Bunches.co.uk Reviews

4.7 Rating 202,988 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,988 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Bouquet was much smaller than in the photo. I had ordered an extra service for personal delivery, but the delivery was Not personal. The recipient was not even buzzed, just left on the stairs.”

Helpful Report

Posted 7 months ago

“Extremely disappointed with the flowers I received. Brought an XL bouquet for my mum and what arrived looked very flat and no more than a small bouquet you would get at Tesco. A handful of flowers were broken at the stems so had to go and some leaves looked cut up. Would hesitate to buy from bunches again.”

Helpful Report

Posted 7 months ago

“Very little in the box for the cost reduced by a few broken flowe heads”

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Posted 7 months ago

“Ist verspätet geliefert worden”

Helpful Report

Posted 7 months ago

“Amount of flowers delivered was massively less than as shown on sample photograph”

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Posted 7 months ago

We are very sorry that your flowers did not match your expectations. Our bouquets are photographed in full bloom to show how lovely they will look when fully opened and arranged. Many of our flowers are intentionally sent in bud form to ensure they stay protected during transit and give you the longest possible vase life. If you can please reach out to our customer support team either via phone on 01623 750 343 or pop over and email to flowers@bunches.co.uk we'd like to make this right for you.

Posted 7 months ago

“The planted trough came with all 3 plants fallen out. I had to replant them & only 2 weeks later all the flowers hve died.”

Helpful Report

Posted 7 months ago

We're sorry to hear about the issues with your plant. That must have been really disappointing, especially with the plants falling out during delivery and then not surviving. This certainly isn't the standard we aim for and really want to make this up to you. You can reach our customer support team on email at flowers@bunches.co.uk or by phone on 01623 750343. Just include your order number and we'll get this sorted for you right away.

Posted 7 months ago

“Will not be using in future. Very disappointed. Flowers looked nothing like I expected and was a very small bunch of flowers.”

Helpful Report

Posted 8 months ago

We're sorry to hear you're disappointed with your flowers. This isn't the experience we want for any of our customers. Many of our flowers arrive in bud to ensure the longest possible vase life, which means they might look different from the website photos at first. They should open up beautifully over the next few days. Could you please send over your order details, along with an image of the flowers received to our customer support team at flowers@bunches.co.uk so we can help resolve this for you properly?

Posted 7 months ago

“Delivery was 2 days late. Not sure if flowers had deteriroated by then”

Helpful Report

Posted 8 months ago

We're so sorry to hear your flowers arrived 2 days late - this isn't the service we aim to provide and I completely understand your concern about their condition. If you can share your order number with our customer support team either by phone on 01623 750 343 or by email at flowers@bunches.co.uk we'll look into exactly what happened with the delivery and make this right for you.

Posted 7 months ago

“Disappointed, the flowers didn’t match the picture. Despite paying £30 for what seemed like a decent bouquet of flowers, what arrived looked like I picked a £10 one from my corner shop. Wish I could upload a photo! Positive is that it arrived next day as stated.”

Helpful Report

Posted 8 months ago

We're so sorry to hear your flowers didn't meet your expectations, most of our flowers arrive in bud to maximise their vase life and protect them during delivery. While this means they might not look exactly like the website photos initially, they should open up beautifully over the next few days. If after that time they still don't look right don't hesitate to get in touch with our team at flowers@bunches.co.uk or call us on 01623 750343. We take great pride in our flowers and want you to be completely happy with them!

Posted 7 months ago

“Flowers not in perfect condition and smelt of Mould. Lasted only5 days, Not worth the money”

Helpful Report

Posted 8 months ago

We're so sorry to hear your flowers weren't in good condition and had a mouldy smell - this is absolutely not the experience we want for you. Our flowers should never have any mould or unpleasant odours, and they should last much longer than 5 days. Please could you email our team at flowers@bunches.co.uk or call us on 01623 750343 with your order number? We'd really like to make this right for you.

Posted 7 months ago

“Unfortunately did not receive the bouquet I asked for and the flowers were lacklustre and not very colourful. Very muted colours and not the pop of colour that I wanted for this cold, dull winter”

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Posted 8 months ago

We're so sorry to hear your bouquet wasn't what you expecting and didn't have the vibrant colours you were hoping for. This must have been really disappointing, especially when you wanted something cheerful for winter. If you can reach out to our customer support team on 01623 750 343 or send over an email with an image over to flowers@bunches.co.uk we'd be more than happy to make this right for you.

Posted 7 months ago

“Unfortunately when my sisters birthday basket arrived; it had been turned upside down in transit and most of the soil had fallen out into the bottom of the box. She did her best to salvage the plants but they were obviously not in a good state.”

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Posted 8 months ago

We're so sorry to hear about what happened with your sister's birthday basket - that must have been really disappointing for both of you. We take great care to package our plants securely, so it's concerning to hear it was damaged in transit. We'd love to make this right for you, just pop over an email to flowers@bunches.co.uk with your order number and resolve it straight away.

Posted 7 months ago

“Flowers arrived dry and were far from the generous bunch as pictured. Absolutely would not recommend.”

Helpful Report

Posted 8 months ago

We're so sorry to hear you have been disappointed, especially when sending or receiving flowers should be a joyful experience! If you could please send us a photo with your order number to us at flowers@bunches.co.uk and we'll be happy to put this right for you.

Posted 7 months ago

“Disappointed as some of the flowers were already over there best and wilting on delivery and the rest only survived 5 days”

Helpful Report

Posted 8 months ago

I'm so sorry to hear your flowers weren't looking their best on arrival and didn't last as long as they should have. This isn't the quality we aim for, and I completely understand your disappointment. All of our flowers are sent with a freshness guarantee, and we want you to be completely happy with your order. Could you please email us at flowers@bunches.co.uk or call us on 01623 750343 with your order number so we can make this right for you?

Posted 7 months ago

“Ordered flowers for my bride, picture online looked lovely actually flowers didn’t look great Very disappointed”

Helpful Report

Posted 8 months ago

We're so sorry to hear your flowers didn't look as expected - this must have been really disappointing, especially for such a special occasion. Many of our flowers are sent in bud to ensure the longest possible vase life, so they may look a bit sleepy when they first arrive. After being trimmed and placed in fresh water with the flower food provided, they should start opening up over the next 24-48 hours. However, if after 24 hours they still don't look right, please reach out to our customer support team at flowers@bunches.co.uk or call us on 01623 750343 and we'll happily resolve this for you.

Posted 7 months ago

“Although the flowers were beautiful, they did not arrive on day requested even though P+P was paid and the order placed 1 month before required. This is happening more and more even when registered delivery is placed.”

Helpful Report

Posted 8 months ago

We're so sorry your flowers didn't arrive on the requested delivery date. We completely understand how disappointing this must be, especially as you planned ahead and placed the order a month in advance. Our Royal Mail Tracked 24 delivery service aims to deliver the next day but sadly isn't guaranteed. In a small number of cases, it can take an extra day. While this is explained in our terms and on the calendar when placing your order, we know it doesn't make up for the late arrival on such a special occasion. We'd like to make this up to you - Could you please get in touch with our team at flowers@bunches.co.uk In the future, if you need guaranteed delivery on a specific date, we do offer a courier service which ensures delivery on your chosen date between 8am-7pm.

Posted 7 months ago

“I recently ordered flowers for my wife's birthday. On the good side they arrived on time. However, there were very few flowers in the bunch and they were not in a new gel box. The flowers were not as advertised. I wrote a complaint email over a week ago but haven't had a response.”

Helpful Report

Posted 8 months ago

We're so sorry to hear you were disappointed on such a special occasion and can see you have been in touch with our customer support, a team member replied to you on the day we received your email. We've forward our reply to you again if you can get back to us as soon as possible, we really want to make this right for you.

Posted 7 months ago

“Ordered a card that cost extra with my flowers that i sent to my girlfriend. Card never came so she didn’t know who they were from.”

Helpful Report

Posted 8 months ago

Thank you for your review. We are sorry to hear the card was missed. Could you please provide the correct order number in an email to us at flowers@bunches.co.uk and we can review this for you. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 8 months ago

“Flowers are lovely but considering there was an offer on they were very very expensive for what we got”

Helpful Report

Posted 8 months ago

“Disappointed I had arranged for the delivery to be made for the 9th January, when they had not arrived I contacted customer services and was told that the company policy was that delivery would be made in 48hrs, and they flowers would be delivered on the 10th. What is the point in asking for a delivery date? Surely, it should be pointed out that when selecting a delivery date select the day before you want it to arrive so that it will arrive on the actual date.”

Helpful Report

Posted 8 months ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. The Royal Mail 24 service is based on a 1-2 working day delivery with 93% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 8 months ago

Bunches.co.uk is rated 4.7 based on 202,988 reviews