“Everything. The flowers were nowhere near a like as what they seemed on the picture , considering the price you’d think they’d be a lot nicer.”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm so sorry to hear you have been disappointed. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to resolve this with you. Kind Regards Bunches

Posted 7 years ago

“The flowers arrived the day after Mother’s Day. However more worrying was that when I visited 4 days later, the flowers were already over. Disappointing. I really don’t like giving bad reviews - in fact this is probably my first”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm so sorry to hear this. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to resolve this with you. Kind Regards Bunches

Posted 7 years ago

“The flowers I ordered are terrible, they had no water in the pot and some of them already had dead petals . Won't be ordering again”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm very sorry to hear the flowers arrived like this. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to look into this further and rectify this matter for you. Kind-Regards-Bunches

Posted 7 years ago

“The flowers were not like they were in the pictures and when they came they were half dead”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm sincerely sorry to hear of your disappointment. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to resolve this with you. Kind Regards Bunches

Posted 7 years ago

“The flowers came in two parts and they were a poor poor quality. I was very disappointed considering these were for mothers day. I'd like a refund as the flowers were dying by day 4”

Helpful Report

Posted 7 years ago

Thank you for your email. I'm very sorry to hear about this. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to look rectify this matter for you. Kind Regards-Bunches

Posted 7 years ago

“Order arrived when it should highly disappointed at the size of the bunch compared to the picture on the website”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm so sorry to hear you have been disappointed with your recent flower gift. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to resolve this. Kind Regards Bunches

Posted 7 years ago

“Well.... they were dead by the time they got here. AND they were squashed in the small box that they were put in. What can I say not worth my money, I do hope I can get a refund for them as it was so disappointing when I had to give my mum them for mother's day.”

Helpful Report

Posted 7 years ago

Thank you for your review. i am very sorry to hear this. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to look into this further and resolve this matter for you.Kind Regards-Bunches

Posted 7 years ago

“Picture on the site is very deceitful. Shouldn’t be selling flowers that small for that price. Not what I expected at all!”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm really sorry to hear about your disappointment. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to look into this further and rectify this matter for you.

Posted 7 years ago

“The bouquet of lilies was not as pretty as advertised on the website, furthermore the lilies have not blossomed even after a week. My girlfriend received a bunch of un-blossomed lilies for her first anniversary. Rather disappointing.”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm very sorry to hear you have been disappointed with your flower gift. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to look into this. Kind Regards Bunches

Posted 7 years ago

“I sent them to my best friend for mother’s day. Was dissatisfied that some of the flowers were dead or dying within days and she told be that there was no stems on those that died so she couldn’t nurture them to live, the last lot was fine but these were very bad”

Helpful Report

Posted 7 years ago

Thank you for your email. I'm really sorry to hear about your disappointment. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to look into this further and rectify this matter for you. Kind Regards-Bunches

Posted 7 years ago

“I have just spoken to my Mum, who remarked how disappointed she was with the flowers that she received for Mothers Day. When they arrived, she said they looked really beautiful. However, they only lasted 3 days. I have used Bunches for a number of years now and this is not up to your usual standard.”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm so sorry to hear the flowers didn't last the 7 days of freshness we guarantee. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to resolve this with you. Kind Regards Bunches

Posted 7 years ago

“I have used Bunches on several occasions - the first few times I was very happy hence the reason I used them again. On my next order which was for my daughters birthday I was very disappointed as the flowers were very sparse and were not in good condition - this was rectified by me receiving a fresh bouquet for my daughter. I decided to use Bunches again for flowers for my mother in law - these arrived too late for her birthday. I thought I would have one last g and ordered flower again for my mother in law for Mothers Day this year - they were ordered in plenty of time but arrived too late and I am very disappointed with this. I called customer services to find out where the order was and was advised thay they were to be delivered by Royal Mail - why would a flower company use Royal Mail who do not deliver on Sundays?! Very disappointed.”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm very sorry to hear you have been disappointed with your recent gift. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to discuss this further with you. Kind Regards Bunches

Posted 7 years ago

“Awful. Flowers looked nothing like the picture, shocking that they can charge this much money for what you receive!”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm so sorry to hear you have been disappointed with your recent gift. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to resolve this with you. Kind Regards Bunches

Posted 7 years ago

“I have used this company for years but this last 2 weeks they have let me down on 2 deliveries and their customer service left a lot to be desired! 1st bunch failed to arrive for Mother’s day. I emailed and was told they would send another bunch upgraded and by courier that day. Then more than 24hrs later I received an email asking for the recipients address!! I asked for my money back. By this point the flowers were 4 days late! The second bunch didn’t arrive either. They were sent out 3 days late! Not sure what has gone on but not the same service I have always received in the past.”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm really sorry to hear this. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to look into this further and rectify this matter for you. Kind Regards -Bunches

Posted 7 years ago

“When flowers arrived it was several separate bunches of flowers that looked like what you buy at petrol station. They were quite wilted. My mum arranged them herself and flowers revived once in water. Disappointing considering cost.”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm so sorry to hear you have been disappointed with your recent gift. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to look into this for you. Kind Regards Bunches

Posted 7 years ago

“I would vote 0 if I could. I've already written to customer services MULTIPLE TIMES AND MY COMPLAINT HAS STILL NOT BEEN RESOLVED A WEEK LATER”

Helpful Report

Posted 7 years ago

Thank you for your review. After looking into this I can see that our customer support team replied to your email on 16th March at 9:09am and they are awaiting a response from you. If you would like to contact us we will be happy to resolve this with you. Kind Regards-Bunches

Posted 7 years ago

“Flowers were delivered early, left over a gate so dropped from height. I had two orders, both flowers looked dead within 1 day and as a compliment you only resent to one of my deliveries, leaving me to purchase another replacement elsewhere for the other. Disappointed and won’t use Bunches again, especially after only delivery of one replacement.”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm so sorry to hear you have been disappointed with your recent gift. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to look into this for you. Kind Regards Bunches

Posted 7 years ago

“Flower died in two days”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm so sorry to hear this. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to resolve this with you. Kind Regards Bunches

Posted 7 years ago

“Website great, delivery terrible - box doesn’t fit through letter box and flowers not in water. Quality of flowers poor, looked like they had been taken from a graveyard and lasted only a few days.”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm really sorry to hear of your disappointment. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to look into this further and rectify this matter for you. Kind Regards-Bunches

Posted 7 years ago

“I had always been very happy with Bunches but the begonia I bought for mother’s day was in poor condition- lop sided and browning. The card that came with it was much smaller than last year. Very disappointing”

Helpful Report

Posted 7 years ago

Thank you for your review. I'm very sorry to hear you have been disappointed with your recent gift. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to resolve this with you. Kind Regards Bunches

Posted 7 years ago

Thank you for your review. I'm very sorry to hear you have been disappointed with your recent gift. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to resolve this with you. Kind Regards Bunches

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews