Bunches.co.uk Reviews

4.7 Rating 198,036 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 198,036 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been away and came back to find the flowers sent to my sister where all quite dry when she received them she try to pick them up but a few didn't make it rather surprised at Bunches so not happy at all”

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Posted 8 months ago

“I was disappointed with the service , my message was left out of inside of card , when I got the pre view email I could see no message , there was an option to contact to amend or cancel , did this and got message saying too late already dispatched. Very dissatisfied with service , won't use again .”

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Posted 8 months ago

“My flowers never arrived by Royal Mail as promised. I am currently awaiting my full refund from Bunches to be processed.”

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Posted 9 months ago

“Ordered flowers for an occasion and they didn't turn up on the day despite ordering them in advance.”

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Posted 9 months ago

“Not great. The flowers didn't look as plentiful as they did in the photos within the website.”

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Posted 9 months ago

“Was quite expensive for what was received.”

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Posted 9 months ago

“Sorry - this didn't arrive! (So can't rate it out of 5) First line of adress was incorrect - then flowers were sent (by Royal mail) to different area and they claim it was delivered - but they refuse to tell me where it went. Correct Town, Correct County and most importantly, correct post code. They tell me it was definately delivered - and they know where it was delivered (to a different postcode area altogether) and I am not allowed to trace it (GDPR) Royal Mail should reimburse.”

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Posted 9 months ago

“Came bruised”

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Posted 9 months ago

“Unfortunately my friend is still waiting for her flowers despite the tracking log saying they've been delivered! Should have arrived yesterday.”

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Posted 9 months ago

“Order changed and then delivered without a note saying who flowers were from.”

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Posted 9 months ago

“The horrible flowers have nothing to do with the photos, the flowers are not pretty nor do they arrive well”

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Posted 9 months ago

“My order wasn’t delivered and it took days to sort it out”

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Posted 9 months ago

“Not happy I really wanted to do something very nice for my sister and paid so much money and it was a small bouquet and you can buy that at tescos for £10.”

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Posted 9 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 9 months ago

“Although flowers were good quality and colourful, there weren’t very many of them. The worse thing about the bouquet that I ordered to cheer a friend up was that I ordered them and was told that they would either arrive the next day or day after. Well they arrived the day after at 2157!!! A delivery driver turning up at that time of night did nothing to cheer my friend up!!”

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Posted 9 months ago

Thank you for your review. We are sorry that you have been unhappy with the delivery of your gift. Having reviewing this, we can see the flowers arrived on the date expected, however, this should have been delivered by 6pm and we can certainly understand your disappointment with the time they were delivered. We will pop you an email over regarding this. Kind Regards Bunches

Posted 9 months ago

“I ordered a Pink Azalea birthday plant for my mum. I had sent her the same one last year. It arrived and my mum told it was red. My mum hates red flowers. I contacted the company, they told me it was not red and they don’t stock red, and they did not offer to make it right? I responded with I will it be ordering with them again. ( I have been a customer since 2019) Very disappointed.”

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Posted 9 months ago

“Won’t be using this company again. Flowers weren’t delivered on the requested date and the recipient said they were squashed and droopy when they arrived.”

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Posted 9 months ago

“2 bunches of my flowers have died before 3 days WHY I spent good money expecting value for money but I didn't”

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Posted 9 months ago

“Very thin ,several broken,a waste of money”

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Posted 10 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 9 months ago

“Flowers looked way bigger and more impressive on the photo- false advertising. I didn’t expect them to look exactly alike, but I was in for a shock when I saw them. They’re pretty flowers but you could get the same for half the price at any supermarket. Wouldn’t purchase again. Wouldn’t refer a friend.”

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Posted 10 months ago

Posted 9 months ago

“Not impressed… nothing like the picture of flowers that I ordered.”

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Posted 10 months ago

Posted 9 months ago

Bunches.co.uk is rated 4.7 based on 198,036 reviews