Bunches.co.uk Reviews

4.7 Rating 202,000 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,000 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am disappointed that flowers I requested to be delivered on 28th July did not arrive until 31st. These flowers were to remember a loved one no longer with us so the date was very special. This is probably the first time this has happened to my orders but it has left me sad & disappointed”

Helpful Report

Posted 7 years ago

Thank you for your review Margaret, I am very sorry to hear of your disappointment regarding your flower gift. We will be in contact soon to discuss this matter further with you. Kind Regards Bunches

Posted 7 years ago

“Order arrived a day late for our Anniversary. Maybe could have been post end out a day earlier. Needless to say very disappointed.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear your gift didn't arrive on the day you would have liked. Our free delivery service is based on a 1-2 working day delivery between the hours of 8am-6pm. This information is provided on our website and in the order confirmation that is provided after the order is placed. This service comes with a 97% chance of gifts arriving on the date selected. We do offer a courier service if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 7 years ago

“The flowers were ok but looked like something you can buy from a supermarket for about £7. For what you get it is overpriced and they also don't give you an estimated time of delivery or delivery confirmation. I sent them to mt partner's place of work and spent the day worrying about if and when he would receive them. They also died within a few days despite being in a vase and using the plant food.”

Helpful Report

Posted 7 years ago

Thank you for your review I am sorry to hear of your disappointment and that flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 7 years ago

“Flowers look nothing like they do in the picture. The amount of flowers you actually get is ridiculous for the price. Not happy!”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your recent order. We will be in touch with you very soon regarding this. Many Thanks- Bunches

Posted 7 years ago

“I have used Bunches for a good many years and this is the first time I've been disappointed. It wasn't a problem with Bunches themselves I have to say, it was the delivery. The flowers & chocolates were left in a recycle bin and on a very hot day, this wasn't the best idea. According to Bunches, they should have been returned to the depot but this didn't happen. I'm still awaiting a response from Bunches.”

Helpful Report

Posted 7 years ago

“Disappointed that the flowers I ordered for my friend’s 60th birthday were not delivered on the correct day even though I had ordered them several days before.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you gift didn't arrive on the day you would have liked. Our free delivery service is based on a 1-2 working day delivery with 97% of gifts arriving on the date selected. We do offer a courier service if a guaranteed date is required this comes with an additional charge. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 7 years ago

“unfortunately the order was left by the side gate and when the recipient got home the flowers had gone and not been picked up by neighbours. They were del by dpd and this is the second parcel that has been del by them(to a different address, and different contents) in the last month I have had trouble with. They did send a photo as proof of del but it appears they don't try neighbours unlike other del company's and unfortunately makes me think twice before ordering through com. that use them. I am sure the flowers were absolutely beautiful as I have used bunches in the past. I would recommend you perhaps try royal mail delivery?”

Helpful Report

Posted 7 years ago

Thank you for your email. I am sorry to hear your flower gift has been taken from your door step whilst you were out. we will be in touch with you very soon to make this right for you. Many Thanks - Bunches

Posted 7 years ago

“I have used Bunches for many years and there service has always been first class. Sadly over the last year this seems to be deteriorating. My most recent experience and the response from customer service has left me looking for alternative provider. Sad to write this.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your recent order. If you would like to pop an email over to us with more information and the order number we will look into this further for you. Kind Regards - Bunches

Posted 7 years ago

“Beautiful arrangement but somewhat disappointed at how fast they faded. Previously when I’ve order letterbox flowers they’ve been quite durable, often at least 5 days before I need to fish any out and have had them last up to 10 days. These were delivered on Saturday and dead and wilted by Tuesday despite plenty of water and a temperate room.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your letterbox gift. I have popped an email over to you offering you a resolution. Kind Regards - Bunches

Posted 7 years ago

“The flowers lasted 2, not even that. Not the same as the picture what so ever. Wasn’t fresh at all and pretty much dead before it arrived. First and last time I’m ordering from here.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your recent order. I have sent an email over to you hoping we can resolve this with you. Kind Regards - Bunches

Posted 7 years ago

“I ordered flowers for a work colleague that was leaving and though i had used Bunches in the past and pleased with them on this special occasion i was embarrassed at what arrived. The flowers looked half dead and there was very few of them in the bunch. Very disappointing and i doubt i will use Bunches again. I ordered several days in advance but they didn't arrive until just before my colleague was due to leave work.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to here you have been disappointed with your recent gift. I have sent an mail over to you hoping we can resolve this with you. Kind regards - Bunches

Posted 7 years ago

“Not worth £20 for flowers. Some of them came wilted and squished because they were delivered in a flat box. The bouquet wasn’t full enough for £20. Also only the first part of my message was printed on the card. Pros are fast delivery”

Helpful Report

Posted 7 years ago

Thank you for your review. I am very sorry to hear you have been disappointed with your recent order. I have popped an email over to you hoping we an make this right for you. Kind Regards - Bunches

Posted 7 years ago

“I was made aware that whilst the delivery was on time, the cake was squashed and the flowers were in poor condition.”

Helpful Report

Posted 7 years ago

Thank you for your email. I am sorry to hear the gift arrived in this condition. we will be in touch with you very soon to make this up to you. Kind Regards - Bunches

Posted 7 years ago

“A wrong card was sent with my order, stating a different message and a different senders name. Absolutely ridiculous, I paid extra to get a card matching to the occasion.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am very sorry to hear the wrong gift card was included with your order. We will be in touch with you very soon to make this up to you. Kind Regards- Bunches

Posted 7 years ago

“The bouquet was much smaller than expected, especially for the price.”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your recent gift. We will be in touch with you very soon to discuss this further with you. Many thanks- Bunches

Posted 7 years ago

“Flowers were lovely but delivered a day after our wedding anniversary. It was explained when I called that it is written on the web site that orders are not guaranteed unless a more expensive delivery option is chosen. Having looked again at the web site, it does kind of say that but it's not that prominent or much of a warning (97%...). The impression is that because you have selected a particular date that is when they will be delivered (plus one of the key selling points is free delivery) I'm sure it's not meant to be misleading because it is written, but I do think much more prominence should be given to the delivery date risk”

Helpful Report

Posted 7 years ago

Thank you for your review Steve, I am very sorry to hear of your disappointment regarding the delivery of your recent flower gift. During the ordering process we do advertise written underneath the calendar our free delivery service is not 100% guaranteed to arrive on the day of your choice and although your item was given 97% chance of arriving on the date requested at the time of dispatch we are unaware of which day between the two it will arrive on. If you would like to discuss this further with our Customer Support Team please do contact us on either flowers@bunches.co.uk or 0800 626 249. Kind Regards Bunches.

Posted 7 years ago

“I went with local post office delivery and you asked me where you wanted the flowers left. I said the front door. They weren’t left at the door a card was given by the post office. My friend works full time and wasn’t expecting flowers so didn’t collect them until Saturday. By that time they were wilted and pretty much dead. I would not have purchased them if I had realized your option to leave them at the door was not a viable option.”

Helpful Report

Posted 7 years ago

Thank you for your review Gail, I am very sorry to hear of your disappointment regarding the delivery of your recent flower gift. Although we do welcome our customers to leave delivery instructions as they choose, unfortunately as advertised we can not 100% guarantee you that these will be followed at the time the delivery occurs as it would be down to the driver to do so. We will be in contact soon to discuss this further with you. Kind Regards Bunches.

Posted 7 years ago

“The delivered product was nothing like the one on the website”

Helpful Report

Posted 7 years ago

Thank you for your review Brett, I am very sorry to hear of your disappointment regarding your recent flower gift. We will be in contact soon to discuss this with you further. Kind Regards Bunches

Posted 7 years ago

“Delivery... my thank you flowers were delivered on time but unfortunately my friend was not in... altho she was left notification that a parcel was delivered shexaabt expecting flowers as it was a surprise... if I had got informed that delivery had be unsuccessful I would have rang her to let her know what the package was... unfortunately she collected days later and they were dying if not done were dead 😢”

Helpful Report

Posted 7 years ago

Thank you for your review Sandra, I am very sorry to hear of your disappointment regarding the delivery of your recent flower gift. Unfortunately unlike the courier service we offer our free delivery service is not traceable and so we are not provided any information by Royal Mail to inform our customers regarding any problems with the delivery of their gifts. We will be in contact with you very soon. Kind Regards - Bunches

Posted 7 years ago

“Saw, for the first time, a bunch of Freesias sent as a gift and I was disappointed at how 'straggly' they looked.”

Helpful Report

Posted 7 years ago

Thank you for your review Carol, I am very sorry to hear of your disappointment regarding your recent flower gift. We will be in contact with you very soon. Kind Regards - Bunches

Posted 7 years ago

Bunches.co.uk is rated 4.7 based on 202,000 reviews