Bunches.co.uk Reviews

4.7 Rating 202,280 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,280 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers should have been delivered on the sat didn't arrive until the Monday ,they look nothing like what was ordered and most were dead ,very disappointed!!! Paid £22 for these .never again.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Mrs F Parry. I can see on your order the Royal Mail First Class Post service has been chosen delivery this can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation. If you would like to contact our customer support team on 0800 626 249 regarding the flowers they will be happy to look into this further for you.

Posted 9 years ago

“Very disappointed in the flowers for my mothers birthday. The £1.99 card was small bent and flimsy. The delivery wasn't free because I wanted a Sunday delivery, but that's fair enough and the tracking system was great. Flowers looked like a £5 bunch from a local supermarket. Very disappointed and I felt like a cheapskate compared to other flowers family members bought from local florists. The free chocolates was in a bag and looked like buttons! No box - awful”

Helpful Report

Posted 9 years ago

Thank you for your feedback Tracey. We are very sorry to hear you have disappointed with the flowers and gift card that where received.Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249

Posted 9 years ago

“See my correspondence today with Carly. The flowers were terrible, and I believe the very least you can do is send a replacement bouquet. Carly has my photos, and when my mother followed her helpful if implausible advice, all the other petals fell off!”

Helpful Report

Posted 9 years ago

Thank you for your comments Paul. We are sincerely sorry to hear you have been disappointed with the flowers on this occasion. I believe Carly has been in correspondence and is awaiting a reply via email from yourself.

Posted 9 years ago

“Discusted emailed bunches , the flowers are nothing like the picture, false advertisement. I sent a email on the 4th of june and have still had no reply from them regarding these flowers i am outraged as they was a present for my mum for her birthday and she lives at the other side of england so therefore i thought bunches was a good idea never again would i get flowers from here!!”

Helpful Report

Posted 9 years ago

“Very disappointing flowers arrived but did not look anything like the picture on the web site, very misleading.”

Helpful Report

Posted 9 years ago

Thank you for your feedback David. We are sorry to hear you have not been happy with the flowers that have been received.Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249

Posted 9 years ago

“The flowers were for a colleague who was leaving . Very disappointed with the Flowers considering the price . Won't be using bunches again”

Helpful Report

Posted 9 years ago

Thank you for your review Keith. We are sorry to hear that you have been disappointed with the flowers that have been received on this occasion.Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249

Posted 9 years ago

“I ordered a bouquet of flowers with delivery guaranteed courier for a girlfriend day deliveries was sent me a message that the bouquet will arrive at a certain time, but not enough, after we were announced that will reach over 3 days but unfortunately did not show up at all Unfortunately I had a bad experience”

Helpful Report

Posted 9 years ago

Thank you for your review Pigui. We are sorry to hear that the flowers have not been delivered as requested.Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249

Posted 9 years ago

“I ordered a raspberry sorbet bouquet to thank my daughter for her wonderful care after my stroke ,paid extra for courier service,my daughter waited in all morning they never arrived.I”

Helpful Report

Posted 9 years ago

Thank you for your review Melissa. I am very sorry to hear that the flowers have not arrived as requested. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249

Posted 9 years ago

“Poor delivery option, using Royal Mail ensures that if your not in for delivery they take the flowers away. I left specific instruction to leave them by the front door, this was not followed and the delivery man did not fill out the card correctly. Use another delivery firm, I wont be buying from you again until you use another courier.”

Helpful Report

Posted 9 years ago

Thank you for your comments Andrew. We are very sorry to hear you have been disappointed with the Royal Mail delivery service on this occasion. We do offer a courier service on all bouquets for the extra charge of £5.95. If you would like to contact our customer support team they will be happy to discuss this further. You can contact us at flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“Totally disappointed with the flowers I ordered for my Mother in laws 88th birthday ! Some of the flowers in poor condition and many had too short stems to do anything with . Nothing like it looked on the Web page and the free box chocolates well it was a very small bag that came with them.so sorry folks won't be using you again and won't be recommending you to others , poor show!!!!! Mrs Jennifer Walton”

Helpful Report

Posted 9 years ago

Thank you for your feedback Jennifer. I am very sorry to hear you have been disappointed with the flowers that where received on this occasion. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“Very disappointed flowers looked half dead, and scrappy.”

Helpful Report

Posted 9 years ago

Thank you for your feedback. I am sorry to hear that you have been disappointed with the bouquet received on this occasion. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“They were ordered to be delivered on the 27th but arrived on the 26th. They had mostly died by the 1st of June. I was very sad to see this as we travelled to England to see our parents a couple of days after their 66th anniversary and as the photos will show you what the flowers were like.. And the card was very poor and basic. These photo were taken on the 2nd of June.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Jill. We are very sorry to hear that the flowers have not lasted as we would expect.Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249. Thank you in advance

Posted 9 years ago

“Ordered flowers to be delivered on 27th May. Still not delivered but the money has gone out of my bank account .Terrible service. My sister was only 65 once .”

Helpful Report

Posted 9 years ago

Thank you for your review Jane. I am very sorry to hear the your order has not yet arrived as requested.Would it be possible to get in touch with our customer support team so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“Flowers received a day before. Not very generous bunch and no free chocolates as promoted.”

Helpful Report

Posted 9 years ago

Thank you for your review Kathryn. If the Royal Mail First Class Post service is the chosen delivery this can take 1-2 days, this is highlighted on the calendar when you place your order and throughout your order confirmation. I am sorry to hear the complimentary chocolates where missing in your order. Please do contact us on 0800 626 249 and a member of our customer support team will be happy to look into this for you.

Posted 9 years ago

“Ordered these for my Wife, When they arrived they were poorly presented buds and looked awful. Got in touch with customer services who said they are dispatched like that to give maximum vase life. Yet they still haven't blossomed 3 days on. So if you want to sent your loved ones a bunch of green stems and unopened buds go ahead but otherwise steer well clear.”

Helpful Report

Posted 9 years ago

Thank you for your comments Daniel. I believe you have been in correspondence with a member of our customer support team. You comments have been passed on and are is being looked into further. Thank again for your comments.

Posted 9 years ago

“Terrible, arrived in a tiny box and when opened it looked absolutely nothing like the picture, am demanding a refund and will never use this site again. Prompt delivery, but then at £5 it would have to be.”

Helpful Report

Posted 9 years ago

Thank you for your feedback James. I am very sorry to hear that you have been disappointed with the flowers on this occasion . Would it be possible to get in touch with our customer support team with your complaint so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249 Dele

Posted 9 years ago

“Ordered flowers last wed for my sister's birthday, up until now she hasn't received these, please explain??”

Helpful Report

Posted 9 years ago

Thank you for your feedback Ann. I am very sorry to hear that your gift has not arrived as requested. Would it be possible to get in touch with our customer support team so that we are able to look into this further for you straight away. You can contact us on flowers@bunches.co.uk or 0800 626 249

Posted 9 years ago

“Do not use ....... Unless you want sticks to arrive and not ( flowers )”

Helpful Report

Posted 9 years ago

Thank you for your comments Dewar. I am sorry to hear you have not been happy with the flowers that have been received.Would it be possible to get in touch with our customer support team so that we are able to look into this further for you straight away. You can contact us on flowers@bunches.co.uk or 0800 626 249

Posted 9 years ago

“Good ordering service Delivery was very poor with the flowers left behind the dustbin in high temperatures and a card shoved through the letterbox despite my elderly disabled mother being in. As they were for her 90th birthday I was extremely disappointed. Will not use again.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Nigel. I am very sorry to hear that you have been disappointed with the service you have received on this occasion regarding delivery . Would it be possible to get in touch with our customer support team with your complaint so that we are able to look into this further for you. You can contact us on flowers@bunches.co.uk or 0800 626 249.

Posted 9 years ago

“your service is appalling , I was let down badly with your delivery, this was my first order with you and I will; not make the mistake of repeating it. Whatever your excuse is 3 days delivery is far too long , I could have got free next day delivery from any amount of companies.”

Helpful Report

Posted 9 years ago

Thank you for your feedback Roy. I am very sorry to hear that you have been disappointed with the delivery service on this occasion . Would it be possible to get in touch with our customer support team so that we are able to look into this further for you straight away. You can contact us on flowers@bunches.co.uk or 0800 626 249

Posted 9 years ago

Bunches.co.uk is rated 4.7 based on 202,280 reviews