“Flowers arrived dead. No water. Chocolate melted.”

Posted 7 years ago

Thank you for your review, we are very sorry to hear this and of the disappointment this issue has caused you. Please could you contact our customer support team on 0800626249 as we will be more than happy to look into this further with you. Alternatively, you can contact us via email at flowers@bunches.co.uk. Thank you.

Posted 7 years ago

“order acknowledged on 23rd August with delivery date the following day - 24th August. Actual delivery 26th August.”

Helpful Report

Posted 7 years ago

Thank you for your review Brian, we are very sorry to hear this and of the disappointment this issue has caused you. Please could you contact our customer support team on 0800626249 as we will be more than happy to look into this further with you. Alternatively, you can contact us via email at flowers@bunches.co.uk. Thank you.

Posted 7 years ago

“The wrong flowers were sent red roses instead of sympathy flowers. I am very angry and upset”

Helpful Report

Posted 7 years ago

Thank you for your review Nikki, We are very sorry to hear this and for all the upset and disappointment this issue has caused. I can see from our records that you have been in contact with our Customer Support Team this morning who have looked into this further and that this matter has now been rectified. Thank you

Posted 7 years ago

“still waiting for delivery! Ordered Monday for delivery Friday, to be informed "I should have paid for delivery to guarantee" 1 week later and no delivery, have had to make alternative arrangement!”

Helpful Report

Posted 7 years ago

Thank you for your review, we are very sorry to hear this and of the disappointment this issue has caused you. Please could you contact our customer support team on 0800626249 as we will be more than happy to look into this further with you. Alternatively, you can contact us via email at flowers@bunches.co.uk. Thank you.

Posted 7 years ago

“My order was placed in plenty of time but the order has still not been received. The tracking still advises that the parcel is still in transit. The gift was a leaving present for a member of staff who has now left the company without her gift. Will not be using the company for any future gift.”

Helpful Report

Posted 7 years ago

Thank you for your review Heena, we are very sorry to hear this and of the disappointment this issue has caused you. Please could you contact our customer support team on 0800626249 as we will be more than happy to look into this further with you. Alternatively, you can contact us via email at flowers@bunches.co.uk. Thank you.

Posted 7 years ago

“Flowers not worth the money. Look cheap”

Helpful Report

Posted 8 years ago

Thank you for your review, we are very sorry to hear this and of the disappointment this issue has caused you. Please could you contact our customer support team on 0800626249 as we will be more than happy to look into this further with you. Alternatively, you can contact us via email at flowers@bunches.co.uk. Thank you.

Posted 7 years ago

“We had this delivered for a birthday surprise and the quality of the flowers when they arrived was bad. A complaint has been made by the person who recieved them”

Helpful Report

Posted 8 years ago

Thank you for your review, we are very sorry to hear this and of the disappointment this issue has caused you. Please could you contact our customer support team on 0800626249 as we will be more than happy to look into this further with you. Alternatively, you can contact us via email at flowers@bunches.co.uk. Thank you.

Posted 7 years ago

“I am really sorry to say but the date which I mentioned for delivery of flower were not deliver on that day but a day prior.The bunch of flowers were really sad.i didn't Like it at all I wish I cuold send the picture.What I saw on the website and what I got deliver was big difference!”

Helpful Report

Posted 8 years ago

Thank you for your review, we are very sorry to hear this and of the disappointment this issue has caused you. Please could you contact our customer support team on 0800626249 as we will be more than happy to look into this further with you. Alternatively, you can contact us via email at flowers@bunches.co.uk. Thank you.

Posted 7 years ago

“The flowers were dying on arrival, wilted and some had brown petals. They would not refund the entire order only partly.”

Helpful Report

Posted 8 years ago

Thank you for your view. We are very sorry to hear this and for any disappointment that this has caused. As you have already mentioned I can see that you have been in contact with our Customer Support Team who have been looking into this issue further and that this matter has now been rectified. Thank you

Posted 8 years ago

“Turned up and they were shocking. Lasted approx 2 days and had to be thrown.”

Helpful Report

Posted 8 years ago

Thank you for your review, we are very sorry to hear this and of the disappointment this issue has caused you. Please could you contact our customer support team on 0800626249 as we will be more than happy to look into this further with you. Alternatively, you can contact us via email at flowers@bunches.co.uk. Thank you.

Posted 8 years ago

“I ordered flowers for my step mum who unfortunately fell and broke her hip, she is 77. I asked for the delivery date to be changed. I was told it couldn't due to it being ready for the delivery, this was a Friday the day before the delivery day. A company your size cannot make a phone just to explain delivery date has changed is beyond me. I am utterly speechless that the delivery still went ahead when i told you there would be no one there.”

Helpful Report

Posted 8 years ago

Thank you for your review, we are very sorry to hear of your disappointment on this occasion. Please could you contact our customer support team on 0800626249 as we will be more than happy to look into this further with you. Alternatively, you can contact us via email at flowers@bunches.co.uk. Thank you.

Posted 8 years ago

“I sent flowers for my sister. I was told she will get them on 19/8 or 21/8. She hasn't received them yet”

Helpful Report

Posted 8 years ago

Thank you for your review Sadia, we are very sorry to hear this and of the disappointment this issue has caused you. Please could you contact our customer support team on 0800626249 as we will be more than happy to look into this further with you. Alternatively, you can contact us via email at flowers@bunches.co.uk. Thank you.

Posted 8 years ago

“Well where do I start,at the stem I suppose,had more emails from you from lots of different people,there where three at one time all asking me different things and convincing me what went wrong,lots the plot in the end because they where all throwing their spanner in the works,wont get you to arrange my funeral flowers cause they might arrive on the wrong day?as for the free chocalates,think they might get stuck in my throat,sods law, used you many times but think I will stick to Iflorist,probably same people anyway petal, Keith Tipler”

Helpful Report

Posted 8 years ago

“I deliberately asked for 18th August as the lady was at the hospital on the 17th and her birthday on 18th. Instead the Royal Mail delivered on 17th and of course the lady not in. A note was left for her to collect but no mention that it was flowers. As she is poorly and not able to collect she thought it was just a present from her sister. Her friend who was visiting the following week would collect it for her. So consequently the flowers are still at the Sorting Office of the Royal Mail, probably rotting away. Why on earth do Bunches use The Royal Mail. This is the first time I have used Bunches. I have never had this problem before when sending flowers to a friend, but they have never used Royal Mail. What a complete and utter waste of time and money.”

Helpful Report

Posted 8 years ago

Thank you for your review Patricia, we are very sorry to hear this and of the disappointment this issue has caused you. Please could you contact our customer support team on 0800626249 as we will be more than happy to look into this further with you. Alternatively, you can contact us via email at flowers@bunches.co.uk. Thank you.

Posted 8 years ago

“My sister, Dee Hodges, who received the flowers, said they were dreadful. Dead and dying.”

Helpful Report

Posted 8 years ago

Thank you for your review Gillian, we are very sorry to hear of your disappointment with your order. Please could you contact our customer support team on 0800626249 as we will be more than happy to look into this further with you. Alternatively, you can contact us via email at flowers@bunches.co.uk. Thank you.

Posted 8 years ago

“The bouquet Lilac Haze bought for my mother was of very poor quality. The roses were drooping after only a couple of days, unlike any previous displays I have bought from you. I was really disappointed with the overall lack of quality in the presentation.”

Helpful Report

Posted 8 years ago

Thank you for your review Pauline. I'm sorry to hear of the poor quality of the Lilac Haze. If you would like us to take a look into this a little further please get in touch with our customer support team. Either on flowers@bunches.co.uk or 0800 626 249 and one of our team will be more than happy to help.

Posted 8 years ago

“Flowers have not been delivered! Was for my sister who is having a very bad time and it was her birthday. Very very disappointed!!!!”

Helpful Report

Posted 8 years ago

Thank you for your review, we are very sorry to hear of your disappointment with regards to the non-delivery of your order. Please could you contact our customer support team on 0800626249 as we will be more than happy to look into this further with you. Alternatively, you can contact us via email at flowers@bunches.co.uk. Thank you.

Posted 8 years ago

“The bouquet was under welming with the amount of flowers that arrived. So was dissappointed with the quantity for my mums birthday”

Helpful Report

Posted 8 years ago

Thank you for your review, we are very sorry to hear of your disappointment with your order on this occasion. Please could you contact our customer support team on 0800626249 as we will be more than happy to look into this further with you. Alternatively, you can contact us via email at flowers@bunches.co.uk. Thank you.

Posted 8 years ago

“Ordered flowers for sisters Diamond Wedding. When they eventually arrived the flowers in both quantity and quantity were pathetic, nothing at all like the photographs online they really were very poor indeed. When we visited wife's sister we were embarrassed when we're saw them and sister was doing her best to say something nice about them. Contacted Bunches who apologised most profusely and promised to send out a 'meaningful' replacement as means of apology. These were due to arrive on Sat 19th. Once again van pulled up and took the flowers to guy across the road who was doing his garden. Then drove off. I received a phone call shortly after asking if my wife and I would go up and look at the meaningful replacement. Four Lilliesleaf had no heads o and we're loose in the box, leave were black and slime really they were in bad order. I complained once again today 21st and returned the meaningful flowers to Bunches. We had heard such good reports, but we certainly will NOT use them again”

Helpful Report

Posted 8 years ago

Thank you for your review Mr Dixon-Dodds, we are very sorry to hear this and for any disappointment that issue has caused. As you have already mentioned I can see from our records that you have been in contact with our Customer Support Team who have looked into this and passed the matter onto our production team manager who will look into this further. I can also see from our records that this issue has now been rectified for you. Thank you

Posted 8 years ago

“First the flowers was delivered a day early but luckily my mum was in to receive them. Half of the flowers had died within the first couple of days. So not really happy .”

Helpful Report

Posted 8 years ago

Thank you for your review Arlene, we are very sorry to hear of your disappointment on this occasion. Please could you contact our customer support team on 0800626249 as we will be more than happy to look into this further with you. Alternatively, you can contact us via email at flowers@bunches.co.uk. Thank you.

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews