“I ordered a bunch for my daughter as I was unable to be with her on her birthday and the picture looked really full with blooms but what was actually delivered was nothing like it … wouldn’t recommend again I contacted them to say I was disappointed but didn’t get a reply other than that they would investigate … shame on them”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“I was very disappointed that the flowers I sent for a friends birthday sat nearly 2 days in the sorting office I understand it’s a delivery issue but when I phoned customer service to cancel the flowers I was told I would not be refunded as they had been sent out when the flowers finally was received by my friend they were not in the best condition so I bought her some more I did not ring to complain after I was annoyed and upset with the previous response from customer service .”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry that you have been unhappy with your recent gift. After revewing the order we can see that a delivery was attempted on time, however the recipient was not available to accept the gift. As a postal service if the reciepint is not available the gift is sent back to the deport where this can be collected or a delivery rearranged. As the gift is of a perishable nature we do recommend the gift is collected as soon as possible. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 years ago

“Very disappointed the picture of flowers that you show on your website and what my friend received was completely different !”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Bouquet arrived as promised however it bore no resemblance to the advertised bouquet, would not use this supplier again, really disappointed was a suprise for daughter in law , but fell well short of expectations”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Very disappointed, I have sent to other family members before but this was the first time I have seen what arrived. The stalks on the flowers were very short so the vase had to be so short they looked ridiculous. Some of the flowers were a bit brown and squashed. They even have any plant food. I could have got better flowers from a garage forecourt for a quarter of the price. I won't be using or recommending this company again. Lee”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with you shortly. Kind Regards - Bunches

Posted 3 years ago

“I have used bunches for years and I have been impressed until now, I ordered unicorn bliss flowers for my sisters birthday they arrived one flower stem dead, more chrysanthemums than anything else and one lilly, for the price I paid I'm disgusted and so was my sister I will not be using bunches anymore.”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 3 years ago

“Very disappointed. I did get an initial offer but would rather have paid full price and received what I expected. I was embarrassed to see a photo on delivery of the gift I sent . Won’t use again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Awful! Flowers look nothing like the pictures & some of the buds were damaged. When I complained & asked for refund they wouldn’t give it. Will not be using them again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. After reviewing your complaint we can see that we contacted you offering to replace the flowers, however, it appears we have not received a response from you. If you would like to reply to this email we can then resolve this issue. Please accept our sincere apologies for any disappointment this may cause. Kind Regards Bunches

Posted 3 years ago

“The order that was sent to Mrs Audrey Meers were very disappointing, Apparently the iris’s and roses didn’t open and fell off. As this was from our church to her on the loss. Of her husband. we are upset. Margaret Smailes”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 3 years ago

“Having been a customer for a very long time, this order was not delivered due to my mistake. However their customer support team were very unhelpful. I will not use the company again”

Helpful Report

Posted 3 years ago

“Flowers arrived in poor condition and "customer service" were very unhelpful. Would definitely not use again and would not recommend”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry you have been unhappy with your gift. We can see that you have contacted our Customer Support team and were informed to follow the care instructions and if you remained unhappy to contact us again. If the flowers did not fare please do contact us again so we can review this further for you. Kind Regards Bunches

Posted 3 years ago

“Always late. Flowers are meh. Always had to complain. Then get the oblegtuary oh it's in the way email. Can't really see me bothering again”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry you have been unhappy with your order. After looking into this we can see that the flowers were delivered on the date requested. When you contacted us we provided you with the tracking details that showed the delivery information. Kind Regards Bunches

Posted 3 years ago

“Very disappointed in my order. Flowers were not in his as described and looked old and not many freesias”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Will never use this company again ! The flowers that were sent for a friend’s birthday were the smallest bunch I ever seen, what a waste of money. When I complained they made stupid excuses asking me to count the stems or they must be in bud ( which they weren’t) even though I sent a picture of the tiny display. Very disappointed”

Helpful Report

Posted 3 years ago

Thank you for your email. We are sorry to hear that you have been unhappy with the flowers that were sent. We can see that we asked you to provide us with a stem count as the image provided it was very difficult for us to see how many stems arrived due to the way they were displayed. If you would like to provide us with a full stem count we can then review this further for you. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 years ago

“flowers were for my sister's birthday, they didn't arrive on the day and they were the wrong flowers. sadly won't use you again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Delivered to the wrong address! Ridiculous. Small bunch of flowers, not worth the £30 Won't be using again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Very disappointed with this bunch. I sent a complaint to your customer services last week and to date have not had a response. £2.99 bunch from Lidls would have been better.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. Unfortunaley we cannot locate any communication from you. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“It would appear I had a wrong address for the flowers that I ordered for an old friend several hundred miles away. When I discovered they were to be returned to sender “Bunches,’ I called and asked them to send them to me. They said it wasn’t possible since it might take a week or more and I would need to pay postage £4.95 or whatever. I agreed. Alternatively I could have a 25@ discount on my next order. (One of my last orders went to the wrong address.) I’m still awaiting the promised delivery of the old flowers.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear that incorrect information was given that led to failed delivery. Unfortunately when a gift is returned to us this can take Royal Mail up to 21 days to return. As the gift was of a perishable nature we are unable to send the returned product once this has arrive back to our warehouse. Please accept our sincere apologies for any disappointment this matter may have caused. kind Regards Bunches

Posted 3 years ago

“Ordered Valentines flowers over a week in advance and they failed to deliver on time. When the flowers arrived they were not in particularly good condition and were looking worse for wear/wilted within 5 days - usually florist flowers last 2/3 weeks. Disappointed but appreciate its a busy time for them.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Half dead when they arrived and looked nothing like the advert. Some of the stems were half the length of the others. Won’t be using again”

Helpful Report

Posted 3 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews