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Bunches.co.uk Reviews

4.7 Rating 202,083 Reviews
92 %
of reviewers recommend Bunches.co.uk
Company Reviews Product Reviews
1
 Metrics Info
4.7
Based on 202,083 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Bunches.co.uk Reviews

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Steven Corbett
Verified Bunches Customer
“Awful went in bin got nicer flowers from Asda for £1.50”
Helpful Report
Posted 8 years ago
Thank you for your review, I am very sorry to hear that you have been disappointed with the flowers that you have received. Please could you give us a call on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you.
Posted 8 years ago
Karen Oliver
Verified Bunches Customer
“Could of got nicer flowers from Tesco would not recommend”
Helpful Report
Posted 8 years ago
Thank you for your review, I am very sorry to hear that you have been disappointed with the flowers that you have received. Please could you give us a call on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you.
Posted 8 years ago
Sharon Craig
Verified Bunches Customer
“Flowers looked nothing like the picture. A very small bunch. I emailed a photo and no reply. Totally disappointed. Will not use again”
Helpful Report
Posted 8 years ago
Thank you for your feedback. I am very sorry to hear that you have been disappointed with the flowers that you have received. Please could you give us a call on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you.
Posted 8 years ago
Anonymous
Verified Bunches Customer
“flowers arrived in time .But very expensive for the amount of flowers .very disappointed .Nothing like the the flowers adverised”
Helpful Report
Posted 8 years ago
Thank you for your review, I am very sorry to hear that you have been disappointed with the flowers that you have received. Please could you give us a call on 0800 626 249 or email us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you.
Posted 8 years ago
Jessica Mcalister
Verified Bunches Customer
“Flowers arrived in individual bunches instead of the arrangement shown on the website. Very unprofessional. When contacting customer services they emailed me with the dictionary explanation of what a bouquet is!!! No good if you want a lovely arrangement for a birthday. Should have just gone to tacos and done it myself!!”
Helpful Report
Posted 8 years ago
Thank you for your feedback Jessica, We really appreciate you contacting us as we are always looking at ways to improve our service and customer feedback is a very important part of this. Please accept our sincere apologies on this occasion and thank you for getting in touch.
Posted 8 years ago
Francesca
Unverified Reviewer
“I made the order Wednesday for Friday, they confirm it to me, today it's Friday and the flowers didn't arrived at my friend's house. So so so grumpy :-(”
Helpful Report
Posted 8 years ago
Thank you for your feedback Francesca I am very sorry to hear that your order has not arrived. Would it be possible to get back to us with your order number so that we are able to look into this further for you. You can get in touch at flowers@bunches.co.uk or call one of our team on 0800 626 249 between 8.30am-6pm. Thank you.
Posted 8 years ago
Stephen
Verified Reviewer
“Delivered a day to early”
Helpful Report
Posted 8 years ago
Thank you for your review Stephen. We are very sorry to hear to hear this and for any disappointment that this has caused. I have taken a look into your order and can see that you selected to use our free delivery service. As we are a flowers by post company our free delivery service with the Royal Mail. As advertised this can take place between a 1-2 day period however at the time your gift is dispatched we are unaware of which day between the two that it will arrive on. There are those times where customers do not want to take the chance of their gift not arriving on their desired date which is to why we also offer an guaranteed day delivery service for additional charge. If you would like to discuss this further please could you contact our Customer Support team on either 0800 626 249 or at flowers@bunches.co.uk Thank you.
Posted 8 years ago
Anonymous
Verified Bunches Customer
“I ordered flowers on Friday 12th May for my mums birthday on the 13th. I was very disappointed that they didn't arrive until today the 16th. Unacceptable”
Helpful Report
Posted 8 years ago
Thank you for your review . We are very sorry to hear to hear this and for any disappointment that this issue has caused. Please could you contact our Customer Support team on either 0800 626 249 or at flowers@bunches.co.uk as we will be happy to look into this further. Thank you
Posted 8 years ago
JIM
Unverified Reviewer
“No comms re flower delivery which I would expect, the initial query to the whereabouts of flowers came from my side. Flowers not tracked, ludicrous, service needs reviewing.”
Helpful Report
Posted 8 years ago
Thank you for your review Jim. We are very sorry to hear to hear this and for any disappointment that this has caused. As we are a flowers by post company our free delivery service with the Royal Mail. As advertised this can take place between a 1-2 day period however at the time your gift is dispatched we are unaware of which day between the two that it will arrive on. There are those times where customers do not want to take the chance of their gift not arriving on their desired date which is to why we also offer an guaranteed day delivery service for additional charge. If you would like to discuss this further please could you contact our Customer Support team on either 0800 626 249 or at flowers@bunches.co.uk Thank you.
Posted 8 years ago
Dave Hindmarsh
Verified Bunches Customer
“No response to my issues from the company... more so a courier issue, DPD thought it'd be a good idea to leave a bunch of flowers on the roadside and my recipient didn't get what I paid for because they were stolen! The gesture AND money was wasted and Bunches didn't respond to my email. Disappointing.”
Helpful Report
Posted 8 years ago
Thank you for your review Dave. We are very sorry to hear to hear this and for any disappointment that this has caused. I have spoken to our Customer Support team and unfortunately it does appear that we have not yet received your email as mentioned and this would be the reason to why you have not heard from us. Please could you contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk as we will be happy to look into this further.
Posted 8 years ago
Elaine
Verified Reviewer
“I selected Friday 12th May as delivery day because it was my daughter's first wedding anniversary but I'm so very disappointed to say that the surprise package has only just been delivered on Monday 15th May. If an agreement is made to deliver on a particular day then that should be upheld. The flowers weren't even in a water supply and they were held at a DPD depot over the weekend. Shambles.”
Helpful Report
Posted 8 years ago
Thank you for your feedback Elaine, We are very sorry to hear of this and for any disappointment caused. As you have mentioned I can see from our records that you have been in contact with our Customer Support team and that this matter has now been both looked into and rectified. Thank you
Posted 8 years ago
Vivienne Liu
Verified Bunches Customer
“False advertisement , the picture on the website and what actually was received looks completely different . Really disappointed and will never buy from here again”
Helpful Report
Posted 8 years ago
Thank you for your review Vivienne. We are very sorry to hear to hear this and for any disappointment that this has caused. Please could you contact our Customer Support team on either 0800 626 249 or at flowers@bunches.co.uk as we will be happy to look into this further. Thank you
Posted 8 years ago
Anjie Carless
Verified Bunches Customer
“My friend posted the photo of the flowers I sent her and I was embarrassed by what I saw. A very small tatty bunch of flowers that looked nothing like your picture. I've used you for years & im just wondering g if all the flowers were like this”
Helpful Report
Posted 8 years ago
Thank you for your review. We are very sorry to hear to hear this and for any disappointment that this has caused. Please could you contact our Customer Support team on either 0800 626 249 or at flowers@bunches.co.uk as we will be happy to look into this further. Thank you
Posted 8 years ago
Becky
Verified Reviewer
“I admit I had input the wrong address but I found out that the flowers were not delivered to a person, they were dumped in a green recycling bin and left there. When I chased this up with the company they said there was nothing they can do. I will not be using this company again. Poor delivery service and poor customer relations!!!”
Helpful Report
Posted 8 years ago
Thank you for your review Becky. We are very sorry to hear to hear this and for any disappointment that this has caused. Please could you contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk as we will be happy to look into this further. Thank you
Posted 8 years ago
Jill Nilsen
Verified Bunches Customer
“Ordered a Cheese Lovers Hamper for my Mum on Mothers Day and from 6 things in the hamper, 3 were wrong! Two of the same cheeses, plain water crackers not ale crackers and Elderflower drink not Apple press. Sent two emails to flowers@bunches.co.uk and not even had an acknowledgement, disgraceful all round. Will not use in the future nor recommend.”
Helpful Report
Posted 8 years ago
Thank you for your review Jill. We are very sorry to hear to hear this and for any disappointment that this has caused. I do apologise but It does appear that we have never received any of your emails as mentioned. Please could you contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk as we will be happy to look into this further. Thank you
Posted 8 years ago
Anonymous
Unverified Reviewer
“I received the flowers although they were in a nice box, inside the flowers looked like the £3 flowers you buy from a supermarket. Which is quite disappointing 😬🙄”
Helpful Report
Posted 8 years ago
Thank you for your review. We are very sorry to hear to hear this and for any disappointment that this has caused. Please could you contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk as we will be happy to look into this further. Thank you
Posted 8 years ago
S. Marriott
Verified Reviewer
“Had not used this company before. I ordered the Mystic Pink Bouquet for a friend's 90th Birthday. On delivery her Son said the box container was good but the flowers were disappointing, just a few carnations and a spray of gypsophilia. He felt obliged to supplement these with additional flowers and ribbon before passing them on to his Mother. Very disappointed as I thought the picture on the website looked a very nice arrangement.”
Helpful Report
Posted 8 years ago
Thank you for your review. We are very sorry to hear to hear this and for any disappointment that this has caused. Please could you contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk as we will be happy to look into this further. Thank you
Posted 8 years ago
Florian Cretu
Verified Bunches Customer
“Pour quality,worst ever seen. Dont worth the money at all.”
Helpful Report
Posted 8 years ago
Thank you for your review. We are very sorry to hear to hear this and for any disappointment that this has caused. Please could you contact our Customer Support team again on either 0800 626 249 or at flowers@bunches.co.uk as we will be happy to look into this further. Thank you
Posted 8 years ago
Anonymous
Verified Reviewer
“I sent a balloon in a box with cake and chocolates to a friend and the box was left in a "wheelie bin" and balloon was burst when my friend opened box. Will not be using Bunches again as this is unacceptable and it isn't the first time this has happened.”
Helpful Report
Posted 8 years ago
Thank you for your review. We are very sorry to hear this and for any disappointment that this has caused. I can see from our records that you have been in contact with our Customer Support team and that this issue has been looked into further and that this has now been rectified. Thank you
Posted 8 years ago
Anonymous
Verified Reviewer
“Had a delivery this morning. Worst flowers i had ever received. All squashed in a box and half of the flowers heads had come off. Definitely not worth the money”
Helpful Report
Posted 8 years ago
Thank you for your review. We are very sorry to hear to hear this and for any disappointment that this has caused. Please could you contact our Customer Support team on either 0800 626 249 or at flowers@bunches.co.uk as we will be happy to look into this further. Thank you
Posted 8 years ago
Bunches.co.uk is rated 4.7 based on 202,083 reviews
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