“When the flowers arrived they were very squashed. One bunch of spray carnations was broken so unusable. One alstromeria head had broken off & two of the carnations were flattened on one side. Although the rest of the flowers revived after being put in water this seems inadequate. Particularly now that you charge for delivery I would have expected the flowers to arrive in a good state.”

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Posted 6 months ago

“Flowers left at 6:30pm in full heat in garden. No note though door. The recipient was a disabled lady and unable to check herself a d had to call daughter. By thus time flowers were limp and definitely not worth the money”

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Posted 6 months ago

“Arrived on date requested but letterbox flowers did not all recover well, rose badly squashed”

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Posted 6 months ago

“In fairness, have to say we have used this company in the past with no problem, but not so lucky this time. Was given Sunday as the day for delivery, the day confirmed again by a subsequent email. Then received an email Sunday to say estimated delivery Tuesday. We contacted bunches to complain, eventually flowers arrived Monday. A day late , but when we saw the photo of the 'extra large' bouquet that was delivered, we're beyond disappointed. What can I say - it looks miserable.”

Helpful Report

Posted 6 months ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 93% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 months ago

“Didn’t look like the pictures at all in my opinion delivery time was good”

Helpful Report

Posted 6 months ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 months ago

“Not great! Flowers arrived without the usual soaked cotton wool / bag wrapped around base to retain moisture. Lasted 3 days before looking like they were 2 weeks old.”

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Posted 6 months ago

“The ones that were alive were nice. They did arrive on time.”

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Posted 6 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 months ago

“I have used bunches before and never had a problem. However this time I tried to get something nice for my other half and the flowers were horrible and lasted about 3 days before we threw them away. The savings pot was perfect but I would have been better going to teSco than the money u paid for flowers that looked nothing like the website and what I paid to upgrade them from standard.”

Helpful Report

Posted 7 months ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 6 months ago

“Sadly and disappointingly flowers not good as not delivered until 5th August when ordered for the 2nd!”

Helpful Report

Posted 7 months ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your selected date. Please pop us and email so we can review this further. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 6 months ago

“Very disappointed with the quality of flowers past their best when I received them I don’t think I’ll be using Bunches again”

Helpful Report

Posted 7 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 months ago

“I was a bit disappointed with this site,I had hoped they would send me a picture of the flowers I ordered. Would have liked to see the finished product after it was put together before it was sent to the receiver. As for the 4 questions below the answer is I DONT KNOW THE ANSWERS TO THOSE QUESTIONS AS I WASN'T INFORMED OF THEM. The receiver thanked me for the flowers but I never got to see them.😡don't think I'll use this site again in the future.”

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Posted 7 months ago

“Not very satisfacory on this occasion; arrived late. You caveat this - date of arrival cannot be guaranteed unless more money is thrown at the delivery. But never a problem in the past when delivery was included in the cost. Delivery not at all satisfactory; reipient elderly and with limited mobility. Her parcel abandoned on its side at the foot of her steps and she needed to await a visitor. Just as well it was well packed, she thought.”

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Posted 7 months ago

“They look very dissapointing when they arrived , certainly nothing like the website, They did improve after a day or so but still need arranging”

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Posted 7 months ago

“I expected it too come all together in a beautiful bunch but the white ones and purple ones came seperated and was about 6 flowers altogether I was awfully dissapointed seems it was a birthday present for my partner. Won't be ordering again”

Helpful Report

Posted 7 months ago

“Would not recommend this service! Although the flowers were lovely, the delivery was such a hassle to track down!”

Helpful Report

Posted 7 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower delivery. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 7 months ago

“Bouquet worst I have sent ,couple of stems broken”

Helpful Report

Posted 7 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information and any images, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 7 months ago

“The bunch of flowers were a day late!! Missing my mother's birthday despite giving 4 days notice. Can't say the bunch of flowers looked what I paid either! Shan't be using them again.!”

Helpful Report

Posted 7 months ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 93% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 7 months ago

“Was very disappointed with my flowers they were not the best”

Helpful Report

Posted 7 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information and images, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 7 months ago

“Sadly the rose plant was very small”

Helpful Report

Posted 7 months ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent plant gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 7 months ago

“Flowers were ok but the delivery was not what I expected. Arrived a day late. Tracking the flowers was not good either. Very disappointed that they were delivered late although ordered in plenty of time for a special birthday.”

Helpful Report

Posted 7 months ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our Tracked 24 service is based on a 1-2 working day delivery with a 90% chance of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 7 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews