Bunches.co.uk Reviews

4.7 Rating 200,948 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 200,948 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5/5 for ease of ordering. 5/5 for communication from Bunches However, after viewing a photo my Daughter sent i was disappointed to hear from her that only 1 out of 6 iris ever opened. On the plus side the freesias were lovely.”

Helpful Report

Posted 4 months ago

“My order was not delivered on the day specified which, being a Saturday, meant the flowers lay in a delivery depot for an additional day and a half. This appears to have been the fault of the Post Office but nonetheless didn'y improve the quality. When they did arrived myself, and the person whom they were for, were somewhat underwhealmed. Although the bunch included what was was described on your website, I feel the photograph on the website made them look a more generous bunch than it was. To be fair the flowers did perk up after their delay so all was not lost. The star rating concerns the buch not the delivery arrangements which would have been rated as no stars.”

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Posted 4 months ago

“Mehh..the flowers arrived on the correct day. But I paid £7.50 for next day delivery, so id hope so! .And arrived during the correct time slot, so thats a positive! They looked Sort of similar to their picture. Obviously not the exact perfect bunch i thought i was ordering but thas how these companies can manipulate disabled people who can not get to a shop to chooses theit own! Marginally Better than other online florists but they wernt all that..not sure I will bother wasting my money again 😏☹️”

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Posted 4 months ago

“Delivery was fine, but the bouquet was much smaller than the description/photo led us to believe.”

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Posted 4 months ago

“Unfortunately did only last for 4 days before 4 heads fell off. But they were delivered on time.”

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Posted 4 months ago

“Nice flowers and great packaging so they don't get squashed but barely lasted a week :(”

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Posted 4 months ago

“Tulips were rather unruly but the flowers opened nicely”

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Posted 4 months ago

“I felt that the flowers weren’t exactly what was shown in the picture but overall the flowers were nice and fresh..”

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Posted 4 months ago

“Found to be not as good as other deliveries we’ve purchased. Eg freddies Fewer stems”

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Posted 4 months ago

“Disappointed”

Helpful Report

Posted 4 months ago

We're really sorry to hear you're disappointed this time. We take great pride in our bouquets and want every customer to be delighted with their order. - You can reach our customer support team by emailing flowers@bunches.co.uk or calling 01623 750343 and we can ensure this is put right for you.

Posted 4 months ago

“I didn’t feel there was many flowers for what was paid for when my friend sent the pictures however will be careful on that front next time”

Helpful Report

Posted 4 months ago

We're sorry to hear you're disappointed with your flowers. This isn't the experience we want for any of our customers. Many of our flowers arrive in bud to ensure the longest possible vase life, which means they might look different from the website photos at first. They should open up beautifully over the next few days. Could you please send over your order details, along with an image of the flowers received to our customer support team at flowers@bunches.co.uk so we can help resolve this for you?

Posted 4 months ago

“I was for the first time very disappointed with the look of the carnations I had ordered for my daughters birthday in the beginning of Feb. Normally I am very happy pecoally paying in Rands.”

Helpful Report

Posted 4 months ago

We are very sorry to hear that you were disappointed with your carnations. We understand how important it is for birthday flowers to look their absolute best, especially for your daughter's special day. Many of our flowers, including carnations, arrive in bud to protect them during transit and ensure the longest possible vase life. If after 24 hours they still don't look right, please do get in touch with our customer support team. You can reach us via the below: Phone: 01623 750343 Email: flowers@bunches.co.uk Live chat on our website

Posted 4 months ago

“Although the flowers were just ok, the bunch I ordered was not value for money and were very small. I was disappointed”

Helpful Report

Posted 4 months ago

We are so sorry to hear that you were disappointed with your flowers. We want every customer to be delighted with their bouquet, so we're concerned to hear they didn't meet your expectations in terms of size and value. You can reach our Customer Support team on 01623 750343 or email flowers@bunches.co.uk with your order details and some photos if possible, and we'll be happy to resolve this.

Posted 4 months ago

“Flowers arrived in the evening of the birthday. They should have arrived the day before. Very disappointed.”

Helpful Report

Posted 4 months ago

We are very sorry that your flowers arrived late in the day for such a special occasion. While Royal Mail Tracked 24 aims to deliver the next day, sadly it's not actually a guaranteed service. In a small number of cases, deliveries can take an extra day to arrive. We understand how disappointing this must be, especially for a birthday. Please contact our Customer Support team on flowers@bunches.co.uk or call us on 01623 750343 so we can look into this for you and make things right. For future time-sensitive deliveries, we do offer a guaranteed courier service which ensures delivery on your chosen date between 8am and 7pm.

Posted 4 months ago

“I received a picture of the tulips after delivery and I was a little disappointed that they didm’t resemble the image was expecting.”

Helpful Report

Posted 4 months ago

We are so sorry to hear you're disappointed with your flowers - this certainly isn't the experience we want for any of our customers. While we do send many of our flowers in bud to ensure the longest possible vase life, you should still receive the correct number of stems as shown in the product description. We really want to resolve this for you - please get in touch with us at flowers@bunches.co.uk or call 01623 750343 and our team will be happy to help.

Posted 4 months ago

“I sent flowers to a friend as a surprise for her birthday. Royal Mail tried to deliver at 5pm and as my friend didnt answer the door took the flowers away but aparantly left no calling card. I telephoned her later that day and had to tell her about the surprise which she had not received. I then had to email her the tracking details so she could get Royal Mail to deliver again the next day and leave in a suitable place as they could not give her a time of delivery. She was pleased with the flowers but the whole delivery experience was less than perfect and rather ruined the surprise!”

Helpful Report

Posted 4 months ago

We are so sorry that the delivery experience wasn't as smooth as it should have been and that the surprise was spoiled for your friend. While we do ask Royal Mail to leave flowers in a safe place or post them where possible, sometimes they are unable to do this and should leave a calling card. It's disappointing that this didn't happen in this case. We understand how frustrating this must have been, especially as it was meant to be a lovely birthday surprise. Royal Mail should automatically attempt to redeliver the next working day without needing to be prompted through the tracking - we're sorry this didn't happen as it should have. Whilst we're pleased to hear that your friend enjoyed the flowers when she finally received them, we would like to make it up to you. Just contact our team via email at flowers@bunches.co.uk with your order number :)

Posted 4 months ago

“Unfortunately although the letterbox flowers I sent were delivered according to the tracker app, they must have been stolen as they weren't received by recipient. I won't be sending anymore.”

Helpful Report

Posted 4 months ago

“Not like the photo, a few of the stems were bruised / bent. I bought another bouquet of flowers to supplement this existing bouquet, and went for the 19 stems. Will not be using bunches again.”

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Posted 4 months ago

“was most disappointed in my purchase being sent to my friend for her 80th birthday .when i saw them there was not the amount of stems ordered and the boquet was looking half died . this is the first time i have had to complain”

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Posted 5 months ago

“I have always used Cornish Blooms and have had good service. But I was disappointed that the flowers i ordered didn’t reach the birthday girl on the date requested. It was one of the available dates so please don’t offer a date if you can’t come up with the goods. A weak excuse from Bunches.com!!”

Helpful Report

Posted 5 months ago

Bunches.co.uk is rated 4.7 based on 200,948 reviews