Bunches.co.uk Reviews

4.7 Rating 202,309 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,309 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, the flowers I ordered last year came early and I was so impressed that I ordered again this year. I booked weeks in advance to ensure it would at least arrive on Sat 14/11/2015, if not then early like last year. Unfortunately the flowers arrived on Monday. I was clear in my card and message that they were for my mother and they were for her birthday. It was a birthday card that I had selected and yet the chocolates provided were marked "Valentine" chocolates. I don't mind the lateness because it was an almost central London address, which would have been heavily congested with traffic, but the attention to detail was not evident.”

Helpful Report

Posted 9 years ago

Thank you for your comments Trang. I do sincerely apologise for the delay in delivering your gift, I do believe the Royal Mail were trying there hardest to deliver parcels as quickly as possible but due to the severe weather conditions of late there are some slight delays. With regards to the chocolates, having looked into your order further I can see that the Luxury Valentino Belgian chocolates were ordered, these are not Valentine chocolates, they are simply the brand name of the company that supply them. Please accept our apologies for any disappointment or confusion caused.

Posted 9 years ago

“The flowers that arrived where very small in size and quantity. Also they where squished and didn't look very nice!”

Helpful Report

Posted 9 years ago

Thank you for your kind comments Leia. I am sorry for the disappointment caused on this occasion. Our flowers are despatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

“I ordered them for my wife for her 50th birthday but she was very disappointed with the amount of flowers you got for the money, compared with other florists we have used recently. The chocolates and cake were a nice touch but I think my wife would have just pregerred a few more flowers instead. It was all a little disappointing as I had ordered them as a surprise for her as I was working away at the time, but it didn't really do the trick!”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave us your comments Mark, we really appreciate all feedback. I am sorry you have been unhappy with the amount of flowers received, our illustration shows the standard size bouquet and we detail on the product page exactly how many stems will be included in the bouquet, so I apologise for the disappointment caused. If you would like to take this further with our customer support team please do not hesitate to get in touch, either via email on flowers@bunches.co.uk or via telephone 0800 626 249. With our thanks and apologies.

Posted 9 years ago

“Arrived a day later than planned, no way we're they value for money. Will not use again flowers falling apart within 2 days.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave us your comments Hugh. I am sorry to hear you have been unhappy, it is extremely disappointing as we have such a high standard. If you could please contact our customer support team either via email at flowers@bunches.co.uk or via telephone on 0800 626 249 so we can look into this further for you. With our thanks and apologies.

Posted 9 years ago

“The flowers were delivered on time but looked nothing like the picture of them. Felt embarresed I had sent them!”

Helpful Report

Posted 9 years ago

Thank you for your kind comments regarding our service Christine. I am sorry for the disappointment caused on this occasion. Our flowers are despatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

“Excellent service but very very disappointed with flowers paid £20 for a bunch of flowers worth about £5 was very misleading”

Helpful Report

Posted 9 years ago

Thank you for your kind comments regarding our service Abbey. I am sorry for the disappointment caused on this occasion. Our flowers are despatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

“Hello dan, I would have to say poor I'm afraid. I chose a pink azalea plant from the selection but that wasn't what arrived, in fact I heard it was a white plant. Also didn't realise that the card was a small one. In conclusion, I had asked for the gift to be delivered Monday 9/11, instead it was delivered sat 7/7. As this was for an 80th birthday for a dear lady I'm a bit disappointed.”

Helpful Report

Posted 9 years ago

Thank you for your comments June, Firstly I want to apologise for any upset or disappointment caused on this occasion. I can confirm a Pink Azalea was sent to your recipient, along with the card chosen. I can also see that you opted for the free First Class post delivery which takes 1-2 working days to deliver via Royal Mail. We cannot guarantee any specific dates unless the courier is paid for unfortunately. We do ask for a preferred delivery date then we send out 2 working days prior this date if possible, so that a special occasion is not missed. This is explained when choosing your delivery date on the calendar, throughout our website and on your order confirmation. Please accept my apologies again.

Posted 9 years ago

“Bouquet contained only carnations. 1/3 was dry... Very disappointed!!!!”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave us your comments Ann. I am sorry to hear you have been unhappy, it is extremely disappointing as we have such a high standard and try to make every order perfect. I do believe you have been in contact with our customer support team regarding this matter and a fresh bouquet has been sent with our sincere apologies. With our thanks and apologies.

Posted 9 years ago

“Hello. I am sorry to give this review as I have used Bunches several times nowand beenn very happy with your service. However the last order I put in was disappointing. I ordered a plant for my sister in Scotland, for her birthday on 4th November. I just found out yesterday that the packing inside the box had squashed the plant. She normally sends me a photo on FB soon as she gets it however she hadn't so I was surprized. She told me that she was trying to nurture it back before she sent a photo as it was all squashed. Normally your flowers are really nice and arrive packed well. This is the first time I have sent a plant, as I thought this would last longer, maybe not a good decision. Anyway, wanted you to know so that you might perhaps look at your packing. Mrs Johanne Norman, Perth, Western Australia.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave us your feedback Johanne. I am so sorry to hear that the flowers were damaged and crushed on arrival. We have been using Royal Mail as our courier for over 25 years now and they usually handle our gifts with such care and attention, can you please contact our customer support team either via email at flowers@bunches.co.uk or via telephone 0800 626 249 with your order number so we can look into this further with Royal Mail and make this up to you. With our thanks and apologies.

Posted 9 years ago

“Flowers were ordered for my wife's 60th birthday, on the web site they looked stunning, when they arrived on time on the Tuesday the day before her birthday, they were in bud, it's now Friday night and they have still not opened out properly, they look ok but nothing special not a patch on the website photo, my wife bought a bunch from the local florist for £20 for a neighbour and they far outshine these for £4 less, quite disappointed, All the other flowers she received are far better than bunches efforts”

Helpful Report

Posted 9 years ago

Thank you David for taking the time to leave us your feedback. I am so sorry to hear this has happened, we provide the sugar solution and instructions for the stems to be placed in luke warm water which should encourage the buds to open after around 48 hours, so to hear this did not happen I do sincerely apologise and would like to make this up to you. Please contact our customer support team on 0800 626 429 or via email at flowers@bunches.co.uk so we can look into this for you. With our thanks and apologies.

Posted 9 years ago

“Sadly they got returned to the post office and did not get collected in time, do won't use again, can't comment on flowers as I didn't see them”

Helpful Report

Posted 9 years ago

Thank you for your comments Helen. I am sorry to hear of the disappointment caused on this occasion. After looking into your order further I can see the flowers were dispatched on time and delivery was attempted on the day requested. Unfortunately as there was no answer at the time of delivery the parcel was taken back to the local post office and a calling card pushed through the door with instructions of how to collect the flowers or have them redelivered.

Posted 9 years ago

“It came two days early and the recipient wasn't actually at home then, good quality products though, cheers.”

Helpful Report

Posted 9 years ago

“The recipient of my gift of flowers wasn't at home at time of delivery - a note saying collect from Post Office was left for her but nothing indicating the parcel was perishable therefore she didn't collect for 2 days therefore the flowers were less than fresh to say the very least - very disappointed and you should always indicate that the parcel is perishable”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave us your comments Lynne. I am sincerely sorry to hear this has happened. It is Royal Mail's policy to mark the card as perishable if there is no answer at the time of delivery to let the recipient know that the parcel needs to be collected straight away. We have been using Royal Mail as our delivery partner for over 26 years and they usually deliver our gifts with such care and attention, however I apologise again to hear that this did not happen. If you could kindly contact our customer support team on 0800 626 249 or via email at flowers@bunches.co.uk so we can make this up to you.

Posted 9 years ago

“Poor quality, chocolates not presented well, flowers disappointing.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave us your comments Ann. I am sorry to hear you have been unhappy, it is extremely disappointing as we have such a high standard. If you could please contact our customer support team either via email at flowers@bunches.co.uk or via telephone on 0800 626 249 so we can look into this further for you. With our thanks and apologies.

Posted 9 years ago

“Poor, late delivery, card to wrong address. No phoning recipient. Won't use again”

Helpful Report

Posted 9 years ago

We really appreciate you taking the time to leave us your comments Nicola, as all feedback is welcomed. I am sorry to hear that this has happened, so we can look into this further with Royal Mail would it be possible for you to contact our customer support team on 0800 626 249 or send an email to flowers@bunches.co.uk please? With our thanks and apologies again.

Posted 9 years ago

“Delivered on time.Not happy with what was received as to what was ordered.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave us your comments Mr Hobson. I am sorry to hear you have been unhappy, it is extremely disappointing as we have such a high standard and try to make every order perfect. If you could please contact our customer support team either via email at flowers@bunches.co.uk or via telephone on 0800 626 249 so we can look into this further for you. With our thanks and apologies.

Posted 9 years ago

“The picture on the website doesn't match the reality at all”

Helpful Report

Posted 9 years ago

Thank you for your comments Jessica. I am sorry for the disappointment caused on this occasion. Our flowers are despatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

“Very disappointed with the quantity of the flowers. The free chocolates were of small quantity as well.”

Helpful Report

Posted 9 years ago

Thank you for your comments Michael. I am sorry for the disappointment caused on this occasion. Our flowers are despatched whilst still in bud so the arrangement will look slightly smaller than the image displayed online when it arrives; this is to ensure a maximum vase life and limit damage during transit. The stems will need to be placed in luke warm water to encourage the buds to open. However if you do still find yourself unhappy once the flowers have opened please do not hesitate to contact us either at flowers@bunches.co.uk or 0800 626 249 and we will be happy to help. With our thanks and apologies.

Posted 9 years ago

“My daughter has not received the flowers or chocolates I ordered yet, please cancel them now and refund my payment, thanks”

Helpful Report

Posted 9 years ago

Thank you for your comments. I am sorry to hear this has happened, I can confirm your flowers gift left us on time and with no problems, so there should be no reason for the none delivery. If you could kindly contact our customer support team either at flowers@bunches.co.uk or on 0800 626 249 so we look into this further for you. With our thanks and apologies.

Posted 9 years ago

“not recived by recipient yet”

Helpful Report

Posted 9 years ago

Thank you for your comments Barbara. I am sorry to hear this has happened, I can confirm your flowers gift left us on time and with no problems, so there should be no reason for the none delivery. If you could kindly contact our customer support team either at flowers@bunches.co.uk or on 0800 626 249 so we look into this further for you. With our thanks and apologies.

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,309 reviews