Bunches.co.uk Reviews

4.7 Rating 199,727 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 199,727 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought flowers on the website paid around £27 When the flowers came, they were very very small. On the website it showed a picture of a big brunch of flowers. It’s a scam. I Could have got the flowers from the supermarket and it would have been a bigger bunch and a lot cheaper.”

Helpful Report

Posted 6 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 months ago

“Arrived in bud form which is understandable for freshness, but it also ruins the surprise of receiving beautiful flowers. They were put in the bin within 10 days as they died and bunches only guarantee "freshness" for 7 days. Very disappointed and will not be using bunches ever agian.”

Helpful Report

Posted 6 months ago

Thank you for your review. We are sorry to hear you have been disappointed with the flowers received. We do advise on our website that the flowers are sent in bud, this is to maximise vase life and limit any damage during their journey as they travel through the postal system. We do also advise that our flowers are guaranteed for 7 days, so we are pleased to hear they lasted 10 days. Please accept our sincere apologies for any disappointment caused.

Posted 6 months ago

“The flowers never arrived Reported to customer services - no resolution after two emails of queries”

Helpful Report

Posted 6 months ago

Thank you for your review. We are sorry to hear that the flowers did not arrive as expected. We can see that you have been in contact with us and a replacement has been arranged. Please accept our sincere apologies for any disappointment this matter may have caused.

Posted 6 months ago

“I had ordered Roses & Freesias as an engagement gift for my daughter. They were given to her the same day they arrived. I have given one star as they were roses & freesias albeit they looked a week old and quite dull. I had opted for Bunches over the supermarket flowers as I assumed they would be better quality and fresher. They weren’t and you let me down as I can’t get that special moment back. Sorry I will not be using again.”

Helpful Report

Posted 6 months ago

“Very disappointed, I sent a card to my husband, he did not receive it. I waited at least 10 days before I decided he was not going to get it. We then went away, so I do not know if it was delivered but thought 10 days was enough time. Very disappointed indeed.”

Helpful Report

Posted 6 months ago

Thank you for your review. We are sorry to hear that your card did not arrive as expected, this should have arrived within the 2 day window we advised. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 months ago

“Very disappointed by this order. The bouquet advertised is full and very dense. The bouquet I received was sparse and sad looking, not worth £19 at all, there was one sunflower and the rest were almost weeds.”

Helpful Report

Posted 6 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with an image of the flowers, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 months ago

“Your flowers have always been marvellous but my mother’s flowers were all crushed this time and I didn’t find out until I returned from holiday. My mum was very disappointed as it was her birthday.”

Helpful Report

Posted 7 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 months ago

“I thought it might be good to send my wife something and decided a plant would be a good idea. I had always found cut flowers from Bunches to be very attractive, but not the plant which was supposed to be a bonsai, but was a pile of roots with a sprig of vegetation on top. I wrote to Bunches who replied saying: "After reviewing the image, this appear to look very similar to the image we have displayed on our website consider the different angle it has been taken from. As you have mentioned, this is a natural product and will not grow exactly the same. If you wish to return the item you can do this by sending this back to the address below. Please note, we do not cover any postal charges." So after being a satified customer for several years I now receive frequent messages offering me discounts which simply make me even more angry. We obviously differ on our views, and I am the one that loses out as a result. Does bunches really want to lose a customer simply because they are being rigid. I could have put several orders their way in past months, but if they are going to force the customer to pay to return anything that is substandard, and accept no responsibility why should I shop with them? What happened to "The Customer is Always Right"?”

Helpful Report

Posted 7 months ago

“Very disappointed! For a large bunch that was ordered ! It was more like the small bunch was dispatched 😕 I won’t order again.”

Helpful Report

Posted 7 months ago

“Not worth it, I paid good money for flowers and they did not look like image advertised. The flowers were just stems, flowers were yet to bloom. Not the best gift”

Helpful Report

Posted 7 months ago

“Although I was sent a photo of the delivery in a front foyer. This is not where my friend lives and she never received the delivery of flowers for her birthday. Although I have emailed Bunches about this missing delivery I have had no response to my email at all.”

Helpful Report

Posted 7 months ago

Thank you for your review. Unfortunately, we have not received any communication from you. If you would like to pop this over to us again, we can then review this for you. Kind Regards Bunches

Posted 7 months ago

“Disappointed. I ordered an extra large bouquet and 2 small bouquets were delivered.”

Helpful Report

Posted 7 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 7 months ago

“The sender I sent my parcel too still hasn’t got the package , and dpd still have it !?”

Helpful Report

Posted 7 months ago

Thank you for your review. We are so sorry to see that your gift did not arrive as expected. We will be in touch very soon, to make t is right for you. Kind Regards Bunches

Posted 7 months ago

“Absolutely appalling service. Ordered a birthday card 7 days prior to the birthday and it came 5 days after the birthday!!! They were not sorry or offered a refund. Kept giving excuses after excuse! Do not buy from them.”

Helpful Report

Posted 7 months ago

Thank you for your review. We are sorry your gift card did not arrive as expected. We can see that you have been in touch with us and we are waiting for you to confirm the delivery address so we can review this further. Please pop this over to us and we can then resolve this issue. Kind Regards Bunches

Posted 7 months ago

“I am really sorry to write this but the flowers I ordered for my sister didn't arrive to her. The postman had trouble delivering them and after my sister arranged another day they didn't arrive. Sad.”

Helpful Report

Posted 7 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 7 months ago

“Received my flowers and was very disappointed they did not look like the picture on the site,I received less flowers then what are shown. They were for my husbands heavenly birthday I had to go out and buy more. I will not be purchasing from bunches again.”

Helpful Report

Posted 7 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 7 months ago

“Unfortunately, the picture of expected flowers and the real flowers was completely different. It was less flowers and the bouquet was really small. But I bought side XL.”

Helpful Report

Posted 7 months ago

“The recipient told me that the flowers were left on the doorstep in the absolutely pouring rain. The box was drenched. Disappointed to be honest as I had specifically ordered letterbox flowers as I knew my friend would not be at home.”

Helpful Report

Posted 7 months ago

“I have already emailed to let you know that I am really angry about Bunches. Both my orders this month were delivered without cards. Neither of my aunties knew the flowers were off me! £60 it cost me. Absolutely furious and sad. I had to ask them if they received my flowers!!! It was embarrassing!”

Helpful Report

Posted 7 months ago

“Very disappointed, my partner's 75th birthday, didn't receive her flowers until late teatime, days nearly over. Her daughter who lives in australia had her flowers delivered by 10.00am”

Helpful Report

Posted 7 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent delivery. We do advise that our deliveries take place until 7:30pm in our delivery times so customers are aware of the timeframes for delivery. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 7 months ago

Bunches.co.uk is rated 4.7 based on 199,727 reviews