Bunches.co.uk Reviews

4.7 Rating 199,789 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 199,789 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Already sent an email of total disappointment with flowers received for my Mother in Law. Looked nothing like the advertised flowers on the website .”

Helpful Report

Posted 3 years ago

“Unfortunately the flowers I ordered for Mother’s Day were mostly wilted. My mother was very disappointed and I ended up buying her another gift to make up for it.”

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Posted 3 years ago

“Very disappointed in the flowers you sent . I paid £29 for a few sprigs of flowers.”

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Posted 3 years ago

“The flowers did not look like the picture and we’re not good value for money.”

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Posted 3 years ago

“I ordered a bunch if flowers for mothers day, I wasn't able to visit my mum so opted to send. It wasn't until several days later that mum decided to tell me how bad the flowers were. She waited because she didn't want me to feel bad. Several stens were broken and the blooms were squashed in the packaging. Very disappointing”

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Posted 3 years ago

“The bunch given was very disappointing unfortunately, they were not worth the money at all”

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Posted 3 years ago

“I accidentally put the wrong house number, noone called me they just didn't deliver the flowers and then offered me 25% off my next bunch. If they had just called whilst they were there I would have rectified the situation. So £37 gone and had to order more but never from this company again I went else where Communication is awful with this company.”

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Posted 3 years ago

“How can a flower company send perishable items to a depot without any access for 2 days… ridiculous. Needs processes to stop this happening”

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Posted 3 years ago

“It sent the wrong greeting card with my flowers”

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Posted 3 years ago

“Flowers Fried up not the best disappointed”

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Posted 3 years ago

“Very disappointed, tiny bouquet delivered to the paper bin.”

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Posted 3 years ago

“Flowers didn’t look anything like the website and some looked dead”

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Posted 3 years ago

“I paid for large. I visited my parents and saw the flowers which were a very poor representation of the beautiful bouquet on the website. I was embarrassed and very disappointed. I won’t be buying from Bunches again.”

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Posted 3 years ago

“Flowers came half dead already, flowers head's were hanging over. Leaflet said put them in lukewarm water to stop them dropping but nothing happened. Looked nothing like they do in the photo. Wasted my money”

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Posted 3 years ago

“Very disappointed will not buy from them again”

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Posted 3 years ago

“I ordered a bunch of flowers and birthday chocolates to be sent to my sister in law for her birthday. Unfortunately these were not delivered to her on her birthday as I received an email stating the delivery had failed despite her being home at the time of the attempted delivery, failing to deliver the flowers I would of thought they would have left them with a neighbour however this was not the case. Her birthday was on a Friday and therefore I was unable to arrange redelivery of the flowers until the Monday. When the flowers did arrive late (6ish) on Monday they had no water and were dead. I am very disappointed with the service and quality of the product from this company and will not be ordering from them again.”

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Posted 3 years ago

“The flowers I ordered for a wedding anniversary were good value and a good standard. I also purchased an anniversary card gave the day I required it and ordered some 8 days previously. The card didn’t arrive on time in fact it arrived two days after the required date. I contacted customer services and they showed little or no concern although very respectful. I doubt whether I’ll use bunches again”

Helpful Report

Posted 3 years ago

Thank you for your review. We are very sorry to hear the card arrived after the date you had selected for delivery. We will be in touch with you shortly to make the right for you. kind Regards Bunches

Posted 3 years ago

“Customer service is condescending, they were as helpful as a chocolate teapot. The tracking didn’t work all day so it wasn’t possible to get an ETA for delivery and customer service blamed me for the flowers being sent back to the depot. They didn’t take any ownership of the problem and didn’t bother to follow up with Royal Mail despite my request. When the flowers were retrieved, they resembled the last flowers available at a petrol station, except for the price tag. I was embarrassed to send them as a gift and will never use bunches.co.uk again.”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you have been unhappy with our services. Unfortuatnley the day you contacted us Royal Mails tracking system had gone down. We do advise on our website that our dleiveries take place between 8am-6pm, any ETA thatRoyal Mail provide is not a guranteed delivery slot and only an estimate. As no one was available when the deilvery was attempted the gift was taken back to the depot after a calling card was left for the reciepint to collect or rearrange delivery. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards Bunches

Posted 3 years ago

“I've placed an order to surprise my friend and due to a mistake in the delivery address, the order could not be delivered. Customer Service is asking me to place the order again, giving me a 25% discount code (I have to call a number to receive it) and place another order. I'm very frustrated by the lack of compassion, it was a genuine mistake, now I paid for a product that will never be delivered and a partial refund is not even taken into consideration. Good profit for them, bad experience for me! Be aware when ordering from Bunches.co.uk, they are not helpful and on the client side.”

Helpful Report

Posted 3 years ago

“I ordered a bunch for my daughter as I was unable to be with her on her birthday and the picture looked really full with blooms but what was actually delivered was nothing like it … wouldn’t recommend again I contacted them to say I was disappointed but didn’t get a reply other than that they would investigate … shame on them”

Helpful Report

Posted 3 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 3 years ago

Bunches.co.uk is rated 4.7 based on 199,789 reviews