“Little bit disappointed as for the second time in a row the birthday flowers arrived a day late even though I ordered them in plenty of time. That said, when I complained last time, the lady was really apologetic and gave me a voucher for the full value of the flowers - really good customer service. This time, they were for my mums birthday, and ‘luckily’ she is a raging alcoholic, and rarely knows what day it is, so no damage done.”

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Posted 6 years ago

“The balloon was very small not happy with it”

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Posted 6 years ago

“Don't think I got the discount. Otherwise have always been pleased with service and flowers”

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Posted 6 years ago

“Have used Bunches many times, very happily. But now, having sent several bunches of flowers, as a surprise, and the recipients possibly not in, the flowers get returned to the Sorting Office - and I have wasted x3 lots of money on that now. Busy people are not about to put themselves out to collect an unexpected parcel. There must be better communication about instructions on leaving the flowers in the recipients absence. Flowers are not a regular parcel to go back and forth. I will not be sending any surprise flowers gifts any more, it is not worth wasting your money.”

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Posted 6 years ago

“I’ve ordered flowers and gifts a few times now, usually very pleased with the service. My last order for a sick work colleague was not the usual standard. On receipt of the flowers she found them to be very wilted on the packaging, they did brighten up the next day after putting into a vase of water.”

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Posted 6 years ago

“Being very upset, as now is Wednesday, I have ordered some flowers last Monday to get it delivered on Tuesday or Wednesday. I have chosen the free delivery option by Royal Mail. Today a week later I just realized they still didn't get the flower! No e-mail, a phonecall, a note in their postbox, not for them, not for me! I had to call the customer service, where the young lady's voice is very flegmatic, she offered they will send it tomorrow again. Thanks! Should I say thanks!?? What kind of surprise is this to ask somebody, "sorry, did you get any flower last week" and if I don't ask it then what I paid for is just disappearing in the space!??”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you gift didn't arrive as expected. As a flowers by post company we do rely on Royal Mail to ensure our gifts arrive on time. I can see that a replacement arrangement has been arranged for you and feedback has been sent to the delivery company regarding their lack of service. Please accept our sincere apologies for the disappointment caused on this occasion. Kind Regards - Bunches

Posted 6 years ago

“I purchased the roses and gin for my Mum on her birthday. The price the delivery and the look of the flowers was good but the roses began to die the following day despite my Mum following the care instructions to the letter. Quite disappointing.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are extremely sorry to hear that you have been disappointed with your flower gift. This is extremely disappointing for Bunches as we do try to make every order perfect. A member of our team will be in touch shortly to discuss this further with you. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“I was very disapointed that the flowers only lasted five days before we had to dispose of them.I have used Bunches in the past and have always been very happy with the product.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that the flowers received were of poor quality, and not to our usual high standard. It is extremely disappointing as we try to make every order perfect. A member of our team will be in touch shortly to discuss this further with you. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Usually I love using Bunches for flowers etc. I live in the States, I find the quality of flowers and other items that Bunches provides to be very good. However, this one time I am bitterly disappointed. I ordered a bottle of Prosecco and a box of truffles to be sent to my parents for their wedding anniversary. Fed Ex delivered them 5 days late after 3 attempts, - couldnt find the house (they have delivered there before), no one home - (yes they were and there was a note on the door to say that if no one answered to leave the parcel inthe back of the house), finally delivered the 3rd attempt. It was very frustrating to get information with the time difference. Bunches were responsive but there was no Fed Ex tracking information to be found in my account on line, so I had to email and ask for it, this information should be available as soon as they get a tracking number. Fed Ex were singularly unhelpful and unrepentent, Bunches did their best but I think it could have been handled better. I only hope the chocolates are not a squishy icky mess after being in Fed Ex's possession for 5 days! I will use Bunches again but shall be much more wary about deliveries and will ask for delivery information as soon as possible.”

Helpful Report

Posted 6 years ago

Good Morning We are extremely sorry to hear that you have been disappointed with the delivery aspect of your order. As a flowers/hampers by post company, we do rely on the Royal Mail and nationwide couriers to make our deliveries so it is extremely disappointing when this is not successful. Please do feel free to contact us on our freephone customer support line on 0800 626 249 or via email on flowers@bunches.co.uk if you need or would like to discuss this further. Please do accept our sincerest apologies for the disappointment that has been caused on this occasion. Kind Regards - Bunches

Posted 6 years ago

“For the very first time I have been less than fully pleased. Despite following all your instructions as normal we found that the roses were not as long lasting as we had come to expect.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that the flowers received were of poor quality, and not to our usual high standard. It is extremely disappointing as we try to make every order perfect. A member of our team will be in touch shortly to discuss this further with you. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“I ordered some flowers for our 57th Wedding Anniversary they arrived on time by royal mail in the usual brown rigid cardboard box. On opening it the stem flowers were loose and 3 of the heads had broken off sadly and ruined the display.This is NOT normally the case as I have used Bunches many times. May I suggest that when packing the flowers in the box they should be secured some how to stop them sliding up and down in transit and get damaged.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your flower gift. This is extremely disappointing for Bunches as we do try to make every order perfect. After looking into your order, we can see that you have recently been in touch with a member of our team and as result of this, additional posy points have been added onto your account for you to redeem on future orders. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“While the quality of flower is good, value for money lays below satisfactory. £19 for a bunch of flowers which would have a retail value of £3-£5, understanding a profit is to be made a value of £10 would of been more suited to the bunch.”

Helpful Report

Posted 6 years ago

Good Morning Thank you for your review. We are sorry to hear that you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. We recommend the recipient follow the care instructions provided, and if after a couple of days, they remain unhappy with your gift, please do get in touch and we will be more than happy to investigate this further. You can contact us on our freephone customer support line on 0800 626 249 or via email on flowers@bunches.co.uk Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“My mother who is 83 didn't find the card that came with the flowers as it was so small and there was a large leaflet from postcode lottery saying happy birthday to her so she thought the flowers were from them and I didn't find out until the next day when I phoned her.The flowers were nice but it would be helpful if either the card was bigger or leaflets saying happy birthday not put in the box as older people can get confused.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your order at Bunches. I have since passed on your feedback regarding the gift tag message/cards to the production and marketing departments for them to review this. Please accept our sincerest apologies for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“Flowers were fresh but in full bloom, somewhat underwhelmed”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your flower gift. This is extremely disappointing for Bunches as we do try to make every order perfect. A member of our team will be in contact shortly with you to discuss this further. Please do accept our sincerest apologies for the disappointment that has been caused. Kind Regards - Bunches

Posted 6 years ago

“The flowers were fresh and pretty but not very imaginatively presented.”

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Posted 6 years ago

“Great flowers but let down by DPD driver who left them in a public area of reception where anyone could have just taken them. Didn't even bother to speak to reception staff”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are extremely sorry to hear that you have been disappointed with your experience at Bunches. As a flowers by post company, we do rely on the Royal Mail and nationwide couriers to make our deliveries so it is extremely disappointing when they do let us down as we do like to make every order perfect. A member of our team will be in touch shortly to discuss this with you. Please do accept our apologies for any disappointment that has been caused on this occasion. Kind Regards - Bunches

Posted 6 years ago

“Flowers arrived on time and well packed. However, some stems were too long and the flowers bent over at the top. Also the flowers have lasted less than a week. Rather disappointed”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that the flowers received were of poor quality, and not to our usual high standard. It is extremely disappointing as we try to make every order perfect. A member of our team will be in touch shortly to discuss this further with you. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“The bunch was fine but was slightly different size( smaller) to the one on your site, but all delivered on time,”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. Whilst we are pleased the flowers arrived, we are disappointed to hear that you have been disappointed with the size of the arrangement. A member of our team will be in touch shortly to discuss this further with you. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Sorry was very disappointed with my last order. Just because I missed the postcode off you completely changed the address which went to old oak road in Armley instead of old road Farsley and I don't think the flowers were what I ordered no butterflies in the spray.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your recent experience at Bunches. After reviewing your order, it does appear that the full address details were not entered on point of ordering. When an order is placed online we rely on the information provided to be correct, therefore the gift was sent out with the address supplied. We do send a confirmation email after the order is placed which allows the customer to ensure all the details are correct Therefore, if any amendments need to be made this can be done before the order is dispatched. We do understand that mistakes can happen, however we cannot be held responsible for items that are not delivered or delayed due to incorrect details being provided. However, we can see that you have been in touch recently with us and on this occasion we have sent out some fresh flowers to the full correct address for you as a goodwill gesture. Please accept our sincere apologies once again for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“I have used Bunches for a few years and all has been very good generally. However, my latest order was a bit disappointing as the flowers did not last a week. Packaging left the flowers very dry and it would have been better if the stalks were sent in a water pack of some sort. See tax if there is some cost saving that doesn't work.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that the flowers received were of poor quality, and not to our usual high standard. It is extremely disappointing as we try to make every order perfect. Taking this into consideration, I have passed this information onto our production team to investigate further. In addition to this, a member of our team will in touch shortly to discuss this a bit further with you. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews