Bunches.co.uk Reviews

4.7 Rating 201,630 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 201,630 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good on time delivery but flowers were not as good as I had hoped, some petals were bruised and flowers didn’t last long. Perhaps just a consequence of being boxed.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. We have popped an email over to you in the hope we can make this right for you. Kind Regards- Bunches

Posted 6 years ago

“Good service. No complaints from family in UK.”

Helpful Report

Posted 6 years ago

“Flowers turned up 4 die in rest full blossom speak to customer service girl z send u new fresh ones in 3/4 days thought a bit of joke as ment for me as been in hospital let’s hope the next ones b better”

Helpful Report

Posted 6 years ago

“Wrong item was sent with the flowers but the matter was resolved promptly although I was a little disappointed that I had to do that as it was a gift for a friend who was ill”

Helpful Report

Posted 6 years ago

“Normally I would say that Bunches is Excellent however I recently sent an arrangement to my sister in law. The card was not attached so she did not know it was from us & did not get the message I had added - Very disappointed”

Helpful Report

Posted 6 years ago

Thank you for your review. we are sorry to hear the gift message was not included with your gift. We understand that the message often is the primary sentiment of all our gifts and how upsetting this can be when it goes wrong. If you would like to discuss this further, please contact us via email at flowers@bunches.co.uk or call 0800626 249. Kind Regards - Bunches

Posted 6 years ago

“I have used Bunches before but this time was let down by what I thought was a much bigger bunch of flowers that what was actually sent.”

Helpful Report

Posted 6 years ago

“Flowers arrived in good condition to friends address and on fate I ordered I Just feel for whayvu paid it was a very sparse bunch having previously ordered before I have always been happy with my bouquets but the recent ones I was not”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry you have been disappointed with your flower gift. I can see that you have been in touch with our customer support team who have offered a solution. kind Regards - Bunches

Posted 6 years ago

“iwasw disappointed that I was unable to track my order and my email about delivery was ignored Iys not nice when you have to contact the recipitant and ask if flowers arrived”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry you have been disappointed with your recent delivery. With our free delivery, gifts are sent via Royal Mail and this is not a traceable service. This information is available on our website. We do offer a tracked courier service at an additional cost, should this be required. Kind Regards -Bunches

Posted 6 years ago

“No one at home when flowers were delivered on the Monday. Unable to collect until Wednesday slightly worse for wear.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are very sorry to hear you were not happy with the flowers received. We will be in touch with you shortly to put this right for you. Kind Regards - Bunches

Posted 6 years ago

“My order instructions were not followed and the recipient did not receive his flowers on time However I believe that had to do with the post. The company was most responsive when I complained”

Helpful Report

Posted 6 years ago

“Ordered what I thought would come as a bouquet of flowers instead it came like a £3 bunch of flowers that I could get at tescos. Not worth the money. Get bigger and better at your supermarkets and save a lot of money”

Helpful Report

Posted 6 years ago

Thank you for your review. We are very sorry to hear you were not happy with the flowers received. We will be in touch with you shortly to put this right for you. Kind Regards - Bunches

Posted 6 years ago

“The flowers arrived on time but some of the tulips had broken in transit and when the package was opened some heads had come off.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are very sorry to hear your flowers didn't arrive in tip top condition. We will be in touch with you shortly to put this right for you. Kind Regards - Bunches

Posted 6 years ago

“Have ordered flowers before from bunches.co.uk and they were lovely.ordered last week for a family birthday and was disappointed very small bunch and didn't think they were worth the money”

Helpful Report

Posted 6 years ago

“Flowers were delivered a day late,disappointed to say the least.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“My flowers didn’t arrive on the chosen day.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your chosen delivery date. Our free delivery service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“I ordered some flowers for an elderly relative. I’m assuming they arrived as the only confirmation I received was that I had ordered them. Nothing to say they had been dispatched or even arrived. Sadly the relative is so elderly the only communication we have is by letter so will have to wait for a week or so to see if my relative writes to say thank you!”

Helpful Report

Posted 6 years ago

Thank you for your review. Unfortunately, the First-Class Post option you had chosen cannot be tracked as Royal Mail deal with so many items each day that they have no way of locating any one package in the postal system. We do offer a traceable delivery service, however this does come with an additional charge. Please accept our apologies for any disappointment caused. Kind Regards Bunches

Posted 6 years ago

“Mother-in-laws birthday freesias started dying after 4 days! She wasn't impressed! Disappointed as have used before and people have been very happy with their flowers. Also use Flying Flowers so will be going back to them”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to put this right for you. Kind Regards -Bunches

Posted 6 years ago

“I have put acceptable but really it wasn't, my friend Mrs. Mullaney only got the flowers yesterday 19th January due to the Post office having mislaid them as they could not deliver them the first time. In the end my friend's daughter Fiona had to go to the Post 0ffice in Farnham and collect them, (they needed water) and suggested when she rang me that you use a Courier in future not the G.P.0.”

Helpful Report

Posted 6 years ago

Thank you for your email. We are sorry to hear the post office mislaid your gift and the flowers weren't received until a week after they were expected. we will be in touch with you very soon to put this right for you. Kind Regards - Bunches

Posted 6 years ago

Than you for your review. We are sorry to hear the post office mislaid your gift and it wasn't received until a week after expected. We will be in contact with you very soon to put this right for you. Kind Regards - Bunches

Posted 6 years ago

“The flowers arrived on the day they were booked. They were ok but I wasn’t blown away as there wasn’t a particularly large amount of flowers. Not sure i would bother again”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your gift. Our flowers are sent out in bud to avoid them being damaged whilst on their journey to the recipient and to maximise vase life. The flowers do take a few days to start to bloom and resemble our online image. Please accept our apologies for any disappointment caused. Kind Regards - Bunches.

Posted 6 years ago

“Really disappointed as they arrived the day after my Aunties Birthday.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent delivery. Our free delivery service is based on a 1-2 working day delivery. This service comes with a 95% chance of the gift arriving on the date selected, however this is not a guarantee. We do offer a courier service if a guaranteed delivery date is required. Please accept our sincere apologies for any disappointment caused - Bunches

Posted 6 years ago

Bunches.co.uk is rated 4.7 based on 201,630 reviews