality.”

Helpful Report

Posted 10 years ago

Thank you for your comments Charlie, we are sorry to hear you were disappointed. If you ever find yourself unhappy with the condition they arrive in, please contact us via email flowers@bunches.co.uk or via telephone 0800 626 429 and we will be more than happy to help.

Posted 10 years ago

Bunches.co.uk is rated 4.7 based on 202,347 reviews