“Flowers not as advertised”

Posted 2 years ago

“Very disappointed with the two bunches of flowers I had delivered. The quality was good but the flowers don’t match or look as full as the photographs on the website.”

Helpful Report

Posted 2 years ago

“The flowers which arrived for my wife resembled nothing like the photos of the bouquet on the Bunches website. I had to add some other flowers from home to make up the bouquet for my anniversary. I don't think I will order from Bunches again.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Don’t bother using if you are sending to a hospital. They do not get sent to the patients bedside. They get sent to a mailing room! (Apparently this is in the small print) The proof of delivery was a picture of a mail cage with no description of where it is! As my delivery was on a Saturday. My friend didn’t receive her flowers until the Tuesday! Very, very disappointed with this company!”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry it took so long for the hospital mail to deliver your gift internally. We do advise in our delivery terms to check before sending to hospitals as some hospital do not accept flowers and they are not delivered directly to the wards and are sent to the hospital postal area. Please accept our sincere apologies for any disappointment this matter may have caused. Bunches

Posted 2 years ago

“Really disappointed in the flowers that were sent out. They looked nothing like what was shown in the pictures. I complained but that was of no help.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Flowers were meant to turn up for a funeral. Ordered them one week before event and they didn't turn up..did complain and they basically said something which didn't really justify why they were late. Wouldn't use again..staying local”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that the flowers didn't arrive on your preferred date. the delivery service you selected is a 1-2 day delivery service. As advised in our delivery terms we only dispatch our gifts one day prior to your selected date. We can see that your flowers arrived within our given timeframes, however, we are sorry that they missed the occasion they were intended for. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 years ago

“Used this company pre covid and the flowers which were delivered were lovely. Used them recently and the flowers in the photograph were completely different to the ones delivered to the recipient. Very disappointed.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“I ordered a bouquet of flowers from Bunches recently for delivery to my son’s girlfriend who had invited us for supper. I was very disappointed when I saw it - It looked like it had come from a petrol station shop :(”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“3 stems arrived damaged so so could not be used as would not stand up. 3 roses arrived 'in bud' but died never having opened. Super embarrassing as was a gift.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 2 years ago

“Very disappointed made to look great in photo's”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Flowers arrived a day late. I was informed by customer service i needed to put delivery date down the today before I actually needed them to be delivered. Even though they are send out 24hr delivery, so that's a waste of time. So I informed that I will never use them again.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 2 years ago

“Expensive for the few flowers you got for your money won’t be using them again”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Not at all happy”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“Got conned into paying for 2 lots of flowers to the same person because the website was playing up If the company was caring they would of realised They did not want to know I will never use again”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been unhappy with our service. When orders are placed on our website, we do provide all of the details of what has been ordered and the total price. We often have customers that place more than one order to one person, therefore, this would not flag to us as being unusual. We do send a confirmation of the orders directly after they have been placed so they can be checked and any amendments can be made. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 years ago

“Very disappointed, I did letter box incase noone was at home but was put in someone else door not even nextdoor”

Helpful Report

Posted 2 years ago

Thank you for your review. We are very sorry to hear this. We can see that you have contacted us about this and we are awaiting a further reply. If you could respond to the email sent to you on 26th July, we can look into this for you. Kind Regards Bunches

Posted 2 years ago

“Raise complaint due to delayed deliver and sent to wrong address. No action said its not their fault”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry that your gift did not arrive before 5pm. We do advise in our delivery terms that our gifts are delivered up until 6pm. As the business was closed, the gift was left with a neighbouring property as explained when you contacted our customer support team. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 2 years ago

“Very disappointed and not as shown on website”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 2 years ago

“Bouquet was tiny, hardly any flowers , not the amount specified at all, arrived a day later than they should have and three of the flowers were broken. Not worth the money at all. Will not use them again.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 2 years ago

“I ordered a plant for my friends birthday.It was in a container with a nice selection of other fauna .It was left at the door & when she opened it she said the container was upside down and dirt all over .She had to replant everything which was a bit messy.”

Helpful Report

Posted 2 years ago

“Very disappointed with the amount of flowers and delivery the day after I expected. Willl not use again or recommend to others .”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 95% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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