“Really poor delivery service. I requested that the delivery man wait for her to get to the door, but clearly they didn't as a calling card was left and the perishable flowers sent to an office. Since my grandmother is housebound, struggles to move about and suffers from dementia she wasn't able to reschedule a delivery. I was told nearly two months later that they had been sent back to the office and disposed of, but was refused any kind of refund or redelivery option.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear the recipient didn't get to the door in time when a delivery attempt was made. The delivery policy is that if the recipient is not available to accept the gift this will be taken back to the sorting office, after leaving a calling card that should be marked perishable. Unfortunately as the gift was not collected this was later returned to us, at which point we contacted you. Sadly our free delivery option is not traceable therefore we were unable to inform you the gift was not collected until it is returned to us. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards- Bunches

Posted 6 years ago

“I purchased flowers from Bunches website for my wife’s birthday on 3rd May. The flowers looked good but unfortunately, after a few days we noticed they were looking tired with the Iris fading and going crispy. In fact, within 1 week, the flowers were withered and a sorry site and are now in the garden waste bin. Needless to say I am extremely disappointed.”

Helpful Report

Posted 6 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 6 years ago

“Very poor standard of flowers in the delivery I received, some almost dead other dying within 1 or 2 days. Bunches sent a replacement after I made a complaint, but the replacement flowers were not much better. Not at all a good standard of product.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Ordered flowers to be delivered on the 10/5 but as by Royal Mail you said would be today 11/5 but still not arrived very disappointed Ann Bates”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry your gift didn't arrive as expected. We can see that you have been in touch with our customer support team and a replacement bouquet has been arranged. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 6 years ago

“The flowers I ordered wasn’t delivered asked for 10/5 but was told not guaranteed so would arrive today 11/5 contacted my friend no flowers do disappointed Ann Bates”

Helpful Report

Posted 6 years ago

“I ordered a beautiful boutique of flowers for £25 with chocolates and a card for an 80th birthday... I was extremely disappointed. The bouquet that turned up was half the size than online... so was the chocolates and the card was very cheaply made, could have printed one off my own computer that had better quality. The box was all battered, was not delivered with care. Very unhappy.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived and the box was damaged. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“Flowers arrived with broken heads - some squashed. Not in water. Roses had brown petals. Had obviously been tipped upside down.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your flowers arrived in a poor condition, this is very disappointing. We can see however that you have been in touch with us and a new arrangement has been sent with our apologies. Kind regards - Bunches

Posted 6 years ago

“Two week notice but still arrived two days late”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Disappointed with flowers. Wouldn't be purchasing from bunches again.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“I placed an order due to a recent bereavement, given terms and conditions displayed via website and choosing a calendar date for delivery 48 hours after ordering, I was disappointed to receive a communication from intended recipient to advise flowers had not arrived. I find this insensitive of the company given flowers chosen from the sympathy range via website, to add monies were taken within seconds of the order placed. Due to being away on holiday within the UK, I had limited options to send flowers and I still await confirmation of their delivery from recipient and optimistic to say the least of their condition when arrive, given reviews read. I shall be more thorough in checking reviews of company in future and do not expect companies to take advantage of peoples vulnerabilities in the given circumstance. I would suggest dates/timings of delivery via calendar options when ordering more precise and if an order cannot be guaranteed, then do not show as an option, over optimism I fear from the company; leading to a complaint, which does not add to expectant customer service for the purchaser or a good review for the company for future prospective unguarded customers.”

Helpful Report

Posted 6 years ago

Thank you for your review. we are sorry to hear the flowers didn't arrive as expected. If you could please contact us on 01623 750 343 or send an email over to flowers@bunches.com with the order number, we can look into this further for you. Please accept our sincere apologies for the disappointment this matter has caused and I look forward to hearing from you soon. Kind regards- Bunches

Posted 6 years ago

“Ordered Flowers for my mum which looked absolutely beautiful in the image. When they arrived, they looked completely withered and dead when she opened the box and we were optimistic and just hoped that with some water and time the Lillies would blossom and the other flowers would look more alive. The bouquet did not improve at all and pretty much were binned straight away - the worst flowers I have ever had delivered, especially for the price and I would not recommend this site to anyone. So disappointed!”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 6 years ago

“normally you have been very good in the pass but the latest flowers were delivered on time but were looking very poor and dying not happy !”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care with our blooms to make sure they arrive in the best quality possible, so we are sorry that you have been let down on this occasion. We would like to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 6 years ago

“Extremely disappointing. I ordered flowers for a friend who was ill, but they were never delivered. Bunches offered either a refund or resend, so I asked for the flowers to be redelivered, but the flowers were only received two days later than promised as the courier kept failing to deliver. This meant that my friend did not receive fresh flowers. In the end, the flowers arrived more than two weeks later than originally intended. What was intended as a nice surprise for a friend turned into a stressful experience. This service was unacceptable and I will not be using Bunches again in future.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry you have been disappointed with your recent delivery. When a replacement was arranged, the courier service attempted delivery on several occasions, unfortunately, the recipient wasn't available to accept delivery. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards -Bunches

Posted 6 years ago

“The flowers delivered to Heather Penn were pushed through the letter box and most of the flowers were damaged. Not exactly the Easter gift I had expected my daughter to receive”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with the delivery aspect of your order. A member of our team will be in touch shorty with you to discuss this further with you. Please accept our apologies for the disappointment that has been caused on this occasion. Kind Regards - Bunches

Posted 6 years ago

“It was definitely not the XL bunch that I ordered and despite paying for courier delivery it came by Royal Mail. Very disappointing! Won’t use again!”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your gift. Royal mail Special Delivery Services is a courier service provide by Royal Mail which offers a guarantee delivery. If you would like to pop an email over to us regarding the size of your bouquet, we can then look into this further for you. kind Regards - Bunches

Posted 6 years ago

“Awful, because I didn't put the exact right post code they didn't deliver, I'd have thought that when they use DPD that this delivery company would have satnav in their cabs and would have looked it up as the address was absolutely correct. I would never use these again, I paid £30 and just lost it they wouldn't even consider reimbursement and also would not send any more flowers to my daughter and it was her birthday, I was disgusted!”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear that you provided incorrect information that lead to a failed delivery. We do rely on the information to be correct as most delivery companies sort via the postal code, therefore the item would have been sent to the wrong depot. We do explain in our terms and conditions that we cannot be held responsible for failed deliveries when incorrect information has been provided. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 6 years ago

“Postman knew I was sending flowers and instead of leaving with s neighbour took back to the office. By the time my friend could pick up the flowers were dead.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“As the flowers were delivered 4 days after they were ordered they were rather shrivelled. Can I suggest you have a better delivery system as my Grandaughter was out at work & Postman did not leave it with a neighbour or perhaps near a refuse bin. I am really disappointed & have wasted £23.38”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249 with some further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Very disappointed...Mothers Day Gift Flowers ordered were nothing like the poor display that were delivered....Will Never order from this company again....😠😠😠😠”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Average flowers could have have just walk into to a spar and got same kind of flowers for a tenner”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews