“I bought flowers for my mum and when they arrived they had not been wrapped in wadding and were in desperate need of water. On closer inspection some of the stems had been dead headed to hide the poor quality of them, and these lasted only 2 days. She complained but instead of delivering a new bunch they just sent the variety of flower that had died. These were also a single not double variety as ordered. The initial flowers then lasted 8 days with the replacement variety lasting only another day (so they again didn't last a week). I decided to take a chance on bunches after reading reviews, because flying flowers' bouquets were only lasting 2 weeks. I can only guess there are a lot of fake reviews out there. I ordered from e-florist (which has mediocre reviews) several times for half the price of bunches and the flowers lasted over a fortnight. I wouldn't waste my money on bunches again.”

Helpful Report

Posted 6 years ago

Thank you for your feedback relating to an order you placed with us in March, We are sorry to hear you were disappointed with your the arrangement, and we will ensure your feedback in passed on. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 6 years ago

“Terrible flowers. All more a less dead and squashed. I'd be better picking weeds out of my garden. Aweful quality.”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 6 years ago

“Sweet Summer Roses were sent as a gift to me but the florists's foam was totally dried out and crumbling and trying to prise the flowers from the box I cut my hand on an unexpected metal frame holding the flowers together - very dangerous and I received a very painful cut on my hand! Sweet William was wilting on 2nd day and because of metal 'cage' unable to remove dead flowers to whole arrangement consigned to bin after 48 hours! Very disappointing and embarrassing for sender. I have spoken with the company and hope that they will refund the sender in light of the problems.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear of the problems you have experienced with your gift I can see that you have been in contact with our customer support team to discuss this in further details. Please accept our sincere apologies for your disappointment. Kind Regards- Bunches

Posted 6 years ago

“I have been using bunches for a number of years and only ever had one bad Experience previously. I ordered some flowers for my Mother's 80th birthday for delivery on 28th June , when they arrived the box was damaged, I was disappointed to find that the flowers only lasted 5 days some of them died before 5 days!”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. We will be in touch with you very soon to discuss this further with you. Kind Regards Bunches

Posted 6 years ago

“I’ve bought a lot of flowers from Bunches, but sorry to say I wasn’t very impressed with my last order! They were a present for my Mum and when I called on the day they were delivered I wasn’t happy as they were all open! This is the first time this had happened, so wasn’t happy☹️”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your flower gift. We try to send our flowers out in bud as much as possible, however this is a nature product is is hard for us to predict how they will behave. We do offer a 7 day freshness guarantee with all of our arrangements, therefore if the flowers do not fare well please do get back in touch with us. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 6 years ago

“had flowers on two occasions from bunches.co.uk on both occasions there were unidentifiable branches cut from bushes which were deseased, and also some 'exotic' flowers with thick branches and thorns. By lifting them out of a vase my fingers bled from these thorns. I hope they are not poisonous!”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“I have received my order today for my 25th anniversary balloon that was not even blow up even though it said on the box ballon filled with gas very disappointed with the service, I will not be recommended you to friends and family”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your recent gift item. Please do feel free to contact us on our customer support line on 01623 750343 or via email on flowers@bunches.co.uk and a member of our team will be happy to discuss this order with you. Please accept our sincerest apologies for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“Got flowers sent and within a few days were looking tired and limp, even though the water had been topped up! Had flowers delivered before and not had a problem. Bit disappointed as it was for my 50th birthday. Sorry 😯”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent gift item. Please do feel free to contact us on our customer support line on 01623 750343 or via email on flowers@bunches.co.uk and a member of our team will be happy to discuss this order with you. Please accept our sincerest apologies for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“I was really unhappy I brought these for my mother in law and when I went to see her I was shocked there was nothing to them at all I have payed half the price for better flowers than that”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“Recipients were not impressed”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear the recipient's have been disappointed with your recent gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Usually good but this order was poor withe the small lavender tree pot bound with moss and weeds”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our plants to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 6 years ago

“My flowered were dead within a day. Will never use again!! Paid £20 for nothing.”

Helpful Report

Posted 6 years ago

“I have order from you many times but I must say I was very disappointed with the flowers that my Daughter in law received on her 40th birthday and couldn't believe the small amount that was in the bunch. I shall think twice before ordering from you again in the future.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. If any stems were missing from the arrangement please do get in touch with us. Our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“Flowers were all brown around the edges. They looked in a awful state. The box was all dented. I won’t be using them again”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. We will be in touch with you very soon to discuss this further with you. Kind Regards - Bunches

Posted 6 years ago

“Never known such disgraceful service in my life. The flowers came via post with NO water in the package. That was at least two days without water. One bunch survived, the other was completely withered. What a waste of money. I shall never use the site again.”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 6 years ago

“Hi there, I’m really disappointed to write a review in the recent delivery of flowers on mother’s day to staines UK. The flowers were old not fresh at all and the recieval person was not happy to recieve old flowers;(”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our flowers to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would like to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 6 years ago

“Very disappointed with flowers they were nothing like they looked like in the pictures and when I ordered a balloon it was the size of a £1 coin which was ironic as they sell them in the £1 shop, would always buy local in future cheaper, better quality and support local businesses Bunches 1/10 awful”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. the mini-loon that was chosen to accompany your order, is a small balloon and designed to be displayed in the same vase, a description of the balloon size is shown online. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“I ordered a bunch for a friend living miles away from myself. I’m in Devon, she’s in London. I had sent her images of lillies for weeks before I ordered the bouquet. I ordered a bouquet online that was heavy with lillies .. however it arrived just as a bunch of carnations. Nothing dazzling in the slightest. Really disappointed and won’t be recommending or ordering ever again.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. We will be in touch with you very soon to discuss this further. Kind Regards- Bunches

Posted 6 years ago

“Were wiltered and tired looking when arrived. Expensive but not value for money complained and they didn’t give a monkeys Won’t use again”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. After reviewing the order we can see that our customer support team offer a solution, however we are still awaiting a further response from you. We have forwarded you our last email for your reference. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 6 years ago

“Really really disappointed. The gift was embarrassing when it arrived at our office. A tiny limp bunch of what looked like cheap supermarket flowers, accompanied by the worlds smallest balloon and I’m not sure I even saw a cake??! I’ve marked it as damaged as I’ve been meaning to contact you due to the terrible quality.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews