Bunches.co.uk Reviews

4.7 Rating 202,111 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,111 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered flowers for my wife to celebrate my son's birthday. I have previously used Bunches with no problems and so I ordered a mid priced Xmas bouquet, and was delighted when a large box was delivered as promised. Imagine my dismay when my wife opened the box and brought out what can only be described as a small hand held bouquet - not akin to a wedding variety. I was very dismayed and ended up buying additional (and much nicer and cheaper) flowers from a local supermarket to make up for it. I have tweeted my dismay to Bunches and whilst they have acknowledged this they have STILL not made contact about it. Overall - very poor service.”

Helpful Report

Posted 8 years ago

Thank you for your review Mr Parker, we are very sorry to hear this and for any disappointment that this has caused. Please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we will be very happy to look into this further for you. Thank you

Posted 8 years ago

“Poor customer service. No email confirmation of order. Rang customer service and spoke to someone who sounded half asleep. They promised to send me confirmation, but didn`t. The flowers arrived the day before I ordered them for a birthday, so a bit disappointing. Won`t use them again.”

Helpful Report

Posted 8 years ago

Thank you for your review, we are very sorry to hear this and for any disappointment that this has caused. Please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we will be very happy to look into this further for you. Thank you

Posted 8 years ago

“Three days late”

Helpful Report

Posted 8 years ago

Thank you for your review Kim, We are very sorry to hear this and for any disappointment that this may have caused you. I have taken a look into both of the flowers orders you purchased and according to the tracking information that DPD has provided for both gifts these were both dispatched on your requested date of Friday 23rd December and were delivered and signed for on Saturday 24th December at 9.45am and at 6.22pm. If you would like to discuss this further please do contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk. Thank you

Posted 8 years ago

“Disappointed in the value of the flower display did not think it was good value for money Delivery was good but flowers were dissappointing”

Helpful Report

Posted 8 years ago

Thank you for your comments Ray. I’m sorry to hear that you are disappointed with your order. If you could contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249, we will happily look into this for you. Thank you

Posted 8 years ago

“My complaint is not about Bunches as such but about their delivery agent, Royal Mail. The flowers were sent to an elderly relative (93 years old) and she was unable to get to the door in time to answer when the postman rang. Instead she got a card telling her to go to the sorting office a mile and a half away. A neighbour went for her the next day and the flowers were then looking rather the worse for wear. Luckily a nephew arrived who is a keen gardener and he was able to rescue them. Now (7 days after delivery) they are still doing well and she is very pleased with them. As I said, my complaint is really with Royal Mail who postman must have known he was delivering to an elderly and somewhat infirm lady but who could not wait for her to answer the door.”

Helpful Report

Posted 8 years ago

Thank you for your review John, We are very pleased that her nephew was able to rescue the gift and we do hope that these are still being enjoyed. We are very sorry to hear this and for any disappointment caused by this we will be very happy to take this up further with the Royal Mail, if you would like to discuss this more with our customer support team please contact us on either 0800 626 249 or flowers@bunches.co.uk. Thank you

Posted 8 years ago

“poor value , not really like the photo shown.”

Helpful Report

Posted 8 years ago

Thank you for your comments Barbara. I’m sorry to hear that you are disappointed with your order. If you could contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249, we will happily look into this for you.

Posted 8 years ago

“Flowers not very good and had to collect from post office main distribution depot 38 miles round trip 10 pound in fuel next time buy from local flower shop .”

Helpful Report

Posted 8 years ago

Thank you for your review Stephen, we are very sorry to hear this and for the disappointment that this has caused you. I have taken a look into your order and can see that your gift was dispatched on our free delivery service with the Royal Mail, unfortunately if there is no one home when an attempted delivery occurs they may leave a calling card to inform the recipient what to do next. We are very sorry that you have been disappointed with the flower gift you sent, please do contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we will be very happy to look into this further. Thank you

Posted 8 years ago

“Amount of flowers were awful, looked like a bunch from service station. 'Free Truffles' were a tiny bag with about 5 chocolates in. Awful for price, over £30. Will be buying them elsewhere instead. Very disappointed”

Helpful Report

Posted 8 years ago

Thank you for your comments Ms Griffith. I’m sorry to hear that you are disappointed with your order. If you could contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249, we will happily look into this for you.

Posted 8 years ago

“Very disappointed with flowers as not many and very small not at all what I had expected for the price”

Helpful Report

Posted 8 years ago

Thank you for your review Julia , We are very sorry to hear this and for any disappointment that this has caused you. We would be very happy to look into this further for you if you could please get in contact with our customer support team on either 08006260249 or flowers@bunches.co.uk Thank you

Posted 8 years ago

“I have sent flowers using Bunches on many occasions but have never previously seen the flowers. This year I sent flowers to both of my daughters who live quite close to me. When I saw the flowers that I had sent them I was very disappointed with what they had received. Your online site shows photographs of the standard version which I ordered and the large version. Both of my daughter's gifts did not match the description on your website. As well as the orders I placed for my daughters I also placed four more orders in December for people who do not live close to me so I do not know the quality of what they have received. I am very concerned about this as I have used Bunches several times in the past and now wonder what has actually been received. I am very reluctant to use Bunches in the future. I await your comments. Jennifer Newton”

Helpful Report

Posted 8 years ago

Thank you for your review Jennifer , We are very sorry to hear this and for any disappointment that this has caused you. We would be very happy to look into this further for you if you could please get in contact with our customer support team on either 08006260249 or flowers@bunches.co.uk Thank you

Posted 8 years ago

“Flowers were delivered between 2 and 3pm. Mum got home at 3pm and flowers looked half dead totally wilted, which shouldn't have happened considering it's winter in the U.K. And usually they are kept in water until delivered, one hour shouldn't have seen them deteriorate so quickly, she put them in a vase with water, fortunately they did pick up and survive, so she tells me, hope she wasn't just saying that so I wouldn't be upset!”

Helpful Report

Posted 8 years ago

Thank you for your review Monica, We are very sorry to hear this and for any disappointment that this has caused you. We would be very happy to look into this further for you if you could please get in contact with our customer support team on either 08006260249 or flowers@bunches.co.uk Thank you

Posted 8 years ago

“Somewhat disappointed. I always buy flowers for my wife at Christmas and often purchase through Bunches during the year for other people. I was expecting the flowers to be brighter and more colourful. My daughter bought us two relatively cheap bunches of roses and some silver sprayed extras. These really were excellent and made my ordered bunch look even poorer. It is rare that I have to complain, but even the complementary chocolates had been melted and stuck together. Peter”

Helpful Report

Posted 8 years ago

Thank you for your review Peter, We are very sorry to hear this and for the disappointment that this has caused, Please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we will be very happy to look into this further for you. Thank you very much

Posted 8 years ago

“The flowers that were delivered to my friend was disappointing. There were red and white Carnations and Gypsophila but most of the red Asiatic Lilies buds were very small and green, some of the very small buds will probably not bloom at all. There were no red cones decorations instead there were huge baubles which dominated the whole bouquet. Overall the bouquet delivered did not reflect the image on your website. I am aware that flowers are sent in buds, so that they bloom later and last longer but I would have expected at least one Asiatic lily to be in full bloom. I was impressed and satisfied with all my previous orders until now.”

Helpful Report

Posted 8 years ago

Thank you for your review, we are very sorry to hear this and of your disappointment regarding the flower gift that has been received. May we ask for you again to please contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we will be very happy to look into further for you. Thank you very much

Posted 8 years ago

“Whist the flowers were delivered on time as promised, I was disappointed with the quality and the overall size of the product. Not concerned about the extras even though they were not of very good quality. Having seen the flowers after they were deliver to my very old friend I felt I could have got much better value and quality of blooms by going to my local super market and buying off the shelf Having bought from bunches before and been happy am very disappointed and probably will not purchase or recommend again”

Helpful Report

Posted 8 years ago

Thank you for your feedback Chris. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for you.

Posted 8 years ago

“Sorry I have used Bunches in the past but was disappointed with this order - I would say I could have got the same from a supermarket for £7.00.”

Helpful Report

Posted 8 years ago

Thank you for your comments Lilian. I’m sorry to hear about your disappointment with the flowers you ordered. If you can contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249, we will happily look into this for you.

Posted 8 years ago

“Delivery was not on time.”

Helpful Report

Posted 8 years ago

Thank you for your comment. I see the Royal Mail First Class Post service was chosen where delivery can take 1-2 days. I'm sorry that on this occasion, your gift didn't arrive when expected. Please do contact us at flowers@bunches.co.uk or on 0800 626 249 if you would like further help.

Posted 8 years ago

“Disappointed, the flowers looked like a £6 bunch from the supermarket”

Helpful Report

Posted 8 years ago

Thank you for your feedback. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for you.

Posted 8 years ago

“The flowers weren't anywhere near as what I had expected, didn't look like the picture at all, would of got a lot nicer bunch from Tesco for half the price.”

Helpful Report

Posted 8 years ago

Thank you for your comments. I’m sorry to hear that you are disappointed with the flowers you ordered. If you can contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249, we will happily look into this for you.

Posted 8 years ago

“The flower which shown on the website had a pot which were not delivered. Flower were not up to mark. half of the flower were still in the bud not fully opened. Delivery supposed to be 24 December and they delivered on 23 December”

Helpful Report

Posted 8 years ago

Thank you for your feedback Hardeep. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626 249 and we will happily look into this further for you.

Posted 8 years ago

“I sent a basket of plants to my son and daughter in law for Christmas but unfortunately it arrived in very poor condition. My son managed to salvage the plants and put them back into the basket but many of the flower stems had been broken. I have sent plants and cut flowers before and they have always arrived in tip-top condition and I have been very pleased: sadly not this time.”

Helpful Report

Posted 8 years ago

Thank you for your comments Mrs Gready. I’m sorry to hear about your disappointment with the plant basket that you ordered. If you can contact our Customer Support Team at flowers@bunches.co.uk or on 0800 626249, we will happily look into this for you.

Posted 8 years ago

Bunches.co.uk is rated 4.7 based on 202,111 reviews