“I am still trying to pay for delivery”

Posted 3 years ago

“didn’t add the message card and the flowers didn’t look as they do on the picture”

Posted 3 years ago

“I have been very pleased with bunches in the past but I an sad to say my friend did not seem very keen on her flowers, I asked if she was pleased with them and she just said they were nice! I think she had a lot of flowers that day but I will still try bunches again”

Helpful Report

Posted 3 years ago

“Bought flowers and chocolates for a special birthday. Received an email on the Sunday- day of delivery from Royal Mail to say a delivery will not be attempted today. They delivered the next day but did not hold the same meaning. Why advertise Sunday deliveries if unable to do do!”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very sorry to hear that your tracking advised your gift would be delivered on Sunday and did not arrive, this is very disappointing. We will be in touch with you soon about this. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 years ago

“Slightly disappointing - lovely flowers but weren't as fresh as I was expecting. They are on their way out after just 1 week.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Disappointed. Normally really happy with flowers from Bunches. However flowers sent as birthday present, although beautiful when arrived, the roses were dead within 2 days and the lilies didn’t last much longer.”

Helpful Report

Posted 3 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 3 years ago

“Delivered on time but when I saw them I didn't think they looked as good as the picture”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“First time using Bunches.co.uk, unfortunately the flowers were wilted so presentation was not great on delivery.”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 3 years ago

“Just a disappointingly small bunch of flowers for the money. Lots of accompanying stuff is not a fair substitute.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Always used this company, but recently the quality and overall time the flowers last for has gone down. I think the pictures online are misleading, and I have made my last order with bunches.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“As I buy flowers for others I am unable to mention the quality of the flowers. However I can recommend the service which is excellent xx”

Helpful Report

Posted 3 years ago

“Arrived on the selected day and quick turnaround time available, but flowers were a lot smaller than those shown in the photo on the website - looked a bit cheap considering the price paid.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“I don’t think the flowers looked as good as I would have thought, my daughter sent me a photo of them as I wasn’t all that impressed, also she said some died after a few days”

Helpful Report

Posted 3 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 3 years ago

“Service was excellent especially as delivery was on a Sunday. The flowers were not exactly like the picture though. They were a little bit pale and washed out.”

Helpful Report

Posted 3 years ago

“Flowers were beautiful but delivered 2 days later than expected, they were stuck at the Royal Mail depot according to tracing.”

Helpful Report

Posted 3 years ago

“The flowers arrived on the requested date, unfortunately the flowers were very droopy on receipt. There was a card with the flowers to say that if they looked droopy they would pick up after being submersed in water which they did. They have gone on to produce a lovely display after a couple of days. I would say if you want them to arrive for a special occasion you might be disappointed but they will last longer than some which are perfect when they arrive.”

Helpful Report

Posted 3 years ago

“A couple of the sunflowers were very droopy, quite disappointing.”

Helpful Report

Posted 3 years ago

“Was disappointed the flowers didn’t last a week”

Helpful Report

Posted 3 years ago

“The flowers were delivered on time and looked very nice, however they only lasted a few days so that was a little disappointing”

Helpful Report

Posted 3 years ago

“Whilst the experience was reasonably good; the flowers arrived as expected and were well packaged the roses only lasted four days before one or two died very quickly and the others all wilted. This is not the standard we have come to expect from bunches.”

Helpful Report

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews