Bunches.co.uk Reviews

4.7 Rating 202,037 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 202,037 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No where near worth the price, no fragrance coming from the flowers, some of them were broken on arrival and the card was not a good quality card.”

Helpful Report

Posted 7 years ago

I'm really sorry to hear about your disappointment Hannah . We will be in touch with you shortly but in the meantime if you would like to get in contact with our Customer Support Team you can by calling either 0800 626 249 or at flowers@bunches.co.uk . Thank you

Posted 7 years ago

“I encountered the same as Mrs Bailey. My flowers had been despatched on 20 December, but they were not delivered by Royal Mail until Wednesday 27th! A card was left for me to collect them from the Sorting Office. The earliest date I was told I could receive them was today - Friday 29th! There was no moist cloth around the stems (like they used to have and there were also no complimentary chocolates like we used to have. I was disappointed.) Some of the flowers (naturally) have wilted. The crysanths still look amazingly okay though.”

Helpful Report

Posted 7 years ago

I'm really sorry to hear about your disappointment . We will be in touch with you shortly but in the meantime if you would like to get in contact with our Customer Support Team you can by calling either 0800 626 249 or at flowers@bunches.co.uk . Thank you

Posted 7 years ago

“the flowers were taken back to the post office sorting office as my mum was not at home. The card did not say perishable item and it was 2 days before my mum could pick them up as she is 74 and does not drive. When she finally picked them up, they had no moisture tissue round them and as you can imagine they were tired and withered. She placed them in water immediately and they did perk up, but I wish I had been advised that there would be no moisture in the packaging when I ordered them, because after all anyone knows that flowers need water to live even on a short journey. Disappointed and I have written directly to Bunches as I have been a loyal customer for a number of years.”

Helpful Report

Posted 7 years ago

I'm really sorry to hear about your disappointment Hazel. We will be in touch with you shortly but in the meantime if you would like to get in contact with our Customer Support Team you can by calling either 0800 626 249 or at flowers@bunches.co.uk . Thank you

Posted 7 years ago

“Main impression was simply underwhelming. Will not be using these services again.”

Helpful Report

Posted 7 years ago

I'm really sorry to hear about your disappointment Donald. We will be in touch with you shortly but in the meantime if you would like to get in contact with our Customer Support Team you can by calling either 0800 626 249 or at flowers@bunches.co.uk . Thank you

Posted 7 years ago

“The flowers arrived in good time, but the card was missing so there was no information who they were from. Only dsays later when I phoned to ask were the flowers OK they said 'Oh they were from you' !”

Helpful Report

Posted 7 years ago

I'm really sorry to hear about your disappointment Dermott. We will be in touch with you shortly to make this right for you. Thank you

Posted 7 years ago

“Flowers were delivered, no water to keep them fresh/alive, several flower heads were broken off, my wife was totally disappointed when she received them Expensive flowers which were to be a surprise for my wife as I’m not home due to work, didn’t go down well at all due to the condition of the flowers”

Helpful Report

Posted 7 years ago

I'm really sorry to hear about your disappointment Jim. We will be in touch with you shortly but in the meantime if you would like to get in contact with our Customer Support Team you can by calling either 0800 626 249 or at flowers@bunches.co.uk . Thank you

Posted 7 years ago

“I mentioned this last time i placed an order. As my ageing mother's memory is getting worse I have no idea if she received my order. Is it not possible to be informed that the order has been received at least by her carers. The order was placed in Australia and hopefully received in Scotland”

Helpful Report

Posted 7 years ago

I'm really sorry to hear about your disappointment regarding this Mr Wilson. We will be in touch with you shortly with the information of your delivery status . Thank you

Posted 7 years ago

“The picture shown did not reflect bud size or colour of the flowers delivered. Disappointing given the money spent”

Helpful Report

Posted 7 years ago

I'm really sorry to hear about your disappointment Ian. We will be in touch with you shortly but in the meantime if you would like to get in contact with our Customer Support Team you can by calling either 0800 626 249 or at flowers@bunches.co.uk . Thank you

Posted 7 years ago

“I have used Bunches for several years to send bouquets to friends. However, I saw the latest bouquet and we were both very disappointed. It was very small and the sprays were very thin. I will be contacting Bunches to ask for a refund.”

Helpful Report

Posted 7 years ago

I'm really sorry to hear about your disappointment Mary. We will be in touch with you shortly but in the meantime if you would like to get in contact with our Customer Support Team you can by calling either 0800 626 249 or at flowers@bunches.co.uk . Thank you

Posted 7 years ago

“Past deliveries have been fine. But this Christmas posy was disappointing. Two blooms died after 3 days and the lily's have yet to show any sign of flowering after a week. The main colour was provided by the greenery and the baubles.”

Helpful Report

Posted 7 years ago

I'm really sorry to hear about your disappointment. We will be in touch with you shortly but in the meantime if you would like to get in contact with our Customer Support Team you can by calling either 0800 626 249 or at flowers@bunches.co.uk . Thank you

Posted 7 years ago

“I ordered 5 separate bunches of flowers to be delivered a few days before. Christmas and am very disappointed with the quality in 2 at least of the gifts. The flowers do not look fresh and although some of them are small spray carnations I can see that they are not going to come out further but are almost certainly going to wilt and die within the next 2 or 3 days. As a customer of yours for many years I am horrified and I very much doubt if I will use Bunches again. What a let down and a very expensive one!”

Helpful Report

Posted 7 years ago

I'm really sorry to hear about your disappointment Monica. We will be in touch with you shortly to make this right for you. Thank you

Posted 7 years ago

“Arrived a day late - delayed in the DPD depot , missed the occasion”

Helpful Report

Posted 7 years ago

I'm really sorry to hear about your disappointment. We will be in touch with you shortly . Thank you

Posted 7 years ago

“I thought I’d ordered flowers and Christmas cake but sweets were delivered instead. Maybe I’m remembering wrong but the lady is 82 and I know she likes fruit cake. I remember my last order was wrong too.”

Helpful Report

Posted 7 years ago

I'm really sorry to hear about your disappointment June. We will be in touch with you shortly to make this right for you. Thank you

Posted 7 years ago

“I paid 7.50 for delivery and my hamper was not delivered I had to ring and complain it was delivered 2 days later. Not Good”

Helpful Report

Posted 7 years ago

I’m so sorry about this Marian. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249. Thank you

Posted 7 years ago

“Although the flowers got here earlier than anticipated, the bunch is so small and not as big as on the picture, a real waste of money”

Helpful Report

Posted 7 years ago

I'm really sorry to hear about your disappointment Jade. We will be in touch with you shortly to make this right for you. Thank you

Posted 7 years ago

“Flowers delivered were poor quality”

Helpful Report

Posted 7 years ago

I’m so sorry about this Sean. We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249. Thank you

Posted 7 years ago

“Difficult because I do not know when the flowers were delivered. Could you not send an email to confirm delivery”

Helpful Report

Posted 7 years ago

I'm really sorry to hear about your disappointment Julia. We will be in touch with you shortly but in the meantime if you would like to get in contact with our Customer Support Team you can by calling either 0800 626 249 or at flowers@bunches.co.uk . Thank you

Posted 7 years ago

“Good evening. I was expecting an email to confirm when the flowers had been delivered and when I did not get it and I called to inquire I was told they couldn't track it. Also, although I gave details as to what to put in the card, I was told that the flowers was received but they didn't know who it was coming from.”

Helpful Report

Posted 7 years ago

I am very sorry to hear of your disappointment regarding both the missing message and with not receiving a delivery confirmation. . We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249. Thank you

Posted 7 years ago

“Not so happy with my order this time, it came 2 days early as what I specifically instructed since my sister was going away for the weekend,and the flowers were quite disappointing because it was way less than the regular numbers stems specified.”

Helpful Report

Posted 7 years ago

I’m very sorry to hear about your disappointing delivery experience Myla. I will be in contact with you very shortly, but If you would like to contact us at flowers@bunches.co.uk or on 0800 626249, we will look into this for you. Thank you

Posted 7 years ago

“I RECENTLY CONTACTED THE RECIPIENT OF MY BUNCHES FLOWER ORDER AND APPARENTLY THERE WAS NO CARD WITH A MESSAGE ATTACHED, WHICH I SPECIFICALLY REQUESTED AS THEY WERE SYMPATHY FLOWERS, PLUS THE FLOWERS ONLY LASTED A COUPLE OF DAYS.”

Helpful Report

Posted 7 years ago

I am very sorry to hear of your disappointment regarding both the missing message and with the flowers that were received Gill. . We will be in touch with you shortly but in the meantime, please feel free to contact us at flowers@bunches.co.uk or on 0800 626249. Thank you"

Posted 7 years ago

Bunches.co.uk is rated 4.7 based on 202,037 reviews