Bunches.co.uk Reviews

4.7 Rating 202,306 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,306 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were a lot smaller than expected to be and it never come with a vase in the picture shows it does plus I ordered a balloon and that never came with the flowers will not be ordering from this site again”

Helpful Report

Posted 9 years ago

Thank you for your feedback Joanne. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team on 0800 626 249 and we will happily look into this further for you.

Posted 9 years ago

“Despite promising to give a delivery slot on day of delivery this did not arrive, email finally arrived at 14:00 to inform me that flowers would in fact be delivered next day instead and again promising an email giving a delivery slot again this did not happen the flowers were finally left unattended outside the delivery address despite the householder being present the doorbell was not used. I will not be using this so called "service" again.”

Helpful Report

Posted 9 years ago

Thank you for your feedback. I'm sorry to hear about your disappointment with the late delivery. Please do contact our Customer Support Team on 0800 626 249 and we will happily look into this further for you.

Posted 9 years ago

“Flowers were delivered in a box rather than by hand despite paying almost £7 for a Sunday courier, who also rudely asked my mum to sign and walked away before even giving her time to give the pen back.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Layla. Please do contact our Customer Support Team on 0800 626249 if you would like us to look into this for you.

Posted 9 years ago

“Flowers are rubbish for the money I paid!”

Helpful Report

Posted 9 years ago

Thank you for your comment Rebecca. I am sorry to hear that you are disappointed with the flowers you ordered. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“The flowers wasn't worth the money tesco sell better bunches for cheaper I was disappointed when they arrived in a big box for such a small bunch £35 wasted”

Helpful Report

Posted 9 years ago

Thank you for your comment Ashley. Please do contact our Customer Support Team on 0800 626249 if you would like us to look into this for you.

Posted 9 years ago

“I order a lot of flowers from Bunches and have never had an issue. However the flowers I ordered and mum received for mothers day were not of satisfactory quality. The bunch was so compact and small it did not reflect the picture on the website. The flowers were not fresh...they looked strangled. I could have purchased a better bunch from Asda at a fraction of the cost, which I did for her birthday.”

Helpful Report

Posted 9 years ago

Thank you for your comments Emma. I am sorry to hear that you are disappointed with the flowers you ordered. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“The flowers did NOT arrive on Mother's Day (or the Sat before) - therefore I would like a refund please Enid Irving”

Helpful Report

Posted 9 years ago

Thank you for your feedback Enid. I'm sorry to hear about your disappointment. Please do contact our Customer Support Team on 0800 626 249 and we will happily look into this further for you.

Posted 9 years ago

“Great website and delivery but the 20 long stems of Freesia were just 9 stems. No response from their email for complaints! Another customer bites the dust!”

Helpful Report

Posted 9 years ago

Thank you for your feedback James. I'm really sorry to hear about your disappointing experience. Please do contact our Customer Support Team on 0800 626 249 and we will happily look into this further for you.

Posted 9 years ago

“Waste of money! The worst bunch of flowers I have ever seen in my life. Look nothing like the picture which states it's 'standard in size.' False advertising and poor quality. Very disappointed with my purchase and shall not be back.”

Helpful Report

Posted 9 years ago

Thank you for your comments Gemma. I am very sorry to hear that you are disappointed with the flowers you ordered. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“Not happy! The flowers arrived dry and wilted. I didn't consider them value for money. I'm glad I had them delivered on the Saturday to my address and not direct as I was so ashamed to give them to my mother and mother in law that I went out Saturday afternoon and purchased new flowers for them. It was a disgrace and I won't use your service again and I certainly won't be recommending your company.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Jackie. I'm really sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team on 0800 626 249 and we will happily look into this further for you.

Posted 9 years ago

“I have used Bunches multiple times over the years and never really had an issue. I ordered my mothers flowers on Feb 9th (I think) plenty of time for the order to go through for Mother's Day, but my mothers day flowers arrived three days late. We called Bunches and they really didn't seem to care! Not sure if I will use them again or not. In addition, the flowers that did arrive 4 days late were nothing like the advertise picture. WILL NEVER USE BUNCHES AGAIN.”

Helpful Report

Posted 9 years ago

Thank you for your comments Lisa. I am sorry to hear that you are disappointed with the flowers you ordered. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“Flowers were in poor condition and despite purchasing the "large" size seemed to lack in number/volume. First time I've used bunches - gave them a shot and will unlikely use again.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Jason. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team on 0800 626 249 and we will happily look into this further for you.

Posted 9 years ago

“**DO NOT BUY FLOWERS FROM BUNCHES UNLESS YOU WANT TO BE VERY DISAPPOINTED.MY HUSBAND SPENT £24.99 ON A BUNCH THAT I COULD HAVE PAID £3-5 FROM ASDA/MORRISONS OR ANY BIG SUPERMARKETS.THEY ALSO ARRIVED 2 DAYS LATE.THESE WAS A SURPRISE FOR MOTHERS DAY,THESE WAS PAID & ORDERED FOR 2 DAYS BEFORE MOTHERS DAY.THEY WAS MEANT TO ARRIVE THE DAY BEFORE MOTHERS DAY & THEY DIDNT ARRIVE UNTIL 2 DAYS AFTER MOTHETS DAY. I EMAILED & GOT NO RESPONSE. MY HUSBAND HAS BOUGHT FROM OTHER SITES BEFORE & SPENT THE SAME MONEY OR EVEN LESS AND IVE BEEN HAPPY WITH SIZE OF THE BOUQUET,ARRIVAL & EVERYTHING ELSE.THE PICTURE ON BUNCHES, THE SIZE IS ABOUT 4 BUNCHES IN ONE PICTURE COMPARED TO WHAT YOU'LL RECIEVE.SO AS I SAID IF YOU OR YOU WANT A FRIEND OR LOVED ONE TO BE DISAPPOINTED AND THINK YOUVE SPENT £5 ON FLOWERS..DONT BUY.VERY POOR SIZE,ARRIVAL & SERVICE.I WAS VERY UNHAPPY & WAS GOING TO SEND THEM BACK BUT ALSO BECAUSE THEY WERE 2 DAYS LATE. BUT MY MAN INSISTED I KEPT THEM.THEY WERE SUPPOSED TO MAKE ME HAPPY ALONG WITH ALL MY OTHER GIFTS FROM HIM BUT THAT SMILE WAS NOT THERE.I STILL CANT GET OVER HOW UPSET ID FELT ABOUT THEM!! LOOKING AT THEM WHEN THEY WAS UP WAS NOT A GOOD FEELING. 0/10 ALL ROUND.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to provide feedback. I am really sorry to hear about your disappointment. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“I ordered what looked like a beautiful bouquet for my mum for Mother's Day pink lemonade it was called. It turned up half dead, petals falling off as soon as you touched them,, and it was tiny.!! Can can better from a super market. Will never use again... Absolutely disgusted”

Helpful Report

Posted 9 years ago

Thank you for your feedback Kerry. I'm sorry to hear about your disappointment with the flowers you ordered. Please do contact our Customer Support Team on 0800 626 249 and we will happily look into this further for you.

Posted 9 years ago

“Extremely disappointed with my delivery. For the priced I paid. Very small delivered in no water. Ballon and butterflies separate. Not even a made bouquet”

Helpful Report

Posted 9 years ago

Thank you for your feedback Carlene. I'm really sorry to hear about your disappointment. I'm pleased to see that our Customer Support Team have now made this right for you. Please do contact us at flowers@bunches.co.uk if you need any further help.

Posted 9 years ago

“My bouquet was pathetic and as for your free "box" of chocolates a small bag. I actually went out and bought my mother another bunch of flowers and an actual box of chocolates”

Helpful Report

Posted 9 years ago

Thank you for your comments Denise. I am sorry to hear about your disappointment. Could you please contact our Customer Support Team on 0800 626249 and we will happily look into this for you.

Posted 9 years ago

“My mother was taken ill and had to relocate to another address at short notice due to building work being done on the roof of her flat. I asked if the flowers and gifts could be re-directed to the new address but I got an email telling me the order had already been dispatched. Just one line, no attempt made to offer a discount on my next order or any empathy offered for the situation just one line, which came across as "we've got your money tough luck!". I live in Australia and my family live in UK, that's 3 sisters, my son, daughter in law and grandson plus my mother. I send gifts and flowers regularly but it won't be with your company again.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Carol. I'm sorry to hear about your disappointment. Please contact us at flowers@bunches.co.uk if we can be of help in the future.

Posted 9 years ago

“Ordered on a Thursday, still not received today (Tuesday). I do love just giving my money away!!!”

Helpful Report

Posted 9 years ago

Thank you for your feedback Joanne. I'm really sorry to hear that the flowers you ordered did not arrive. I see our Customer Support Team have been in touch about this but if you need any more help, please call us on 0800 626 249.

Posted 9 years ago

“Purchased flowers for my Mum for Mothers Day as the photo that I seen, I thought they looked lovely & my mum would have loved them, Flowers arrived on Saturday & they were nothing like the photo, hardly any flowers & I knew they would be some bud. as it did say this however the flowers that came were pathetic, I was mortified when I seen them & the chocolates were the same,chocolate buttons that were turning white. I have never used this company and I will never use it again, Total waste of money, I thought I would treat my mum to really nice flowers but from now on I will stick with Aldis or Asda...”

Helpful Report

Posted 9 years ago

Thank you for your feedback Debbie. I'm really sorry to hear about your disappointing experience. Please do contact our Customer Support Team on 0800 626 249 and we will happily look into this further for you.

Posted 9 years ago

“I made four orders of flowers & gifts for Mothers Day and NONE of the flowers arrived looking even half as a decent at they were portrayed on the website. The bunches were quarter the amount displayed on the site and looked half dead. Upon requesting a refund & sending back the flowers the customer representative handling my request was very uncooperative & resilient to my refund demand. In the end I had to recite customers legal rights in order for the representative to permit a refund. VERY disappointed with the service & overall experience and shall not be ordering from this company again or recommending them to my worst enemy. It's a shame really because the whole experience really ruined the celebration of the day.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Bianca. I'm really sorry to hear about your disappointing experience. I understand that we have resolved this for you but if we can be of any further help, please do contact us at flowers@bunches.co.uk.

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,306 reviews