“Sorry but not impressed. Bought as a gift but delivery box is also hamper box so I will have to ho out and buy a suitable box now. Overpriced for what it is”

Helpful Report

Posted 5 months ago

“Honestly embarrassing! Sent my GF a birthday present looked so bad! Why so stingy honestly?!”

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Posted 5 months ago

“Sadly the flowers didn’t look as in the picture. The bouquet was extremely small with barely few flowers in it”

Helpful Report

Posted 5 months ago

“Flowers that arrived didn't look even half as good as the picture on the website even after the blooms had opened. I could have got a much better bunch from the supermarket. Would not recommend at all. very disappointed.”

Helpful Report

Posted 5 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 months ago

“Flowers arrived late and missed the estimated arrival date.”

Helpful Report

Posted 5 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 months ago

“Accidently put the wrong address on the order, the delivery driver tried to deliver then took the flowers back to the warehouse. The first i heard was when i received an email 2 days later that they had been discarded. No attempt made to try to contact either myself or the recipient to arrange redelivery (which i would have gladly repaid for). Not what would expect from a company who are "committed to making sure your experience is perfect every time" and are "planet friendly and proud". I was offered a £8.20 refund on a £46.89 order.”

Helpful Report

Posted 5 months ago

Thank you for your review. We are sorry an incorrect address was provided when the order was placed that led to a failed delivery. As our gifts are delivered via Royal Mail we are unaware of any failed deliveries until they are returned to us. Due to the items ordered being perishable, we were unable to offer a refund as the information provided at the point of sale was incorrect. The refund that was offered was for the additional items sent with the flowers that were not of a perishable nature. We do understand it is disappointment when this happens and we do offer a discount should you wish to place the order again to help our with the cost. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 5 months ago

“I sent the flowers as a gift, so am not able to comment on them!”

Helpful Report

Posted 6 months ago

“I was very disappointed, annoyed and upset with your service. I had ordered flowers to be delivered for a family Member on their birthday. Unfortunately, they were not received until the day after, despite the fact they had been ordered several days previous to the requested date. Not only is this embarrassing, it is very upsetting for the receiver and the sender. I will not be using your service again”

Helpful Report

Posted 6 months ago

“I made a purchase online and didn’t see the small print of colour may vary of the Orchid. I really wanted a pink orchid for my daughter who had moved into their new home. When I emailed got very generic email reply. No understanding or compassion to the situation was offered. I went ahead and purchased another pink orchid from elsewhere.”

Helpful Report

Posted 6 months ago

“Flowers were for my wife’s birthday turned up at 6.30 to her work yet they shut at 5 , came following day , died after 4 days Won’t be using you again All I got from customer services was the timings are on our terms and conditions”

Helpful Report

Posted 6 months ago

Thank you for your review. We are sorry to hear the flowers have not lasted the 7 days we guarantee them for. If you would like to pop an email over to us with further information, we can review this further. Kind Regards Bunches

Posted 6 months ago

“I was disappointed with my order. I ordered pink roses and freesias but the flowers delivered was very much basic white and salmon colored flowers. Once the flowers were fully opened, did not look anything like advertised.”

Helpful Report

Posted 6 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 months ago

“Ordered letterbox flowers and card for parents 50th anniversary, supposedly guaranteed for delivery on the correct day. Arrived 2 days late and flowers had perished. Contacted Bunches the day after the should have arrived, no reply to emails or apology. I would not recommend them at all!”

Helpful Report

Posted 6 months ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your selected date. Please pop us and email so we can review this further. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 6 months ago

“Very disappointed when I saw the flowers my mum received on her birthday. They were a quarter of the size as shown in the online photo when I chose them. I would have been able to get a nicer bunch from a local garage”

Helpful Report

Posted 6 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 months ago

“Very Disappointed sent flowers as Birthday gift and Thankfully I received a photo of the basket received And I could have easily spent £ 10 in marks and Spencer for something a lot better I wonder how many bad reviews you get”

Helpful Report

Posted 6 months ago

“Flowers were tiny and not what I expected when I ordered, was very disappointed”

Helpful Report

Posted 6 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 months ago

“The plant my friend received was not impressive and nothing like the photograph on line. Bunches flowers have always been so good this was a great disappointment. It was for a special birthday but was certainly lacking the wow factor. It has now withered. It did not arrive on her birthday as a local holiday meant Royal Mail did not deliver which is not the fault of Bunches.”

Helpful Report

Posted 6 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 months ago

“Flowers PAID for but NEVER delivered. MONEY UTTERLY WASTED !!! Must have gone to someone unknown. TOTALLY UNSATISFACTORY These were supposed to be delivered after a death of husband and post funeral as a help towards recovery !!! NEVER AGAIN SHALL I USE BUNCHES.”

Helpful Report

Posted 6 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 months ago

“The flowers did not arrive on the specified day and were only despatched on the specified day of delivery, despite ordering them well in advance. No notification that they would be late, and no real apology when it was queried.”

Helpful Report

Posted 6 months ago

We are sorry to hear that your gift did not arrive on your chosen date. We can see that you opted for our Royal mail tracked delivery; this service comes with a 93% chance of the gift arriving on the date selected, however, this is not a guaranteed. We can confirm the flowers arrived within our given timeframes. Please accept our sincere apologies for any disappointment this matter may have caused.

Posted 6 months ago

“Bunches as florists excellant. where they fall down is using royal mail to deliver. I have used bunches for years but the last three tlmes the delivery has consisted of the flowers being dumped on the front door of the recipient, photo taken with the recipient who works from home and tracking maintaining they had been delivered, no knock on the door, just dumped and left. One time she had company who happened to look out the window and said "someones just left a parcel and walked off without knocking" The last time I tracked the delivery- the e-mail said unable to deliver today, will try tomorrow. 5 minuits later sent another e-mail saying flowers delivered showing the flowers outside left against the door. I immediately rang the recipient who informed me no one had knocked. She brought them in. Another time I did not track, assuming they were just late, I said nothing to the recipient. The next day early she went to post a letter around the corner and saw the flowers leaning against the door Flowers first rate, delivery appaling”

Helpful Report

Posted 6 months ago

“Unfortunately delivery was not what expected. However recipient eventually received them & satisfied with content”

Helpful Report

Posted 6 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews