“I am very sorry but i am not satisfy at all, i made an order on the 12 February for a friend birthday on the 15 February, and she doesn't got it yet, and i did leave a message to call her before the delivery to avoid all this. The point from all of this was to receive the flowers on her birthday, now she has to go so far from where she is living to got DEAD flowers!!!and she doesn't have no time for this”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your experience at Bunches. This is extremely disappointing for us as we do try to make every order perfect. A member of our team will be in touch shortly to discuss this a bit further with you. Please do accept our sincerest apologies for the disappointment that has been caused on this occasion. Kind Regards - Bunches

Posted 6 years ago

“The flowers I ordered did not arrive on or before the requested day despite being ordered more than a week before. Therefore the service was disappointing, the important occasion was missed.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. After looking in to your order further we can see that your selected delivery date was the 15th February, the delivery service that has been selected, is our free delivery service. This service is based on a 1-2 working day delivery with a 95% chance of the gift arriving on your chosen day, however this is not a guarantee and sadly the gift may arrive the next working day. If you would like to contact us to discuss this a bit further please do not hesitate to get in touch with us on our freephone customer support line on 0800 626 249 or via email on flowers@bunches.co.uk Please accept our sincere apologies for any disappointment this may have caused. Kind Regards - Bunches

Posted 6 years ago

“send flowers to my sister and they were soaking wet on arrival most were thrown away with only 4 tulips left. Sent feedback as soon as I knew but have heard nothing from Bunches. Not sure if I would use again, as very poor after care. From, disappointed customer in Minehead.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that your flower gift arrived in poor condition. This is extremely disappointing as we do try to make every order perfect. A member of our team will be in touch shortly to discuss this further with you. Please do accept our sincerest apologies for the disappointment that has been caused on this occasion. Kind Regards - Bunches

Posted 6 years ago

“I was very disppoainted with the quality of the flowers I ordered for my wife for Valentines.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your order at Bunches. It is extremely disappointing as we try to make every order perfect. A member of our team will be in touch very soon to discuss this a bit further with you. Please accept our sincere apologies for any disappointment caused. Kind Regards - Bunches.

Posted 6 years ago

Good Afternoon Thank you for your review. We are sorry to hear that you have been disappointed with your order at Bunches. It is extremely disappointing as we try to make every order perfect. A member of our team will be in touch very soon to discuss this a bit further with you. Please accept our sincere apologies for any disappointment caused, and we look forward to hearing from you very soon. Kind Regards - Bunches

Posted 6 years ago

“Very disappointing my order didn’t arrive the day I requested”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. After looking into your order further I can see that your selected delivery date was 14th February, the delivery service that has been selected, is our free delivery service. This service is based on a 1-2 working day delivery with a 95% chance of the gift arriving on your chosen day, however this is not a guarantee and sadly the gift may arrive the next working day. If you would like to discuss this further with us then please do contact us on our freephone customer support line on 0800 626 249 or via email on flowers@bunches.co.uk and a member of our team will be happy to discuss this order a bit further with you. Please accept our sincere apologies for any disappointment this may have caused. Kind Regards - Bunches

Posted 6 years ago

“Valentine flowers turned up 3 days late. Turned them away no point day was ruined.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent experience at Bunches. We do rely on the Royal Mail and nationwide couriers to help us make our deliveries as we are a flowers by post company. On this occasion they have severely let us down which is disappointing as we do try to make every order perfect. After looking into your order, we can see that you have recently contacted a member of our team and a full refund has been arranged due to the disappointment that has been caused. Please do allow 3-5 working days for this to be credited into your account. Please accept our sincerest apologies once again. Kind Regards - Bunches

Posted 6 years ago

“I have just placed an order with your company and was disappointed with the officious way the order was taken. I of course understand that details have to be precise and there can only be a certain time given to customers however the manner in which this was done put me off. I am 71 years of age (not dithery). I have purchased flowers from you in the past and not experienced this before..”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have not had a pleasant experience with us when placing your order. If you would like to pop over some more information about this along with the delivery postal code to flowers@bunches.co.uk. We will look in to this further for you. Please except our sincere apologies. Kind Regards -Bunches

Posted 6 years ago

“It’s such a shame the last couple of times I have ordered from bunches, the flowers are dead. They used to be absolutely beautiful. Maybe they’ve changed supplier? I won’t be ordering from bunches again.”

Helpful Report

Posted 6 years ago

Thank you for your email. we are sorry to hear you have received sad looking flowers, this is very disappointing to hear. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“The flowers were all in bud when they were delivered lastSat(9th feb)and are just opening now the 16th of Feb...so really am very pleased with them and my daughter was delighted with them.I have used Bunches a few time now and will continue to do so.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are pleased to hear you have been happy with your gift and the flowers have lasted so well. Kind Regards- Bunches

Posted 6 years ago

“Valentines flowers not delivered! Tracked them on DPD...last delivery of the day ( at 21.20) and they never turned up. A very disappointed person.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive as expected. After reviewing the order, it would appear DPD were struggling to locate the property and needed further information. I can see you have been in touch with our customer support team and a replacement has been arranged. Kind Regards -Bunches

Posted 6 years ago

“Very disappointed in both quality and size of bouquet . In comparison with what I can buy in our local supermarket the postage was surely not £15!!”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“I sent my cousin a bunch and she said they were dreadful, I was really upset, however, she phoned you and was told that was dreadful and she would get a replacement either Friday or Saturday, so I await to see what happens.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you flower gift arrived rather sad, however we are pleased to hear our customer support team have arranged for a replacement to be sent to make up for this. Kind Regards. Bunches

Posted 6 years ago

“Ordered the cherry blossom bouquet, for delivery on the 11th February 2019 for my mother in law birthday. However I chose the free delivery thinking it would be there on the day as I order 1 week and half in advance. However the flowers never turned up at all nor did they deliver the day after. However they turned up on the 13th February 2019 and they had already died!!!! Terrible service I ordered a refund and they have given that through. However terrible company and their delivery is flawed and the flowers turned up we’re dead and started to rot. This is disgusting especially for my mother in law to see. WOULD NOT RECCOMEND OR USE!!! Stay away better to go to a local florist - local business is better!!!”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you gift arrived at such a later date than expected. As a flowers by post company we do rely on Royal Mail to ensure our gifts arrive as expected. For the gift to arrive so late, it would seem that this may have bee misplaced at the depot and later found and forwarded on to the recipient rather than being returned to us due to its perishable nature. Our sincere apologies - Bunches

Posted 6 years ago

“First time I used Bunches and very disappointed . I sent my daughter some flowers for the birth of our first grandchild the flowers were sparse and not like the picture.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“I ordered flowers for my mum only to receive them and they are half dead £25 wasted”

Helpful Report

Posted 6 years ago

Thank you for your review. We are very sorry to her you gift arrived with some of the blooms in a condition you would not expect. We have popped an email over to you, in the hope we can make this right for you. Kind Regards - Bunches

Posted 6 years ago

“Flowers arrived dead. Very embarrassing”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you flower gift arrived looking rather sad, this is very disappointing to hear. After reviewing your order I can see that you have been in touch with our customer support team and a replacement was arranged with our apologies. Kind Regards- Bunches

Posted 6 years ago

“Was advised that flowers were “refused” by recipient who has advised me none were delivered or left with neighbours”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been inform your gift has been refused, but the recipient has said this is not the case. If you would like to speak with us further about this, please contact us on 0800 626 249 or via email at flowers@bunches.co.uk. Kind Regards - Bunches

Posted 6 years ago

“Have just received the 12 red roses costing £35.99 APPALLING VALUE FOR MONEY. My lovely husband is mortified.”

Helpful Report

Posted 6 years ago

Thank you for your email. We are sorry to hear you have been disappointed with your roses. If you would like to pop an email over to us with some more information about this. We will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“I’ve ordered from Bunches a few times now and usually the flowers have been great. This time however the flowers I ordered for my mum looked nothing like the picture. They were about half the size. I called and they sent another bunch that was exactly the same. Very misleading for what I paid. I could have picked them up for a tenner in the supermarket. Shame as I won’t be using this company again now.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry you have been unhappy with the flowers sent to your mum. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The flowers do need a little time to bloom to resemble our online image. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“I ordered a pot of indoor plants for my daughter as a surprise to cheer her up and it said at the end free delivery (not guaranteed) or pay £5.99 for guaranteed courier delivery. As I knew she would be out the next day, and the neighbour is always there I paid the 5.99 and asked on card for instructions for it to be left next door. The order was not deliveredby a courier as I paid extra, it was delivered by mail and the instructions were obviously ignored as they left a card for it to be picked up from depot. As they were not at the depot that evening my son in law has to go back again today on an already busy day which I wanted to avoid. Customer service made some lame excuse about royal mail, when I had paid for courier guaranteed delivery, so they got extra money for not giving a damn. I am not happy and doubt I will use them again!!”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry you have been unhappy with your delivery. As explained when you contacted our customer support team, your gift was sent via Royal Mail Special Delivery Services, this is Royal Mail's courier service with a guaranteed delivery attempt. This service requires a signature therefore the gift could not be left as the recipient wasn't available to accept the gift. The delivery card does explain that you need to allow 24 hours before collection. Our sincere apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews