“2 orders of Flowers arrived 3 days after requested!!!! Full address given,excuse was possible incorrect postcode but used the one I was given. Email apology after request for response,no mention of refund etc. WILL NOT USE AGAIN.”

Helpful Report

Posted 7 years ago

Thank you for your review, we very sorry to hear of any disappointment that this issue has caused. I can see from our records that you have been in contact with a member of our customer support team and this matter has been resolved. Thank you.

Posted 7 years ago

“I ordered a bunch of flowers for my dad for his retirement and they got delivered a day early! Also opted for a 25 stem buch for an £5 and the bunch was very small with lots if flowers already fallen off the bunch! Wasn't very pleased as was recommended by a friend! Won't be using again”

Helpful Report

Posted 7 years ago

Thank you for your review, we very sorry to hear of any disappointment that this issue has caused. I can see from our records that a member of our customer support team has been in contact with you in an attempt to resolve this matter. Thank you.

Posted 7 years ago

“My flowers were never delivered!”

Helpful Report

Posted 7 years ago

Thank you for your review, we very sorry to hear of any disappointment that this issue has caused. I can see from our records that you have been in contact with a member of our customer support team and this matter has been resolved. Thank you.

Posted 7 years ago

“They didn't as didn't deliver”

Helpful Report

Posted 7 years ago

Thank you for your review, we very sorry to hear of any disappointment that this issue has caused. I can see from our records that you have been in contact with a member of our customer support team and this matter has been resolved. Thank you.

Posted 7 years ago

“The flowers looked nothing like they did in the advertised picture. And some was half dead only lasted 2 days before they died”

Helpful Report

Posted 7 years ago

Thank you for your review, we very sorry to hear of any disappointment that this issue has caused. I can see from our records that a member of our customer support team has been in contact with you in an attempt to resolve this matter. Thank you.

Posted 7 years ago

“The person I had ordered for did not receive the flowers and I am very disappointed as she has now gone abroad for a week”

Helpful Report

Posted 7 years ago

Thank you for your review, we very sorry to hear of any disappointment that this issue has caused. I can see from our records that you have been in contact with a member of our customer support team and this matter has been resolved. Thank you.

Posted 7 years ago

“Rubbish flowers, could have got better at a petrol station, not worth the money. I paid £6 for delivery by DPD and the flowers turned up in a taxi!! The box was damaged and soaking wet as was the card inside.”

Helpful Report

Posted 7 years ago

Thank you for your review, we very sorry to hear of any disappointment that this issue has caused. I can see from our records that a member of our customer support team has been in contact with you in an attempt to resolve this matter. Thank you.

Posted 7 years ago

“Wasn't delivered to the right address , wasn't my fault didn't receive anything money went to waste.”

Helpful Report

Posted 7 years ago

Thank you for your review, we very sorry to hear of any disappointment that this issue has caused. I can see from our records that a member of our customer support team has been in contact with you in an attempt to resolve this matter. Thank you.

Posted 7 years ago

“Hallo I thought my purchased from you didn't deliver yet, since 25 September and you get the full price for it. So please if you won't deliver can you send back the money Regards”

Helpful Report

Posted 7 years ago

Thank you for you review. We are sincerely sorry to hear that your order has not arrived as requested. A member of our customer support team will be in contact with you to get this issue resolved.Thank you.

Posted 7 years ago

“I expected something like the photo on your website. I bought the flowers for a Chinese wedding which I was going to join via Skype. The flowers arrived on the Monday morning and they should have opened by the Wednesday. They didn't and the whole point of them (red and gold for good luck) was lost. They aIso were not as I had expected, an arrangement they were just cut flowers. I would have been better buying a bunch of roses for £10 at my local Waitrose”

Helpful Report

Posted 7 years ago

Thank you for your review, we very sorry to hear of the disappointment caused on this occasion. I can see from our records that a member of our customer support team has been in contact with you in an attempt to resolve this matter. Thank you.

Posted 7 years ago

“I paid an extra £5.99 for courier delivery and yet the flowers were posted with Royal Mail. Poor service”

Helpful Report

Posted 7 years ago

Thank you for your review, we very sorry to hear of any disappointment that this issue has caused. I can see from our records that a member of our customer support team has been in contact with you in an attempt to resolve this matter. Thank you.

Posted 7 years ago

“When you buy flowers you expect to know that they've reached their recipient safely. In the case of bunches, they don't track their parcels just send them out in the post. When I asked if my flowers had been delivered I was told I'd have to ask the recipient. They did not arrive on the day I'd chosen either and so the lady my flowers were going to wasn't in meaning they got sent to a sorting office. I would not use this service again, instead I'd choose another company who track their deliveries and deliver on your requested date.”

Helpful Report

Posted 7 years ago

Thank you for your review, we very sorry to hear of any disappointment that this issue has caused. I can see from our records that a member of our customer support team has been in contact with you in an attempt to resolve this matter. Thank you.

Posted 7 years ago

“Very disappointed, the bouquet looks as though half of it was missing. A friend bought 3 bunches from a supermarket for a third of the cost and there were loads more flowers.”

Helpful Report

Posted 7 years ago

Thank you for your review Joanne, we very sorry to hear this and for any disappointment that this issue has caused. I can see from our records that a member of our customer support team has been in contact with you in an attempt to resolve this matter. Thank you

Posted 7 years ago

“Flowers were delivered early even though I ordered two weeks prior for a specific day, flowers looked dishevelled and have only lasted 3 days. Poor quality for nearly £20. Sorry I won't be using again, was disappointed”

Helpful Report

Posted 7 years ago

Thank you for your review Sarah, we very sorry to hear this and for any disappointment that this issue has caused. I can see from our records that a member of our customer support team has been in contact with you in an attempt to resolve this matter. Thank you

Posted 7 years ago

“I ordered a hamper for my daughters wedding anniversary. it arrived , literally thrown over a six foot fence. a lot of the biscuits were crushed. the hamper cost 49.00 and i expected the hamper to be worth the money, but not worth 20.00. spoke to bunches and they were not interested. i wont be using this company again.”

Helpful Report

Posted 7 years ago

Thank you for your review, we very sorry to hear this and for any disappointment that this issue has caused. I can see from our records that a member of our customer support team has been in contact with you in an attempt to resolve this matter. Thank you

Posted 7 years ago

“Absolutely appalling, disgusting and an embarrasnt excuse for a bouquet. £25 for something worth £1.99....if that!! Delivered 2 days late! Never order from here people, if I could post the pictures on here I would”

Helpful Report

Posted 7 years ago

Thank you for your review, we very sorry to hear this and for any disappointment that this issue has caused. I can see from our records that a member of our customer support team has been in contact with you in an attempt to resolve this matter. Thank you

Posted 7 years ago

“5oth birthday gift did not get delivered on the day and two days later still not arrived”

Helpful Report

Posted 7 years ago

Thank you for your review Karen, we very sorry to hear this and for any disappointment that this issue has caused. I can see from our records that a member of our customer support team has been in contact with you in an attempt to resolve this matter. Thank you

Posted 7 years ago

“The flowers were delivered on the wrong day .i specifically asked for delivery on Monday 18th September not Friday 15th September .”

Helpful Report

Posted 7 years ago

Thank you for your review Nicola, I am sorry to hear that you are disappointed with the delivery of your flower gift. We have taken a look into your order and can see that you selected to use our free delivery service with the Royal Mail. As advertised this delivery service will take place over a 1-2 day period and although we no not know which day out the two your gift will arrive on once dispatched we do know that it will arrive within the period stated on your confirmation. For customers who wish not to take the risk of their gift not arriving on the day of the choice we do offer a courier service for an additional £5.99 or £7.99. We do hope that this information helps but if you would like to discuss this matter further please do contact our Customer Support Team. Thank you

Posted 7 years ago

“Three quarters of my flowers came back dead and wrecked not happy at all considering they cost 20 pound”

Helpful Report

Posted 7 years ago

Thank you for your review Chloe, we very sorry to hear this and for any disappointment that this issue has caused. I can see from our records that a member of our customer support team has been in contact with you in an attempt to resolve this matter. Thank you

Posted 7 years ago

“I was not at home to take delivery of a birthday bouquet. Royal Mail left a card through my door, with no indication that the package contained flowers or anything perishable. When I collected the package the next day, the flower stems were as dry as a bone and the flowers wilting. One bloom head was broken and unuseable and the gypsophila was fit for nothing. This system simply does not work and the quality does not reflect the prices charged. I have advised the sender not to use this service again.”

Helpful Report

Posted 7 years ago

Thank you for your review Amanda, I am very sorry to hear this and for any disappointment this issue has caused. We were hoping that we could get in contact with you this morning but unfortunately we are unable to locate your order details with the information you gave whilst leaving this review. Please could you contact our Customer Support Team on either 0800 626 249 or flowers@bunches.co.uk as we are very happy to look into this further. Thank you

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews