“sadly orchids never picked up- wilted & sad, won't buy again”

Posted 3 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 3 years ago

“I was extremely embarrassed when the flowers arrived for my friends 75th birthday. She has been ill, I hoped the flowers would cheer her up. Instead I had to apologise for the flowers. The bunch was extremely small. I wouldn't have paid more than £5 for them. Please take me off your mailing list. I tried to send a photograph to show how pathetic they were but it wouldn't go through.”

Helpful Report

Posted 3 years ago

thank you for your review. We are sorry to hear you have been disappointed with the flowers recieved. Could you Please could you forward the image of the bouquet by email to flowers@bunches.co.uk as you are unable to attach this to our contact form. Kind Regards Bunches

Posted 3 years ago

“I have used Bunches several times and always paid for a courier delivery so they arrive on birthdays ect. However they never been delivered on the right day which is very disappointing. The last lost were left on the doorstep in full view on early Sunday morning and the recipient was away and I paid for them to be there on the Monday. So had to contact the recipient which ruined the surprise who then contacted their neighbour to rescue them.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear the gift arrived earlier than expected, this is very disappointing to hear. We will be in touch with you very soon to make this right for you. Kind Regards Bunches

Posted 3 years ago

“What arrived looked nothing like pic on website. Disappointed as have used this company before and the flowers were lovely. Unfortunately lost a customer”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Have used bunches for a few years now, but this delivery the flowers very poor just managed to get a week out of them just lifeless very disappointing,”

Helpful Report

Posted 3 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 3 years ago

“Normally a very satisfied customer on several occasions but this time golden sunshine flowers very disappointing and not satisfied at all were nearly dead in 5 days”

Helpful Report

Posted 3 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 3 years ago

“The ‘large’ contained 2 roses…. Dread to think what a regular looks like”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry you have been disappointed with your gift. Could you please pop an email over to us with the correct order number and a little more information, as the order number you have provided us with does not contain any roses in the arrangment? Kind Regards Bunches

Posted 3 years ago

“Very disappointed, looked nothing like the flowers I ordered. The picture obviously had more flowers to give impression of fuller bouquet. Not worth the money and won't be using Bunches again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Poor customer service. No updates on delivery”

Helpful Report

Posted 3 years ago

“I don’t think the person received their order”

Helpful Report

Posted 3 years ago

Thank you for your review. After checking the tracking of this gift we can see that the recipient was not available at the point of delivery. A calling card was left for them and this was later collected. We hope this helps. Kind Regards Bunches

Posted 3 years ago

“The recipient hasn’t got their flowers!!!”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Nice selection of flowers but most started to wither within a couple of days”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Didn’t look like the picture at all!”

Helpful Report

Posted 3 years ago

“Very disappointed. The flowers received were not like advertised at all (not just because they weren’t in bloom yet). Some stems were broken. Contact customer services with photo and they weren’t interested. Just said wait until they bloom. They were a birthday gift for an aunt. Won’t be using again. Very disappointed. Ordered the galaxy rainbow ‘display’ received a few bedraggled stems.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry you have been disappointed with the bouquet and services. After reviewing your communication we can see that we asked you to allow the flowers to bloom and contact us again if you remain unhappy. We have not received any notification about any broken stems. If you would like to pop us a further email with this information we can then review this again. kind Regards Bunches

Posted 3 years ago

“My daughter was very dissatisfied with the flowers from Bunches , and advised me not to waste my pension on your services again . . Many thanks Joan Raftery”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“not bloomed, small bundle, even after a few days, it’s still far from what the photo advertises”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 3 years ago

“Already sent this in comments on website but had no reply. Extremely disappointed with the bouquet ordered for my daughter's 40th(9.1.22) Arrived late afternoon,puny bunch of flowers which bore little resemblance to beautiful pic on site even after days in vase”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand-tied arrangement and would need to be arranged and given time to bloom to resemble our online image. All deliveries take place between 8am-6pm. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

“Gifted flowers, card and cake for a friend, unfortunately only 2 items were delivered. Called customer service, assured me it would be delivery but it’s yet to be delivered it’s been 8 working days. Very disappointed”

Helpful Report

Posted 3 years ago

“Flowers arrived in very poor condition, not worth the money at all.”

Helpful Report

Posted 3 years ago

“One lot in bud & the other fully out. So when the second were to come out the first would be dead. Wrote to inform the company but given the brush off. Won't buy again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews