Bunches.co.uk Reviews

4.7 Rating 202,286 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,286 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Deeply disappointed with my bouquet I received as well as the service, will not be ordering again or advising anyone to order from your company.”

Helpful Report

Posted 9 years ago

Thank you for your comments Chloe, We do apologise for the disappointment you have encountered on this occasion. I can see that you are currently in contact with a member of our customer support team and we are looking into this for you. Thank you for getting in touch.

Posted 9 years ago

“The flowers looked nothing like the picture. Very very dissapointed there was barley anything to them.”

Helpful Report

Posted 9 years ago

Thank you for your comments Chelsea. We are so sorry to hear you thought this. Could you please contact us at flowers@bunches.co.uk or via telephone on 0800 626 249 and a member of our customer support team will be happy to look into this further.

Posted 9 years ago

“Sent some flowers tom my Gran for her 95th Birthday, when i called my sister to see if they arrived she said the flowers were not fresh and looked liked they had been picked up at a garage. Disappointing to say the least!”

Helpful Report

Posted 9 years ago

Thank you for your comments Daniel. I am so sorry to hear you have been disappointed on this occasion. Could you please contact us at flowers@bunches.co.uk, a member of our customer support team will be happy to look into this further.

Posted 9 years ago

“Waste of money! Very disappointed with the quality of flowers & amount for the price I paid!”

Helpful Report

Posted 9 years ago

Thank you for your comments Sian. I am so sorry to hear you have been disappointed on this occasion. Could you please contact us at flowers@bunches.co.uk or via telephone on 0800 626 249 and a member of our customer support team will be happy to look into this further.

Posted 9 years ago

“The flowers my friend received resembled nothing like the photograph. She was so dissapionted she sent me a photo of them which I am happy to send. Would have been better off picking some up in a garage!!!!!!!!”

Helpful Report

Posted 9 years ago

Thank you for your comments Kim. I am so sorry to hear you have been disappointed on this occasion. Could you please contact us at flowers@bunches.co.uk or via telephone on 0800 626 249 and a member of our customer support team will be happy to look into this further.

Posted 9 years ago

“Very big difference between reality flowers and pictures”

Helpful Report

Posted 9 years ago

Thank you for your comments Vladimir, We do apologise for the disappointment you have encounter on this occasion. I can see that you have contacted us and we have organised something for you with our apologies. Thank you for getting in touch.

Posted 9 years ago

“Did not get the flowers that were requested due to availability , it was an important day but some of the flowers were lilies , these flowers were for my wifes birthday which is also the anniversary of my fathers death. There were lots of lillies that day as well. Not a good choice by your team.”

Helpful Report

Posted 9 years ago

“Flowers arrived a day early and didn't last a day.”

Helpful Report

Posted 9 years ago

Thank you for your comments Len. I am sorry to hear you have been disappointed with the delivery and flowers on this occasion. Could you please contact us at flowers@bunches.co.uk, a member of our customer support team will be happy to look into this further.

Posted 9 years ago

“Awful service. Ordered for a friend whose father had died. Rang and asked bunches if they had been delivered they said they didn't know as couldn't track the order. Later found out that attempted delivery had been made but no attempt to leave with a neighbour who was in. Sent back to the post office by the time my friend was able to get to the post office not there. Stick with the bigger companies like Marks and spencers or prestige who use the same system but never had any problems with. Very disappointing.”

Helpful Report

Posted 9 years ago

Thank you for your comments Michelle, We do apologise for the issue you had with the delivery of your gift. I can see that you have now been in touch and we have organised something for you with our apologies. Thank you for getting in touch.

Posted 9 years ago

“not very please flowers were not fresh”

Helpful Report

Posted 9 years ago

Thank you for your comments Jan. I am sorry to hear you have been disappointed with the flowers on this occasion. Could you please contact us at flowers@bunches.co.uk, a member of our customer support team will be happy to look into this further.

Posted 9 years ago

“Ordered 30 stem Fragrant Freesia bouquet to be delivered to my mums for her 70th birthday. I went to see my mum the day after they arrived and not only was I disappointed with the bouquet, they had only delivered 21!!! My mum also informed me that the delivery company just "flung" them on her doorstep, despite the box saying fragile, and didn't even ring the bell. They could have been out there all day for all they cared. I know the delivery isn't this company's fault, but the missing stems is their responsibility. In fairness to Bunches, they have sent my mum another bouquet and are investigating the delivery issue, but its a case of too little too late. Ill never get my mums 70th back!”

Helpful Report

Posted 9 years ago

Thank you for your comments Debbie, We do sincerely apologise for the issue you had with your gift as we want every order to be perfect. I can see that you have now been in touch and we have organised something for you with our sincere apologies. Thank you for getting in touch.

Posted 9 years ago

“I am quite devastated! My Mum had an 80th Birthday, so I went on line to try and access the best show of flowers for her that I could find. The pictures looked fantastic, so I upgraded to extra large bunches where possible and got them ordered. They arrived in good time, but frankly, the pictures on the internet bear no resemblance of what arrived! They are like a scrappy handful of flowers that I could have bought cheaply from any supermarket and in no way the volume that was ordered. I have been sent pictures of the flowers now with buds opening, and there is no way in creation that these flowers will ever fill out to what is shown on the website. For an 80th birthday gift, this is an absolute disaster! I am devastated!”

Helpful Report

Posted 9 years ago

Thank you for your feedback Lorna. I am very sorry to hear that you have been disappointed with the size of the bouquet received. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249. Thank you.

Posted 9 years ago

“Nothing like the photo on the website. Very disappointed, will not use again”

Helpful Report

Posted 9 years ago

Thank you for your comments Gary. I am so sorry to hear you have been disappointed on this occasion. Could you please contact us at flowers@bunches.co.uk, a member of our customer support team will be happy to look into this further.

Posted 9 years ago

“Didasterous. Ordered a bunch for my wife and a bunch for my mum for Mother's Day. The bunch for my wife arrived two days late and the bunch for my mum arrived six days late. By which time the flowers were almost dead. E-mailed the company and got no response except for an automatic acknowledgement of my e-mail. Xpextremely dissapointing. I certainly would not recommend using this company.”

Helpful Report

Posted 9 years ago

Thank you for your comments Tim. I am very sorry to hear this about both deliveries as we did dispatch your orders for you as requested. Would it be possible to get in touch with us so that we are able to look into this further for you? You can contact us on 0800 626 249 or flowers@bunches.co.uk. Thank you in advance.

Posted 9 years ago

“Ordered flowers for mothers day arrived nearly two weeks late and needless to say flowers are dead and the so called box of chocolates are a packet of chocolate buttons Thanks for nothing.”

Helpful Report

Posted 9 years ago

Thank you for your comments Reena. I am very sorry to hear this about your delivery as we did dispatch your order for you as requested. Would it be possible to get in touch with us so that we are able to look into this further for you? You can contact us on 0800 626 249 or flowers@bunches.co.uk. Thank you in advance,

Posted 9 years ago

“There is very small print that states even although you select a date for delivery, they will not guarantee that they will deliver on your chosen date.”

Helpful Report

Posted 9 years ago

Thank you for your review Gill. If the Royal Mail First Class Post service is chosen delivery can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation. I am sorry if you have been disappointed by this and please do contact us on 0800 626 249 if you need any more information regarding alternative deliveries.

Posted 9 years ago

“The packaging that the flowers came in had killed about 30% of the flowers. Waste of time and money. Will not be ordering again.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Daniel. I am very sorry to hear about this, please be assured that we do not expect any of our flowers to arrive this way. Would it be possible to contact us on 0800 626 249 or at flowers@bunches.co.uk so that we are able to look into this further for you.

Posted 9 years ago

“I DID NOT RECEIVE MY ITEMS!”

Helpful Report

Posted 9 years ago

Thank you for your comments Laura. I am very sorry to hear this about your delivery as we did dispatch your order for you as requested. Would it be possible to get in touch with us so that we are able to look into this further for you? You can contact us on 0800 626 249 or flowers@bunches.co.uk. Thank you in advance,

Posted 9 years ago

“Sadly my order did not arrive to its destination”

Helpful Report

Posted 9 years ago

Thank you for your comments Pauline, I am very sorry to hear this about your delivery as we did dispatch your order for you as requested. Would it be possible to get in touch with us so that we are able to look into this further for you? You can contact us on 0800 626 249 or flowers@bunches.co.uk. Thank you in advance,

Posted 9 years ago

“Not good , poor will not get them again x”

Helpful Report

Posted 9 years ago

Thank you for your review Mrs Moffat. I am very sorry to hear you have been disappointed. Would it be possible to get in touch with us at flowers@bunches.co.uk so that we are able to look into this further for you. Thank you.

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,286 reviews