“Not very impressed. Flowers were for my mother-in-law for mother’s day. The display was nothing like the photograph on the website. Has lasted 1 week. Would not recommend. Expensive for what you receive.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. Furthermore, we do offer a 7 day freshness guarantee. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“The delivered flowers were nothing like what I had ordered mortified just looked likena cheap arrangement. Pathetic. Don't think I would order of you again will also be suggesting we yake you off our companies preferred supplier.list too. It was mother's day and you ley me.down.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your order. Please do contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to discuss this order with you. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Very disappointed, spent over thirty pounds on a mother's say gift what my mum got was dead tulips and a spray of freesias which could have been bought at a supermarket for less than five pounds.Would not recommend this company at all.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us via email on flowers@bunches.co.uk or on our customer support line on 01623 750343. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Never arrived on mother’s day like I ordered, 2 days later. The flowers were very sad as they had no water but had a full refund. I will not be using them again”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with the delivery of your gift item. As a flowers by post company, we do dispatch our gifts in good faith with the Royal Mail and the nationwide couriers and they have unfortunately let us down on this occasion. After looking into your order, we can see that you have been in touch and a full refund has been arranged with our sincerest apologies. Please allow 3-5 working days from when you contacted us for this to be credited to your account. Please accept our sincerest apologies again for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“I ordered flowers for mother’s day but they arrived dead and the image used was definitely not the flowers delivered on the day overall I won’t be ordering from this company ever again.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your order. Please do contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to discuss this order with you. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Rubbish didn’t deliver what I ordered”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. It is extremely disappointing as we have such a high standard and try to make every order perfect. We have contacted our production team regarding this matter, and they have informed me that regrettably due to a poor batch of flowers received into our warehouse unfortunately we were unable to send out the exact flowers ordered. We do advise in our terms & conditions that in the event of supply difficulties we reserve the right to substitute any product with another type of equal/ or greater value. However, we have passed these details onto our sale office manager as we do feel that you should have been contacted regarding this matter. Please do feel free to contact us via email on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to discuss this further with you. Please do accept our sincerest apologies for the disappointment that has been caused on this occasion. Kind Regards - Bunches

Posted 6 years ago

“The flowers were delivered to my mum for Mother’s Day half dead and the box a mess Not impressed especially for a special day.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your order. Please do contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to discuss this order with you. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Ordered on Saturday at 3pm, day before mothers day and didn't come till Tuesday 2 days after they should have come because I did next day delivery”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your order. Please do contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to discuss this order with you. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Awful. Would not recommend. The flowers that turned up looked nothing like the pictures. I selected “standard” size which was the size in the photographs so very misleading.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us via our customer support line on 01623 750343 or via email on flowers@bunches.co.uk and a member of our team will be happy to help. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Awful ! Arrived day before mother’s day , buds snapped off and we’re in the bottom of the box ! Looked withered already and looked nothing like the picture online ! I wouldn’t recommend to anyone , found a better bunch in Tesco and cheaper !”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your gift item. This is extremely disappointing as we do try to make very order perfect. After looking into your order, we can see that you have been in touch with us and you have been refunded for the cost of the flowers and additional extras that were originally purchased. Please allow 3-5 working days from when you contacted us for this refund to be credited into your account. Please accept our sincerest apologies again for the disappointment that has been caused. Kind Regards - Bunches Delete

Posted 6 years ago

“First time I've used this company but I have bought flowers online many times. Firstly, when the flowers came I noticed there was no plant food attached. Secondly the roses (the bouquet was roses and lilies) outer petals were withered. This prompted me to phone Bunches who asked me to send a photo; which I did. They told me these were "pinch petals" and I should remove them. I was told these were because they sent flowers out in "bud condition" but there was no explanation of this attached to the flowers and I have never seen this on any roses I have bought before. Worse was to come. When the lilies (a double flower variety we have never bought before, began to open 2 days after delivery they wilted immediately. I emailed photos of these to Bunches who apologised and promised to sent a replacement bouquet. I asked them not to include the same kind of lilies again. Over the next few days, every lily that opened wilted immediately. Of the 6 roses only 3 opened satisfactorily the other 3 remained closed up and gradually wilted. While the service from Bunches on being made aware of the problems was good, it should not have been necessary and the poor nature of the flowers ruined my wife's anniversary surprise. I would have been better off buying some flowers from our local supermarket. The bouquet from Bunches was without doubt the worst I have ever bought. I will never buy from them again”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. This is extremely disappointing as we do try to make every order perfect. After looking into your order, we can see that you have been in touch with our customer support team and a member of our team have arranged for some fresh flowers to be delivered to the recipient with our sincerest apologies. Please do accept our sincerest apologies once again for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“My order was for my mother. Un be known to me as she didn't wNt to upset me last years order was very disappointing. So again I ordered this year as I have for a number of years now. I went to see my mum and I was totally embarrassed what you sent resembled a dead bunch of weeds. A complaint went in so you resent the order. I frankly could buy 10 x better g or a fiver from morrisons.ive always recommended you and now feel embarrassed that I have done so.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you and the recipient have been disappointed with your recent flower gift. This is extremely disappointing as we do try to make every order perfect. After looking into your order, we can see that some fresh flowers have been arranged to be delivered to the recipient with our apologies. Please do accept our apologies once again for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“I will never use your service again. I purchased a 25 bouquet of flowers - my name is lee Virgo and when my mother received it she thought it was from a local garage they were sparse and in terrible condition so il not happy Lee Virgo 07803261256”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Very poor! Website photos pretty deceiving bunches looked nice and big once delivered it was actually so basic and tiny not worth £30!. Could have picked up a bigger and nicer bunch in ASDA for a tenner. Won't be a returning customer.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Mortified . Flowers for my 78 year mother. Dead on arrival.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Terrible. Arrived looking like they wouldn't last long. Within 3 days they looked like I'd picked some weeds from the garden and put them in a vase. Bought these for mothers day and am embarrassed by them.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Terrible flowers - valentines chocolates sent for my mum on mother’s day.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you and the recipient have been disappointed with your recent flower gift. This is extremely disappointing as we do try to make every order perfect. After looking into your order, we can see that some fresh flowers have been arranged to be delivered to the recipient with our apologies. Additionally a full refund has been processed as an apology as well. Please allow 3-5 working days from when you contacted us for this to be credited into your account. Please do accept our apologies once again for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“I ordered the ‘Thank You Mum’ flowers for Mother’s Day from my young son, but was very disappointed with what we actually received. The quality and quantity was nothing like what was advertised.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent flower gift. Please feel free to contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to help. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“Very disappointed as the flowers i thought pictured were how they would arrive in a white jug however the flowers arrived not many of them and no jug 😐”

Helpful Report

Posted 6 years ago

Good Morning. Thank you for your review. As a flowers by post company we do not sell any of the vases with our bouquets, they are just for display purposes. However all of our house plants do come with the pots pictured. Please do accept our apologies for the disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“I wouldn’t even give one star. You spoiled my mums last days, I work in Cyprus and sent my mum flowers and one of your cards. You contacted me to let me know the card wasn’t sent and reimbursed me £1:99 ( wow ) Then I found out the flowers weren’t even delivered. She is now fighting for life in Hospital not knowing that I even bothered about her on mother’s day. I will never use you ever again . Please post this REVIEW want everyone to know what a caring company you are.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you and the recipient have been disappointed with the delivery of your recent flower gift. This is extremely disappointing as we do try to make every order perfect. After looking into your order, we can see that you have been fully refunded due to this. Please do allow 3-5 working days from when you contacted us for this refund to be credited into your account. Please do accept our apologies once again for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews