Bunches.co.uk Reviews

4.7 Rating 198,039 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 198,039 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sadly disappointed with my order from Bunches. Bought these for a friend based on the photo online, but the bunch she received looked very sad in comparison. Very unfortunate as the pictures online looked beautiful.”

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Posted 1 year ago

“I was not really impressed with the flowers I am sorry to say.”

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Posted 1 year ago

“Ordered on the Monday and the flowers were delivered on the Wednesday late afternoon! Some of the blooms were desperately in need of water and didn’t fully recover!”

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Posted 1 year ago

Thank you for your review. We are sorry to hear the flowers were not of the quality expected. We can see that your selected delivery date was Wednesday 31st January, therefore the flowers arrived on time, however, the condition of them seems to be a problem. If you could pop us an email over with an image of the flowers, we would be happy to look into this further. Kind Regards Bunches

Posted 1 year ago

“Was disapointed on how the flowers looked when they were delivered nothing at all like the picture, i should of ordered from M&S”

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Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“Too much foliage and flowers were not great at all”

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Posted 1 year ago

“Used bunches over the years but disappointed on this occasion as roses did not bloom”

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Posted 1 year ago

“My delivery was a day later than it should have been and as a result, the flowers couldn’t be collected. They were then out of water for over two days”

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Posted 1 year ago

“The flowers delivered were not of quality and unappreciated by the recipient , thus causing disquiet and disagreement, not healing and happiness. More, better quality blooms could have been purchased at half the price from the local supermarket. The small bear was good though.”

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Posted 1 year ago

“On the picture look like a lot of flowers, but unfortunately when they got delivered to my Cousin they want that many flowers so really disappointed in them”

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Posted 1 year ago

“For what I paid for these flowers very disappointed. Won't order again from here.”

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Posted 1 year ago

“The flowers were delivered to recipient as per schedule. However, they took four days to show any colour. The recipient liked them after a while but it was polite thank you initially. I would not order again as I saw them on day 5 and the bunch was sparce for the cost. This combined with the initial presentation, was not the effect I aimed for. There are better quality suppliers and I’ll stick to them. I received a bunch myself in December, which were better but still not great value for the amount I saw the purchaser paid.”

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Posted 1 year ago

“Disappointed with my latest purchase. The flowers seemed so sparse compared to previous orders. Embarrassing really”

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Posted 1 year ago

“I ordered these flowers well before the required delivery date so I was very disappointed to find that they were finally delivered 2 days late. They look good but I unfortunately I won't be using Bunches again”

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Posted 1 year ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your selected date. Please pop us and email so we can review this further. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 1 year ago

“Just had a photo sent to me of the £32.75 mulberry flowers I had sent as a birthday gift. Didn’t look any better than the flowers I bought from Tesco for £2.00. Very disappointed”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied selection and would therefore need to be arranged on arrival and given time to bloom to resemble our online image. If you feel there are stems missing, please do get in touch, providing an image and stem count and we can review this further. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 1 year ago

“Flowers were sent back to the depot after attempted delivery instead of being left with a neighbour or in a safe place. No good when the item is perishable. The flowers arrived the next day, limp and not at best.”

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Posted 1 year ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 1 year ago

“minimum of ten characters”

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Posted 1 year ago

“First time using Bunches and very disappointed. Item arrived 3 days late and the plant was sadly battered. Bunches did refund delivery and cost of plant very quickly after seeing photos which was good. However think maybe they should think about using a different delivery service.”

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Posted 1 year ago

“Very disappointed with the flowers my partner was very unhappy. I won't be using your service again”

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Posted 1 year ago

“Buyer beware - photos are brilliant, the actual flowers not so much. I contacted Bunches and expressed my dissatisfaction/embarrassment as they were a gift. They were extremely quick with their response, advising I needed to allow the buds to open as they were sent like that to maximise vase life and limit damage during their journey, in addition to aranging it to resemble the online image. Nearly two weeks have passed and they look like what they are - a few flowers that could never resemble the image. Not happy.”

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Posted 1 year ago

Thank you for your review. We are sorry that you remain unhappy with your flower gift, as advised when you contacted us, "if you remain unhappy once the flowers have bloomed, please do contact us again". If you would like to pop a further image over to us, we would be happy to review this again. Kind Regards Bunches

Posted 1 year ago

“Unfortunately, the tulips were left on the doorstep overnight therefore they were a bit sad once the recipient found them.”

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Posted 1 year ago

Bunches.co.uk is rated 4.7 based on 198,039 reviews