Bunches.co.uk Reviews

4.7 Rating 202,108 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,108 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers on Sunday 15th for delivery Tuesday 17th it's now 18th and still not arrived, I did choose the free delivery but it does not say right next to the delivery option that this may not get there on time, can't comment on the flowers yet as not arrive but won't be that fresh will they, will use someone else in future.”

Helpful Report

Posted 8 years ago

Thank you for your review Jackie, We are very sorry to hear this and for any disappointment that this may have caused. Please can you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk thank you

Posted 8 years ago

“Very disappointed. Ordered from this company previously and they have always been beautiful bouquets ordered a large bouquet for my mums 60th birthday and I was so disappointed at what turned up below average, something you would pick up from a corner shop was embarrassed to give them to my mum. Paid extra for things to be extra special and now I'm throughly disappointed.”

Helpful Report

Posted 8 years ago

Thank you for your review, we are very sorry to hear this and for any disappointment that this has caused. Please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we will be very happy to look into this further for you. Thank you very much

Posted 8 years ago

“I requested that the chocolates were removed from my last order because the flowers were meant for someone who had just lost someone so I didn't think it was appropriate to include them....and guess what? That's right, no one at your end took a blind bit of notice and the chocolates were included!!!”

Helpful Report

Posted 8 years ago

Thank you for your review, we are very sorry to hear this and for the disappointment that this error has caused. I have taken a look into the order and can see that the order you placed through our website did not have the chocolates included as you requested and so we do sincerely apologise for our production teams mistake. They will be informed of this error and this will be looked into thoroughly to ensure it doesn't occur again. Once again we do sincerely apologise.

Posted 8 years ago

“tool too long to deliver and flowers really didn't look much at all”

Helpful Report

Posted 8 years ago

Thank you for your review Angy, We are very sorry to hear this and for any disappointment that this has caused. I have taken a look into your order and can see that your gift was dispatched as requested on Thursday 12th January with the Royal Mail on our free delivery service as advertised this delivery can take place between an 1-2 period . Please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we will be happy to look into this further. Thank you

Posted 8 years ago

“Delivered day before I requested. . Wife says they were soft and had to be thrown after 3 days. . Ballon picture very deceptive on size.”

Helpful Report

Posted 8 years ago

Thank you for your review Michael, We are very sorry to hear this and for any disappointment that this has caused. I have taken a look into your order and can see that your gift was dispatched as requested on Wednesday 11th January with the Royal Mail on our free delivery service as advertised this delivery can take place between an 1-2 period . Please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we will be happy to look into this further. Thank you

Posted 8 years ago

“The basket display I ordered for my wife's birthday arrived in a very sorry state. It was obvious that, despite 'This Way Up' being shown on the outside of the packaging, the item had been mishandled during transit. My wife was very disappointed to find the contents of the basket were all floating around in the box. So far we have not received a response to our complaint.”

Helpful Report

Posted 8 years ago

Thank you for your review Malcolm, we are very sorry to hear this and for any disappointment that this has caused you both. I have just spoken with a couple of my colleagues within our customer support team who have just come to your complaint, this will be responded to very shortly as we will be more than happy to look into this further and get this issue rectified. Thank you very much.

Posted 8 years ago

“Good delivery but not very happy with flowers and chocolates.”

Helpful Report

Posted 8 years ago

Thank you for your review, We are very sorry to hear this and for any disappointment that this has caused. Please do contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we would be very happy to look into this further. Thank you

Posted 8 years ago

“No chocolates with the birthday flowers”

Helpful Report

Posted 8 years ago

Thank you for your review Nyela, We are very sorry to hear this and for any disappointment that this error has caused. Please do contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we will be very happy to get this matter rectified. Thank you

Posted 8 years ago

“Flowers were apparently lovely as was balloon and cake but I was so disappointed that they were all delivered the day before requested and the day before that special birthday. If product can't be delivered on a particular day, then don't give it as an option. Have used Bunches before and had a delay due to a friend delivering her daughter on mother's day, which was acceptable but there was no excuse in this case.”

Helpful Report

Posted 8 years ago

Thank you for your review Tracey, we are very sorry to hear this and for any disappointment that this may have caused. I have taken a look into your order for you and can see that you purchased this gift through our website and as requested your gift was dispatched Thursday 5th January using our free delivery service with the Royal Mail. As advertised this delivery service can be between a 1-2 day period whereas we do offer a courier service for an additional charge of either £5.95 or £7.95. If you would like to discuss this further with our customer support team please do contact us on either 0800 626 249 or flowers@bunches.co.uk. Thank you

Posted 8 years ago

“Balloon delivered on 11th Januaryto my granddaughter I went to see her yesterday and it was already deflated!! Very disappointed 4year old along with me her granny.”

Helpful Report

Posted 8 years ago

Thank you for your review Sarah, we are very sorry to hear this and for any disappointment that this has caused. Please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we will be very happy to look into this further for you. Thank you very much

Posted 8 years ago

“Flowers were of poor quality. Some fell apart out box.”

Helpful Report

Posted 8 years ago

Thank you for your review Lisa, we are very sorry to hear this and for any disappointment that this has caused. Please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we will be very happy to look into this further for you. Thank you very much

Posted 8 years ago

“My last purchase not delivered so not happy”

Helpful Report

Posted 8 years ago

Thank you for your review Lin Amos, we are very sorry to hear this and for the disappointment that this has caused you. I have taken a look into your order and can see that your gift was dispatched on our free delivery service with the Royal Mail on Monday 9th January as advertised this is not our traceable delivery service but we assured by Royal Mail if there is no one home when an attempted delivery occurs they may leave a calling card to inform the recipient. Please do contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we will be very happy to look into this further. Thank you

Posted 8 years ago

“I am afraid that I a little disappointed with Bunches. I ordered some flowers to be delivered to my Aunt as a Christmas Gift. I am the first to admit that I had the incorrect house number on the delivery address, however the houses are 3 doors apart. What I can’t believe that a delivery that has rejected is not fed back to the sender. In this day and age I would have thought that was common courtesy especially as you have to give them all your contact details. Email and mobile Number. The answer I received was it is not our policy to contact sender if address is incorrect so why do you take all of the sender’s details in the first place? Not good enough I am afraid. After using Bunches for the past 4 years for Christmas flowers this is now the last.”

Helpful Report

Posted 8 years ago

Thank you for your review Martin. we are very sorry to hear of your disappointment regarding this. As mentioned I can see from our records that you have been in contact with our customer support team and that this matter has been looked into. Thank you

Posted 8 years ago

“Sadly the flowers I ordered were delivered without the card so the recipient had no idea who they were from. I was offered extra chocolates and the card to be sent out but it was to late as I had already had to explain the situation to the recipient.”

Helpful Report

Posted 8 years ago

Thank you for your review, we are very sorry to hear this and for any disappointment this error has caused you. I have taken a look into your order and can see that you did include a gift message with your flowers and I will be informing our production team of this for them to look into this further. Thank you

Posted 8 years ago

“Hi The flowers were were not of the standard that we usually get from you The lady who received them was disappointed Linda Williams”

Helpful Report

Posted 8 years ago

Thank you for your review Linda, we are very sorry to hear this and for any disappointment that this has caused. Please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we will be very happy to look into this further for you. Thank you very much

Posted 8 years ago

“Delivered three days early”

Helpful Report

Posted 8 years ago

Thank you for your review, we are very sorry to hear this and for any disappointment that this may have caused. I have taken a look into your order for you and can see that you purchased this gift through our website on Thursday 5th January and as requested your gift was dispatched later on that day using our free delivery service with the Royal Mail. As advertised this delivery service can be between a 1-2 day period whereas we do offer a courier service for an additional charge of either £5.95 or £7.95. If you would like to discuss this further with our customer support team please do contact us on either 0800 626 249 or flowers@bunches.co.uk. Thank you

Posted 8 years ago

“I phoned you company recently to ask if my flowers were delivered to my cousin and I was told that the delivery is not tracked. My cousin and family say that they could not remember them being delivered. Sadly, my cousin was very poorly and was taken into a hospital, then a hospice. There should be some way of tracking an order. I probably spent £25 for no reason.”

Helpful Report

Posted 8 years ago

Thank you for your review, we are very sorry to hear of your disappointment regarding this, I have taken a look into your order and can see that your flower gift was dispatched on our free delivery service and as advertised this option is with the Royal Mail and unfortunately this is our untraceable delivery. We do offer a courier service which is traceable for an additional charge of £5.95 or £7.95 which would have guaranteed the day of your choice. Please do contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk if you would like to discuss this further. Thank you

Posted 8 years ago

“Box crushed. Bag sweets,was told a box...flowers not as per photo. So sad. Card wass a bit lame also.”

Helpful Report

Posted 8 years ago

Thank you for your review Mark, we are very sorry to hear this and for any disappointment that this has caused. Please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we will be very happy to look into this further for you. Thank you very much

Posted 8 years ago

“Pictures extremely exaggerated on your web page. These were for my sister & I was gutted when I saw them.”

Helpful Report

Posted 8 years ago

Thank you for your review Anna, we are very sorry to hear this and for any disappointment that this has caused. Please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we will be very happy to look into this further for you. Thank you very much

Posted 8 years ago

“I was REALLY disappointed with the size of this bouquet, it was tiny for £25. It was a gift and my friend thanked me but when I saw them I was shocked it was so small. It's unlikely I will order from here again.”

Helpful Report

Posted 8 years ago

Thank you for your review Carole, we are very sorry to hear this and for any disappointment that this has caused. Please could you contact our customer support team on either 0800 626 249 or flowers@bunches.co.uk as we will be very happy to look into this further for you. Thank you very much

Posted 8 years ago

Bunches.co.uk is rated 4.7 based on 202,108 reviews