Bunches.co.uk Reviews

4.7 Rating 202,300 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,300 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If i could show you what i got you would be appalled nothing like what i ordered got better ones for my daughter from asda”

Helpful Report

Posted 9 years ago

Thank you for your feedback Pauline. I'm really sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team on 0800 626 249 (open until 12.30pm today and from 8.30am on Monday) and we will happily look into this further for you.

Posted 9 years ago

“I will never use Bunches.co.uk again. I was very impressed by the pictures on this website and decided to order the butterflies bunch for my mum for mothers day. The picture was so pretty and colourful and looked quite big. Even had plastic butterflies which she could save after the flowers had gone. They came the day before I asked for them to be delivered so was lucky my mum was in to get them. When I visited my mum on Mother's Day I couldn't wait to see them. I have never been so disappointed with flowers from anywhere else in my whole life. I thought they looked perthetic compared to the pictures on the website, a very small small, nowhere near the size of the picture.”

Helpful Report

Posted 9 years ago

Thank you for your comments Mandy. I am really sorry to hear about your disappointment with the flowers you ordered. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“The roses was dead when the flowers arrived and the lillies didt even open”

Helpful Report

Posted 9 years ago

Thank you for your comments Jack. I am sorry to hear that you are disappointed with the flowers you ordered. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“I paid extra for the flowers to be delivered on Mothers day Sunday between 8:00 and 12:00 - they arrived at 14;30 - I believe I should have a refund or will not be using your services again. 07970 719466”

Helpful Report

Posted 9 years ago

Thank you for your feedback Richard. I'm sorry to hear about the delayed delivery of the flowers you ordered. Please do contact our Customer Support Team on 0800 626 249 at your convenience and we will happily look into this for you. We are open Monday to Friday 08.30 - 18.00 and Saturday 08.30 - 12.30.

Posted 9 years ago

“flowers looked NOTHING like the picture- also had an email saying that i would get an email on the morning of the delivery date giving a one hour window of when they would be delivered- this didn't arrive. When i called to query- was told it didn't come as they were too busy!!! Not too busy to take my money though”

Helpful Report

Posted 9 years ago

Thank you for your comments Paul. I am very sorry to hear about your disappointment. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“DON'T BUY FLOWERS FROM HERE UNLESS YOU WANT TO BE RIPPED OFF. My sister bought flowers from here to send to someone and when the flowers arrived we were shocked at how badly she had been ripped off, the picture on the website showed a full looking bouquet and what we received was embarrassing and definitely not the same as advertised. My sister complained and sent a photo of what we received and asked what the company would do about this, and they replied saying they cant do anything unless we ask the person who received the flowers to sit and count how many stems they received? What the hell? As if it wasn't already embarrassing that the recipient received such a terrible bouquet, the lady expected us to ask the person to count how many carnations and freesias they received etc? Because its part of the policy? What is your policy on false advertising and taking customers money and sending them a couple of stems in return? This company will take your money and send you crap in return and embarrass you in front of whoever you're buying flowers for. And If you complain they wont do anything about it. Because they've got your money and dont give a damn about customer satisfaction. SAVE YOUR MONEY, SAVE EMBARRASSMENT AND DISAPPOINTMENT!!”

Helpful Report

Posted 9 years ago

“My mother's flowers were almost dead when they arrived and the chocolates had a white coating on them. I will not be using this company again.”

Helpful Report

Posted 9 years ago

Thank you for your comments Wendy. I am sorry to hear about your disappointment. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“not very good for the price I paid. I could have gone to asda and got the same for £5. not what was advertised. the flowers were also left in a box for 2 days. the card was a joke for £2. could have got a bigger and nicer card for £1.”

Helpful Report

Posted 9 years ago

Thank you for your comments Matthew. I am sorry to hear about your disappointment on this occasion. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“Delivered 7PM On Mothers Day”

Helpful Report

Posted 9 years ago

Thank you for your comments Linda. I am sorry to hear about your disappointment regarding the delivery of the flowers. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“Really dissappointed, the flowers were not in bloom, looked like they cost about £5 form a local garage instead of the £27 I spent, I was embarrassed that these were a Mothers Day gift and were the worst flowers my Mother recieved on the day”

Helpful Report

Posted 9 years ago

Thank you for your feedback Claire. I am sorry to hear that you are disappointed with the flowers you ordered. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“Delivery was late even though paid for before noon. Flowers not as advertised, Asked for a refund and told I had to return them by freepost? Ridiculous, not as if you can resell them and just further inconvenience to customer who has already had a poor experience. Will not use again and have made sure many others are aware of how bad the experience was,”

Helpful Report

Posted 9 years ago

Thank you for your feedback Stacey. I'm so sorry to hear about your disappointing experience. If there is anything else that we can do to help, please do call our Customer Support Team on 0800 626249.

Posted 9 years ago

“The flowers got deliveredon 4th March when i had requested the delivery for the 5th. Also there was more buds then blossomed flowers!! will not be ordering again”

Helpful Report

Posted 9 years ago

Thank you for your feedback Gita. I'm sorry to hear about your disappintment. Please do contact our Customer Support Team on 0800 626249 if you would like us to look into this for you.

Posted 9 years ago

“The flowers my mother received were of poor quality, they were wilted and damaged. They were much smaller than described on the website. I was rather embarrassed to have given them to my mother on mothers day. I shan't be ordering from you again.”

Helpful Report

Posted 9 years ago

Thank you for your comments Mandip. I am sorry to hear that you are disappointed with the flowers you ordered. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“Paid for 12 assorted colour roses in a bouquet plus extra fee for Sunday delivery for Mother's Day. The flowers arrived just before 2pm and I was so ashamed when I watched my mum unbox them, they looked nothing like the pictures on the website. Most of the roses has already started to turn brown, the rest of the arrangement was half dead looking dry sticks of something that might have been great a few days before. I could have gone to my local supermarket and bought something far cheaper and much better quality which I will do from now on. I will never buy from bunches ever again.”

Helpful Report

Posted 9 years ago

Thank you for your comments Gary. I am sorry to hear that you are disappointed with the flowers you ordered. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“For a bunch of flowers worth £20.00, I was more than disappointment to be sent literally 8-9 flowers and for them to arrive flat in a box with most of them squashed. My mother was not best pleased on Mothers Day to say the least! You should maybe put a picture up beforehand of the Small, Medium and Large bunch difference in size and/or a description as the picture shown for a small bunch is clearly false advertisement.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Gabriella. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team on 0800 626 249 and we will happily look into this further for you.

Posted 9 years ago

“Ordered flowers in February for a Mothers Day delivery and when they had not arrived by 5pm Saturday I contacted customer service. They were not very helpful and only blamed it on Royal Mail. My sister called on the Sunday as I live in the USA and all they could offer was to get them there by Tuesday. They arrived Wednesday and were pathetic looking wimps of flowers not worth five quid. Called to complain and ask for a refund and got nothing but excuses. I just wonder how they get good reviews? Stay away from this company if you want quality flowers or service.”

Helpful Report

Posted 9 years ago

Thank you for your comments Bill. I'm really sorry to hear about your disappointing experience. I'm see that our Customer Support Team have now made this right for you. Please do contact us at flowers@bunches.co.uk if you need any further help.

Posted 9 years ago

“Waste of money i upgraded by £10 and i could of got bigger bunch for less money in supermarket and i never got message to say when they would arrive like they said i would”

Helpful Report

Posted 9 years ago

Thank you for your feedback Stacey. I'm sorry to hear about your disappointment. Please do contact our Customer Support Team on 0800 626249 if you would like us to look into this for you.

Posted 9 years ago

“Order not delivered. No thorough follow up. Duplicate delivery offered as if it were something special. Original flowers not available. Blame placed on Fedex. Bunches refused to advise any contact person available in Fedex”

Helpful Report

Posted 9 years ago

Thank you for your feedback Andrew. I am sorry to hear about your disappointing delivery experience. I see from your order that delivery was made at 13.08 on Sunday 6th. If you would like us to look into this any further for you, please do contact our Customer Support Team on 0800 626 249.

Posted 9 years ago

“I ordered some flowers with the added balloon for delivery on mothers day. The picture of both flowers and balloon looked great and I was excited for my mum to receive them by delivery as a surprise - a surprise I received. The flowers turned up in a sealed cardboard box. I struggled to find the balloon as it was so small. The bouquet of flowers was shocking, more so due to the price of them. They looked as though they had been picked up last minute from the local garage. Supermarkets were offering better flowers at a much better price. To say they were disappointing is an understatement. I definitely won't be using this service again.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Aimee. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team on 0800 626 249 and we will happily look into this further for you.

Posted 9 years ago

“I am disgusted on the flowers that were delievered. I ordered them for my mum on mothers day and when they arrived half of them were dead and bunches were very small..it was a thin bunch of flowers for the money i paid. I could of got the same from my local supermarket for half of the price.. tbh i would like this taking further as i am really not happy”

Helpful Report

Posted 9 years ago

Thank you for your feedback Stacey. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team on 0800 626 249 and we will happily look into this further for you.

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,300 reviews