“normally you have been very good in the pass but the latest flowers were delivered on time but were looking very poor and dying not happy !”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care with our blooms to make sure they arrive in the best quality possible, so we are sorry that you have been let down on this occasion. We would like to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 6 years ago

“Extremely disappointing. I ordered flowers for a friend who was ill, but they were never delivered. Bunches offered either a refund or resend, so I asked for the flowers to be redelivered, but the flowers were only received two days later than promised as the courier kept failing to deliver. This meant that my friend did not receive fresh flowers. In the end, the flowers arrived more than two weeks later than originally intended. What was intended as a nice surprise for a friend turned into a stressful experience. This service was unacceptable and I will not be using Bunches again in future.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry you have been disappointed with your recent delivery. When a replacement was arranged, the courier service attempted delivery on several occasions, unfortunately, the recipient wasn't available to accept delivery. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards -Bunches

Posted 6 years ago

“The flowers delivered to Heather Penn were pushed through the letter box and most of the flowers were damaged. Not exactly the Easter gift I had expected my daughter to receive”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with the delivery aspect of your order. A member of our team will be in touch shorty with you to discuss this further with you. Please accept our apologies for the disappointment that has been caused on this occasion. Kind Regards - Bunches

Posted 6 years ago

“It was definitely not the XL bunch that I ordered and despite paying for courier delivery it came by Royal Mail. Very disappointing! Won’t use again!”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your gift. Royal mail Special Delivery Services is a courier service provide by Royal Mail which offers a guarantee delivery. If you would like to pop an email over to us regarding the size of your bouquet, we can then look into this further for you. kind Regards - Bunches

Posted 6 years ago

“Awful, because I didn't put the exact right post code they didn't deliver, I'd have thought that when they use DPD that this delivery company would have satnav in their cabs and would have looked it up as the address was absolutely correct. I would never use these again, I paid £30 and just lost it they wouldn't even consider reimbursement and also would not send any more flowers to my daughter and it was her birthday, I was disgusted!”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear that you provided incorrect information that lead to a failed delivery. We do rely on the information to be correct as most delivery companies sort via the postal code, therefore the item would have been sent to the wrong depot. We do explain in our terms and conditions that we cannot be held responsible for failed deliveries when incorrect information has been provided. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 6 years ago

“Postman knew I was sending flowers and instead of leaving with s neighbour took back to the office. By the time my friend could pick up the flowers were dead.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“As the flowers were delivered 4 days after they were ordered they were rather shrivelled. Can I suggest you have a better delivery system as my Grandaughter was out at work & Postman did not leave it with a neighbour or perhaps near a refuse bin. I am really disappointed & have wasted £23.38”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249 with some further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Very disappointed...Mothers Day Gift Flowers ordered were nothing like the poor display that were delivered....Will Never order from this company again....😠😠😠😠”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Average flowers could have have just walk into to a spar and got same kind of flowers for a tenner”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 6 years ago

“My daughters flowers arrived damaged so very promptly you kindly sent some more. But very disappointing. At the same time she had sent me some from another seller which didn’t cost as much and they are superb. Yours were not up to the standard I expect from online flowers. We will not be using you again.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“I ordered a pink and blue wonder orchid for £29.99. I received a pink orchid bent around a cane in a bad shape in a cracked pot. I was offered £5 off. After a strongly worded email I was given a full refund....which they got wrong refunding in total £27.99 but I couldn't be bothered to chase £2. The day after my sister found the orchid I wanted for £12 in Tesco.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. Due to a poor batch of orchids an alternative was sent which we are sorry wasn't to your liking. We can see however that you have been given a refund with our apologies. Kind Regards- Bunches

Posted 6 years ago

“I placed an order on Weds 3rd April to be delivered on Thurs 4th, I called on Fri 5th as the order hadn't been received, I was advised that it had been dispatched and that it would be delivered before 6pm on that day. I called again on Monday 8th as the order was never received, I was offered that a replacement could be sent on that day but as you are aware it was a birthday gift as I purchased, flowers a birthday balloon, birthday card and birthday cake, my aunt's birthday was on Thursday the 4th, I said it was too late and now pointless, my aunt contacted me yesterday Wednesday 10th to say she had received the flowers! Not impressed.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive as expected. As a flowers by post company we do rely on Royal Mail to ensure our gifts arrive on time, unfortunately on this occasion they let us down. We can see that you have been in contact with us and a full refund has been given. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 6 years ago

“Flowers delivered without water and were very wilted”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“I was not impressed with my purchase at all. The flowers were all droopy, with no life In them. They were a gift for my mum, how embarrassing when she said me a picture of what she had recieved. They were nothing like the ones I picked. I have been back and forth with this company trying to get a refund. Am still awaiting.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. This is extremely disappointing for Bunches as we do try to make very order perfect. After looking into your order, we can see that you have been fully refunded with our apologies. Please allow 3-5 working days from when you contacted us for this to be credited into your account. Please do accept our sincerest apologies for the disappointment caused on this occasion. Kind Regards - Bunches

Posted 6 years ago

“Ordered flowers for mothering Sunday .. most of flowers died.. had to email as butterfly picks ordered not sent with flowers.. most disappointed and then told flowers only guaranteed to last 7 days.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your recent flower gift. This is extremely disappointing as we do try to make every order perfect. After looking into your order, we can see that additional extras that were purchased have been arranged to be delivered to the recipient with our apologies. Please do accept our apologies once again for the disappointment that has been caused. Kind Regards – Bunches

Posted 6 years ago

“My online order for Mother's Day managed to garble the address and the flowers turned up at my home and not my mother's. Last time they did not turn up at all. Never using this vendor again.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your experience at Bunches. When an order is placed online we rely on the information provided to be correct, therefore the gift was sent out with the address supplied. We do send a confirmation email after the order is placed which allows the customer to ensure all the details are correct Therefore, if any amendments need to be made this can be done before the order is dispatched. We do understand that mistakes can happen, however we cannot be held responsible for items that are not delivered or delayed due to incorrect details being provided. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“The local garage is better value. Cheap flowers in cheap wrapping. Certainly not worth the money”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for getting in touch with us. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us via email on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to discuss this order with you. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“I wouldn’t use this service again. My order was never delivered. However, after getting in touch with customer services and a few emails back and forth they did eventually agree to a full refund.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with the delivery of your gift item. As a flowers by post company, we do dispatch our gifts in good faith with the Royal Mail and the nationwide couriers and they have unfortunately let us down on this occasion. After looking into your order, we can see that you have been in touch with us and a full refund has been arranged with our apologies. Please do allow 3-5 working days from the day you contacted us for this to occur in your bank account. Please accept our sincerest apologies again for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“Disnt arrive until at 10pm. I paid for a large, I dread to think what a regular is if the large received is anything to go by. I did get 10.00 refund but wont be using this company again, especially as I had paid for the delivery for mothers day. Avoid”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with the delivery of your gift item. As a flowers by post company, we do dispatch our gifts in good faith with the Royal Mail and the nationwide couriers and they have unfortunately let us down on this occasion. After looking into your order, we can see that you have been in contact with our Customer Support team and they have arranged for a partial refund to be credited to your account due to the late delivery of your gift. Please do allow 3-5 working days from when contacted us for this to occur in your account. Furthermore, our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us via email on flowers@bunches.co.uk or via email on flowers@bunches.co.uk and a member of our team will be happy to discuss this order with you. Please accept our sincerest apologies for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“Not happy at all. I don’t want to talk about quality of flowers. The flowers were delivered one day after the birthday. This is not understandable. I ordered the flowers from Canada but never knew they will not be delivered on time. Never going to use BUNCHES again”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your order. Please do contact us on flowers@bunches.co.uk or via our customer support line on 01623 750343 and a member of our team will be happy to discuss this order with you. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews