“I wasn't too impressed this time. May need to spend more next time for a fuller bunch.”

Posted 5 years ago

“First time using, flowers were several day’s late for anniversary- missed it by 3 days unfortunately. Quite a small bunch and certainly not of same standard as other retailers I have used. Hard to beat bloom & wild.”

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Posted 5 years ago

“Delivery 3 days late , website did say could be 1 to 2 days delay not sure why as I sent something one day and delivered the next on time. Soilt the experience and meaning behind sending the flowers”

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Posted 5 years ago

“i have always used Bunches and have always found them to deliver first class flowers however on this occasion some of the rose blooms looked bruised in the photo my daughter sent me. Also they didn't last as long as normal which again was disappointing. They did however arrive on time for her birthday as I ordered them in plenty of time.”

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Posted 5 years ago

“Flowers arrived on due date but not sure they were as fresh as ones received in previous orders and did not therefore last as long.”

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Posted 5 years ago

“They were very pretty, my daughter was happy. I didnt think they were that brilliant .sorry. 😶”

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Posted 5 years ago

“Recipient appreciated flowers (carnations) but I understand they were fully out and not in bud as stated. Probably was the result of being in post. I understand they freshened up once they were put in water but don't know if they will last 14 days.”

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Posted 5 years ago

Thank you for your review. We are sorry you have been a little unhappy with your flower gift. We do offer a 14 days freshness guaranteed on our carnations, therefore if they do not fare, do not hesitate to contact us on flowers@bunches.co.uk. Kind Regards - Bunches

Posted 5 years ago

“As usual I used Bunches for a flower gift for my aging sister. She was pleased with the delivery but said that some of the flowers were droopy. Although she put them in water immediately,some did not survive, disappointed as it was her 82ndbirthday. She is shielding because of underlying conditions. In future, I will go for plants.”

Helpful Report

Posted 5 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 5 years ago

“Disappointing when delivered, picture of the bouquet was misleading when compared to what you get. Much better value and quality from a supermarket.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“Arrived on due date Flowers were nice if a little few for the price Fresh and smelled good”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were a little disappointed with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“We felt somewhat disappointed with the quantity although the quality was good. Sorry but not sure it was value for money !”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were a little disappointed with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 5 years ago

“The service was good and delivery service was prompt. The flowers on the other hand were a bit disappointing! There were some that were already going brown and they didn’t last very long. For the price I would have got better at Tesco!”

Helpful Report

Posted 5 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 5 years ago

“We ordered three floral bouquets in July from Bunches. One was for our friends wedding anniversary, one was to welcome home our son and daughter in law who have returned from living abroad and the third was for our son's mother in law's birthday. The latter two are living at the same address. The first two were delivered on time and were beautiful, we were delighted and so were they. The final gift, which was flowers with a small birthday cake has STILL NOT ARRIVED. It should have been delivered on 8th July. We are embarrassed and disappointed to say the least that it looked like we did nothing to celebrate our inlaws birthday. At the time of writing this matter hasn't been resolved as Bunches are still looking into what has happened.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear of your disappointment regarding this . We have taken a look into this and can see that you have been in contact with our Customer Support Team who have looked into this further and that this has now been rectified. Kind Regards - Bunches

Posted 5 years ago

“Ordered the hand tied Picasso as an anniversary gift. Quality of flowers wasn't great, not nearly as bright and stunning as the photo suggested. Plus a number of the buds didn't flower. Ordered an accompanying mini bottle of raspberry gin but not a good flavour. All in all a bit disappointed really.”

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Posted 5 years ago

“I received a rose from bunches as a gift. A voucher was enclosed and I used it to send flowers to a family member. I hope the flowers I sent last longer than my rose!”

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Posted 5 years ago

“Flowers ordered for delivery on a Saturday were not received until Monday. Selecting a delivery date was a waste of time.”

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Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Service quick efficent dissapointed that not as many stems flowers as shown in picture they fitted in drinking mug - dissapointed as not cheap =wouldnt have bought if known =”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 5 years ago

“I have used Bunches a few times and always been very pleased with the service. Unfortunately the last time i used them to send flowers to a friend for her 70th birthday the flowers arrived 2 days after the event. Although I realise this was due to the current situation, we were disappointed that it didn't make her special birthday a bit more special.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is usually based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. However we have provided a link on our home page that advises the delivery may take an extra day due to the pressure Royal Mail are experiencing at present. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 5 years ago

“Booked flowers to go to an elderly relative in a nursing home, during the COVID19 lockdown. Having booked 3 weeks in advance, I had assumed we would get some sort of confirmation that our order had been processed ie dispatched (by Royal Mail I believe). We heard nothing so we were left wondering whether the flowers had actually been sent. We ended up having to contact the nursing home to check. They had been delivered - but I would have preferred some automatic confirmation of dispatch from Bunches - especially given we had arranged the order several weeks in advance.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry you have been disappointed with the delivery of your gift. We offer a free delivery service to help keep the costs down for our customers and we do explain this service is not traceable. We do offer a courier service for customers who wish to track their gift, this come with an additional charge. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 5 years ago

“I have always sent flowers to people so I have not seen the flowers. In June I ordered flowers for my daughter’s birthday she was shelding with me and the flowers were of poor quality. The positive outcome was the the flowers were replaced with better quality flowers When I complained.”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear of your disappointment regarding this . We have taken a look into this and can see that you have been in contact with our Customer Support Team who have looked into this further and that this has now been rectified. Kind Regards - Bunches

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews