“Disappointed in delivery delays which the company took little interest in resolving. Very curt responses and no responsibility taken for delivery delays”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 2 years ago

“After some upsetting news I made a mistake on my keypad when typing the address of my bereaved friend. Bunches not only offered no help or recompense I was actually told it was my own fault. I have asked to be removed from all mailing lists which has been ignored hence the request for this feedback. I will never purchase anything from them again. Just go away, please Bunches.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that you provided incorrect information that led to a failed delivery. As our products are of a perishable nature we were unable to send the gift out again once it had be returned. We did however you a large discount should you wish to place the order again when you contacted us. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 years ago

“Flowers delivered in terrible condition heads falling off and box falling apart. When I complained I was asked to send photo obviously did not believe me although I have been customer for over 10 years. Will no longer use Bunches.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are very sorry that your gift arrived damaged, this is not what we would expect and we understand your disappointment. If you would like to pop us an email over to flowers@bunches.co,uk with an image of what was received, we can review this further. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 years ago

“Did not look as good as the pictures.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Not happy at all, on the picture looks definitely bigger, last 6 days only. Will buy somewhere else next time.”

Helpful Report

Posted 2 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 2 years ago

“I orderd 3 items for delivery and they where not delivered I phoned customer service and they said they would contact me when it was returned I have had no contact and no refund”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry you have had problems with your delivery. Sometimes it can take awhile for items to be returned to us. We can see that we contacted you on 27th March to let you know of the return. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 years ago

“I was disappointed with the order, actually I have ordered a teddy bear but It hasn't arrived, only flowers were dispatched.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are very sorry to hear the teddy bear ordered did not arrive with your gift. We will be in touch with you very soon to make this right for you. Kind Regards Bunches

Posted 2 years ago

“Disappointed for the cost of these flowers! Very small and uneffective. Very close to complaining.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“The flowers did not arrive. The delivery firm said no one was in. There were 4 of us at home and I was sitting in front room with view of the front gate and no vehicle stopped at our address”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower delivery. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Would not use again. Flowers were not despatched until 6.30pm the night before they were due, so there was no chance of them delivering on time. Flowers themselves were like something I'd pulled out of a bush. NOT RECOMMENDED”

Helpful Report

Posted 2 years ago

“I ordered white roses and was sent a multi coloured bunch,when I complained I was told they can substitute the order with what they’ve got,it’s in the small print.also the roses they sent were 2nd class I could of got better from a supermarket,will never use again and have told my friends also.”

Helpful Report

Posted 2 years ago

“Not great, the vase was plastic but was expensive , the flowers weren't in the greatest condition at all.”

Helpful Report

Posted 2 years ago

“I’m very disappointed, I paid over £40 for 12 dozen red roses from bunches, I also paid £5 for 12 dozen red roses from Tesco and they were identical. I was expecting top quality red roses for £40.”

Helpful Report

Posted 2 years ago

“I’ve used this website many times but the last 4 times the flowers have arrived days later!! Not good enough!! Won’t be using again BEWARE”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 2 years ago

“Flowers were meant to arrive on Saturday 11th February, didn't arrive until Sunday 12th”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 2 years ago

“Not happy flowers nothing like your advert”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Disappointed”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“I appreciate that the flowers need to bloom and be arranged but I’ve been utterly disappointed with these flowers, which were a present for my mum! They were embarrassing! I called to explain but was told to just wait until they bloomed properly - they never got any better!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Ordered for a birthday gift and recipient said they were all limp and drooping when arrived she didn’t think they would last long. It’s embarrassing when you order flowers and they arrive limp and dropping. Ordered flowers from other online retailers and arrived with a bag around roots with water. These flowers had nothing to keep them fresh.I’ll order from somewhere else in future. On the plus they arrived on Time so gave 1Star”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 2 years ago

“The customer service was unhelpful and will not be using bunches ever again.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that you have been unhappy with our services. As incorrect information had been given that led to a failed delivery we cannot be held responsible. Please accept our sincere apologies for any disappointment this matter may have caused. Kind regards Bunches

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews