“My order did not arrive and despite two e mails to customer services it has not yet been resolved and it was for my mum's birthday. Very disappointed will not use in the future”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive as expected. We have popped an email over to you in the hope this can be resolved. Kind Regards- Bunches

Posted 6 years ago

“Not great amount for the cost . Poor”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over with a little more information to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Very disappointed ☹️ did not look like the picture at all”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“I’m afraid to say we were very disappointed with your company. My wife ordered flowers to be delivered on 28th January, the order was done online. This was a present for our daughters birthday who lives in Jersey. They didn’t arrive on the 28th or 29th but the 30th. I emailed yourselves on the 29th to ask what had happened and I’m still awaiting a reply on the 4th February. I doubt whether we will use you again, not particularly because of the late delivery, but the fact no one had the decency to speak to us to apologise.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you gift didn't arrive as expected. I can confirm we responded to your email on 30th January and we are still awaiting a response from you. A copy of this email has again been forwarded onto you, please check your spam/junk folder if this doesn't appear in your inbox. Kind Regards - Bunches

Posted 6 years ago

“Very sadly I sent a boquet to a close friend who lost her brother suddenly last week. She reports back that there were broken, damaged and even dead flowers amongst the fresh ones. Disapointing, particularly as I wanted to cheer her a little not dissapoint her. An e mail and photos have been sent, we await feedback.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear the flowers arrived in this condition. I can see that you have been in contact with us and a replacement has been arranged with our apologies- Kind Regards- Bunches

Posted 6 years ago

“promped delivery lovely carnations still lovely after9days highley recomend Bunches.CO UK”

Helpful Report

Posted 6 years ago

Thank you for your review. We are pleased to hear your carnations are still doing well after having them 9 days. We are a little sad however that you have rated us with 1 star considering the lovely review. Kind Regards -Bunches

Posted 6 years ago

“Delivery was late. And the parcel was not left in the safe place as instructed. The phone line isn’t manned from Saturday lunchtime which meant the flowers and cake were held up an additional 36 hours! Not overly helpful when I did Phone. Explained that 5% are late celeries and that the delivery persons decision re leaving parcel. Second time this has happened.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent delivery. We have popped an email over to you regarding this issue. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Was completely unsatisfied at this package that I had to give my mum for her birthday while I was away on holiday I got sent pictures of them and when I saw a was totally shocked... it was just a bunch of flowers you buy from Tesco Please get back to me about this Regards Darren McEwan (Kristian)”

Helpful Report

Posted 6 years ago

Thank you for your recent review Darren. We are very sorry to hear you have been disappointed with your recent flower gift to your mum. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Although originally I gave the wrong delivery date I telephone next day to correct this but at least another 4 telephone calls and 3 emails before they were delivered a week later 6 days late”

Helpful Report

Posted 6 years ago

Thank you for your review. After looking into your order further i can see that we received several calls requesting delivery changes to the order, due to this this put a delay on your order. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Flowers looked awful when they arrived at my neice’s house. Very disappointing”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent experience at Bunches. This is extremely disappointing for us as we do try to make every order perfect. Please feel free to contact us on our freephone customer support line on 0800 626 249 and a member of our team will be happy to discuss this with you. Alternatively you can contact us via email on flowers@bunches.co.uk. We would like to offer our sincerest apologies for any disappointment caused here. Kind Regards - Bunches

Posted 6 years ago

“I was disappointed with the bouquet that was delivered. There were very few actual flowers most of the stems were fillers. It did not resemble the picture.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent experience at Bunches. This is extremely disappointing for us as we do try to make every order perfect. Please feel free to contact us on our freephone customer support line on 0800 626 249 and a member of our team will be happy to discuss this with you. Alternatively you can contact us via email on flowers@bunches.co.uk. We would like to offer our sincerest apologies for any disappointment caused here. Kind Regards - Bunches

Posted 6 years ago

“Not delivered on time despite ordering well in advance. Poor customer service, no responsibility taken. You get what you pay for I guess.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent experience at Bunches. This is extremely disappointing for us as we do try to make every order perfect. Please feel free to contact us on our freephone customer support line on 0800 626 249 and a member of our team will be happy to discuss this with you. Alternatively you can contact us via email on flowers@bunches.co.uk. We would like to offer our sincerest apologies for any disappointment caused here. Kind Regards - Bunches

Posted 6 years ago

Good Afternoon Thank you for your review. After looking into your order further I can see that your selected delivery date was the 19th Janaury, the delivery service that had been selected, was our free delivery service. This service is based on a 1-2 working day delivery with a 95% chance of the gift arriving on your chosen day, however this is not a guarantee and sadly the gift may arrive the next working day. Royal Mail deliver between the hours of 8am-6pm Monday -Friday and 8am-1pm on a Saturday. Unfortunately, as your order was sent by first-class post, we are unable to trace this. We would have expected your gift to have arrived no later than 21st January by 6pm. If there have been any discrepancies with the delivery timescale in your order, please do feel free to contact us on our freephone customer support line on 0800 626 249 and a member of our team will be happy to discuss this with you. Alternatively, you can contact us via email on flowers@bunches.co.uk Please accept our sincere apologies for any disappointment this may have caused. Kind Regards - Bunches.

Posted 6 years ago

“Delivery was very late. Missed important Birthday. When delivery finally arrived the flowers were dead, dieing, very dry. Recipient very disappointed. Would not recommend.”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent experience at Bunches. This is extremely disappointing for us as we do try to make every order perfect. Please feel free to contact us on our freephone customer support line on 0800 626 249 and a member of our team will be happy to discuss this with you. Alternatively you can contact us via email on flowers@bunches.co.uk. We would like to offer our sincerest apologies for any disappointment caused here. Kind Regards - Bunches

Posted 6 years ago

“I received a rose in watering can and when it arrived it was almost dead leaves falling off it was so disappointing as it was from a special friend - I have both received and ordered from you before and this is the only time I am not happy especially as I had no response from my letter to you!”

Helpful Report

Posted 6 years ago

Good Afternoon Thank you for your review. We are extremely sorry to hear that you have been disappointed with your recent experience at Bunches. This is extremely disappointing for us as we do try to make every order perfect. Please feel free to contact us on our freephone customer support line on 0800 626 249 and a member of our team will be happy to discuss this with you. Alternatively you can contact us via email on flowers@bunches.co.uk. We would like to offer our sincerest apologies for any disappointment caused here. Kind Regards - Bunches

Posted 6 years ago

“Disappointed that flowers were sent without message leaving recipient unaware of who sent them. Contacted recipient a week later as no acknowledgement had been made. Most embarrassing. Bunches would not give recipient any information as it would contravene data protection. Overall feel a nice gesture was wasted.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your message was missing from the gift. We understand that the message often is the primary sentiment of all our gifts and how upsetting this can be when it goes wrong. We are unable to inform the recipient of your identity without your consent due to Data Protection Laws, however we do offer to contact you to rectify this. Please accept our apologies for any disappointment caused. Kind Regards -Bunches

Posted 6 years ago

“Flowers were beautiful but arrived one day late and without the personal message.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear the gift message didn't arrive with your gift. We understand that the message often is the primary sentiment of all our gifts and how upsetting this can be when it goes wrong. We will be in touch with your shortly regarding this. Our free delivery service is based on a 1-2 working day delivery with a 95% chance of the gift arriving on your preferred date, however this is not a guarantee. Kind Regards Bunches

Posted 6 years ago

“Ordered for Sat delivery but at 5.0pm told they couldn't deliver till Monday. Completely useless by then to use another company for a Sat delivery.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent delivery. Our free delivery service is based on a 1-2 working day delivery. This service comes with a 95% chance of the gift arriving on the date selected, however this is not a guarantee. We do offer a courier service if a guaranteed delivery date is required. Please accept our sincere apologies for any disappointment caused - Bunches

Posted 6 years ago

“Not very happy at all as I am a regular customer of over 5 years but they failed to deliver a bunch of flowers and welcome home from my elderly mother who came out of hospital last weekend - finally after many emails of complaining I was given £5 in posy points - very unsatisfactory”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent delivery. After checking our records I can see that you were given a refund in full. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“I live in Canada and was looking forward to sending a lovely arrangement to my friends in Hebburn for Christmas. The order was delivered, but not to my friends! I emailed with my concern and was assured that a replacement would be sent. To this date my friends have not received the flowers. This is hugely disappointing and I am now out of pocket and my friends have no flowers. I will find another florist in the UK in future.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear the recipient has not received their replacement gift. Our records show this was delivered and signed for. Please contact us on 0800 626 249 or email us at flowers@bunches.co.uk so that we can look into this further. Kind Regards - Bunches

Posted 6 years ago

“Sent the wrong flowers on the wrong day. Customer services wouldn't compensate. Won't use again”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to resolve this with you. Kind Regards Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews