“Flowers looked awful when they arrived at my neice’s house. Very disappointing”

Posted 6 years ago

Good Afternoon Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent experience at Bunches. This is extremely disappointing for us as we do try to make every order perfect. Please feel free to contact us on our freephone customer support line on 0800 626 249 and a member of our team will be happy to discuss this with you. Alternatively you can contact us via email on flowers@bunches.co.uk. We would like to offer our sincerest apologies for any disappointment caused here. Kind Regards - Bunches

Posted 6 years ago

“I was disappointed with the bouquet that was delivered. There were very few actual flowers most of the stems were fillers. It did not resemble the picture.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent experience at Bunches. This is extremely disappointing for us as we do try to make every order perfect. Please feel free to contact us on our freephone customer support line on 0800 626 249 and a member of our team will be happy to discuss this with you. Alternatively you can contact us via email on flowers@bunches.co.uk. We would like to offer our sincerest apologies for any disappointment caused here. Kind Regards - Bunches

Posted 6 years ago

“Not delivered on time despite ordering well in advance. Poor customer service, no responsibility taken. You get what you pay for I guess.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent experience at Bunches. This is extremely disappointing for us as we do try to make every order perfect. Please feel free to contact us on our freephone customer support line on 0800 626 249 and a member of our team will be happy to discuss this with you. Alternatively you can contact us via email on flowers@bunches.co.uk. We would like to offer our sincerest apologies for any disappointment caused here. Kind Regards - Bunches

Posted 6 years ago

Good Afternoon Thank you for your review. After looking into your order further I can see that your selected delivery date was the 19th Janaury, the delivery service that had been selected, was our free delivery service. This service is based on a 1-2 working day delivery with a 95% chance of the gift arriving on your chosen day, however this is not a guarantee and sadly the gift may arrive the next working day. Royal Mail deliver between the hours of 8am-6pm Monday -Friday and 8am-1pm on a Saturday. Unfortunately, as your order was sent by first-class post, we are unable to trace this. We would have expected your gift to have arrived no later than 21st January by 6pm. If there have been any discrepancies with the delivery timescale in your order, please do feel free to contact us on our freephone customer support line on 0800 626 249 and a member of our team will be happy to discuss this with you. Alternatively, you can contact us via email on flowers@bunches.co.uk Please accept our sincere apologies for any disappointment this may have caused. Kind Regards - Bunches.

Posted 6 years ago

“Delivery was very late. Missed important Birthday. When delivery finally arrived the flowers were dead, dieing, very dry. Recipient very disappointed. Would not recommend.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent experience at Bunches. This is extremely disappointing for us as we do try to make every order perfect. Please feel free to contact us on our freephone customer support line on 0800 626 249 and a member of our team will be happy to discuss this with you. Alternatively you can contact us via email on flowers@bunches.co.uk. We would like to offer our sincerest apologies for any disappointment caused here. Kind Regards - Bunches

Posted 6 years ago

“I received a rose in watering can and when it arrived it was almost dead leaves falling off it was so disappointing as it was from a special friend - I have both received and ordered from you before and this is the only time I am not happy especially as I had no response from my letter to you!”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent experience at Bunches. This is extremely disappointing for us as we do try to make every order perfect. Please feel free to contact us on our freephone customer support line on 0800 626 249 and a member of our team will be happy to discuss this with you. Alternatively you can contact us via email on flowers@bunches.co.uk. We would like to offer our sincerest apologies for any disappointment caused here. Kind Regards - Bunches

Posted 6 years ago

“Disappointed that flowers were sent without message leaving recipient unaware of who sent them. Contacted recipient a week later as no acknowledgement had been made. Most embarrassing. Bunches would not give recipient any information as it would contravene data protection. Overall feel a nice gesture was wasted.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your message was missing from the gift. We understand that the message often is the primary sentiment of all our gifts and how upsetting this can be when it goes wrong. We are unable to inform the recipient of your identity without your consent due to Data Protection Laws, however we do offer to contact you to rectify this. Please accept our apologies for any disappointment caused. Kind Regards -Bunches

Posted 6 years ago

“Flowers were beautiful but arrived one day late and without the personal message.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear the gift message didn't arrive with your gift. We understand that the message often is the primary sentiment of all our gifts and how upsetting this can be when it goes wrong. We will be in touch with your shortly regarding this. Our free delivery service is based on a 1-2 working day delivery with a 95% chance of the gift arriving on your preferred date, however this is not a guarantee. Kind Regards Bunches

Posted 6 years ago

“Ordered for Sat delivery but at 5.0pm told they couldn't deliver till Monday. Completely useless by then to use another company for a Sat delivery.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent delivery. Our free delivery service is based on a 1-2 working day delivery. This service comes with a 95% chance of the gift arriving on the date selected, however this is not a guarantee. We do offer a courier service if a guaranteed delivery date is required. Please accept our sincere apologies for any disappointment caused - Bunches

Posted 6 years ago

“Not very happy at all as I am a regular customer of over 5 years but they failed to deliver a bunch of flowers and welcome home from my elderly mother who came out of hospital last weekend - finally after many emails of complaining I was given £5 in posy points - very unsatisfactory”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent delivery. After checking our records I can see that you were given a refund in full. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“I live in Canada and was looking forward to sending a lovely arrangement to my friends in Hebburn for Christmas. The order was delivered, but not to my friends! I emailed with my concern and was assured that a replacement would be sent. To this date my friends have not received the flowers. This is hugely disappointing and I am now out of pocket and my friends have no flowers. I will find another florist in the UK in future.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear the recipient has not received their replacement gift. Our records show this was delivered and signed for. Please contact us on 0800 626 249 or email us at flowers@bunches.co.uk so that we can look into this further. Kind Regards - Bunches

Posted 6 years ago

“Sent the wrong flowers on the wrong day. Customer services wouldn't compensate. Won't use again”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to resolve this with you. Kind Regards Bunches

Posted 6 years ago

“Delivery absolutely rubbish stuck in post office for a month before contacting us. Considering the perishable nature what a waste of money”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear the recipient wasn't available to accept there gift. Our free delivery is not a traceable service, therefore we are not informed if a delivery doesn't take place. If the recipient doesn't collect the gift after being left a calling card the item is then sent back to us, which at this point we would contact the sender to inform them of this. Please accept our apologies - Bunches

Posted 6 years ago

“Flowers were starting to turn dead when they arrived. Emailed customer service no reply :(”

Helpful Report

Posted 6 years ago

Thank you for your review , we are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 6 years ago

“I paid extra for "guaranteed delivery" on my wife's birthday, the flowers were a day late. The flowers were supposed to be in bud on arrival - they were starting to wilt and were dead within 2 days.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your flowers didn't arrive as expected and also didn't last our 7 day freshness guarantee. After reviewing the order I can see that you have been in contact with us and a replacement bouquet and partial refund was provided. Our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“I ordered some flowers, my first time. I sent them to a hospital that came up on the automatic address list. Apparently some don’t accept them. This one didn’t. Had I have known I’d have rang first, I think this should be explained on the website. My friend never got her flowers.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear the hospital refused your flowers, we understand that you must feel quite upset about this. We do recommend in our delivery terms if you are sending flowers to a hospital that you first check the hospital will allow fresh flowers due to infection control and prevention rules. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“I was not happy at all the flowers I received were nothing like the picture and it wasn’t even a bunch of flowers. I could of got better from Asda and the balloon that came with it was disgusting it was not worth the price and do not recommend. I wouldn’t even call it a bunch of flowers.”

Helpful Report

Posted 6 years ago

Thank you for your review. we are sorry to hear you were unhappy with your recent flower gift. we will be in touch very soon to discuss this further with you. Kind Regards - Bunches

Posted 6 years ago

“Upset they didn’t arrive on time and missed my mums birthday. Thought the bunch was small also.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to resolve this with you. Kind Regards Bunches

Posted 6 years ago

“I bought it flowers for 1 class delivery and my women have recieved them after 6days. And flowers wasnt in little bag of water. Very dissapointed about delivery time”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to resolve this with you. Kind Regards Bunches

Posted 6 years ago

“Flowers arrived late, half were dead. Customer service kindly sent out another fresh bouquet. The customer service advisor told me the order would be upgraded. My friend received the new delivery on time, but there was no flower feeder included this time and the bunch was no different from the original order. Both my friend and I are disappointed with the service. I won’t be using bunches flower service again.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are so sorry to hear you have been unhappy with your recent gift. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to resolve this with you. Kind Regards Bunches

Posted 6 years ago

“I ordered a bouquet of flowers for delivery on the 21st December and it didn't turn up. I ordered these flowers a week before the delivery date. Very disappointed with the service..”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you gift didn't arrive as expected. After reviewing the order i can see that you have been in contact with our customer support team and this issue has now been resolved. Kind Regards -Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews