Bunches.co.uk Reviews

4.7 Rating 201,991 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 201,991 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers I ordered had a small miniature of rhubarb and ginger gin with them, this was why I ordered that particular selection. It was not with the flowers delivered.The surprise birthday gift was a big let down.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear the wrong flowers arrived with your gin gift. We will be in touch with you very soon to put this right for you. Kind Regards - Bunches

Posted 6 years ago

“Flowers arrived 2 days after date requested. Standard Royal Mail delivery requested, appreciate only 97% make it on day, but 2 days😏. Flowers were ok, not sure if they last long though.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear the flowers took so long to arrive. We will be in touch with you very soon to gather some further information so we can look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“They were not as much as it looked on the picture.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your gift. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey therefore they do need to be arranged and given a little time to bloom to resemble our online image. Kind Regards - Bunches

Posted 6 years ago

“Didn't think the flowers were good value for money.Could have bought similar flowers in the local supermarket far cheaper.And was very disappointed with the baby balloon I got,was tiny!”

Helpful Report

Posted 6 years ago

Thank you for your review. i am sorry to hear you have been disappointed. Our bouquets are displayed online alongside a full description of what is included. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. the flowers do need a little time to bloom to see the full beauty of the arrangement. The balloon chosen with the gift was a min-loon, this is a small balloon on a stick which is designed to go in the vase with the flowers, the dimensions of the balloon are shown on our website so customers can make an informed choice. Kind Regards - Bunches

Posted 6 years ago

“Flowers which were important for an occasion arrived a day late even though I ordered them five days in advance. I contacted Bunches to ask where they were, the response was the develivey service is not reliable, - not great.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry you have been disappointed with the delivery of your gift. the free delivery option that was selected when the order was placed is based on a 1-2 working day delivery with 97% of the gifts arriving on your selected delivery date. we do recommend that if specific delivery date is required that you upgrade to our courier service. Kind Regards - Bunches

Posted 6 years ago

“This is the second time I’ve used bunches , and while the first order was excellent , I was very disappointed in the flowers this time. I’d ordered freesias which were described as being in tight bud designed to open and release their fragrance. My daughter in law the recipient was delighted with the gesture of me sending flowers to her and sent me a photograph in which I could see they were almost all fully opened. And didn’t last very long.”

Helpful Report

Posted 6 years ago

Thank you for your review I am sorry to hear the flowers didn't last as long as expected. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 6 years ago

“Purchased the birthday bundle as a gift for my daughter-I was embarrassed when I saw them and apologised to her. Very sparse bunch of flowers. She did say the cake was nice though!”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear yo have been disappointed with your recent order. Our flowers are sent out in bud to avoid any damage during their journey and also maximise the vase life. the flowers would need to be arranged and given a little time to bloom to resemble the image displayed. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 6 years ago

“After using bunches for many years I sent flowers for mother’s day via bunches this year. Sadly they were of poor quality so bunches replaced them and the second time around they were nice. I decided to put my trust in them again this month for my mums birthday- I wish I hadn’t. The flowers only lasted 2 days. I will not trust them again.”

Helpful Report

Posted 6 years ago

Thank you for your review I am sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 6 years ago

“I Bought this for my 1st Grandchild who lives 500 miles away. Apparently the flowers were nice and the blue elephant was lovely and soft. Unfortunately there was no miniature balloon as pictured in the advert. The miniature balloon was one of the main reasons I purchased this item.The ideal size I thought to put in a baby's memory box but sadly this was not to be. Extremely Disappointed”

Helpful Report

Posted 6 years ago

thank you for you review. I am sorry to hear the mini-loon was missing from your gift. We will be in touch with you very soon to make this right for you. kind regards - Bunches

Posted 6 years ago

“I was very disappointed with the bunch of Frischia sent to my wife for our wedding anniversary. Many of the flowers failed to open. I chose Bunches because my wife has used the company a number of times. She now doubts whether what she sent to family and friends was satisfactory. It is unlikely that we shall use the company again. Andy Gibson”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear your anniversary flowers failed to open, this is very disappointing to hear. we will be in touch with you very soon to put this right. Kind regards - bunches

Posted 6 years ago

“Ordered 20 Freesias which were guaranteed for 7 days. As a birthday gift all but dead in 5 days. Nice while they lasted!”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear you flowers didn't last as you would have expected. I can see that we have been in contact with you and a replacement has been arranged. Kind Regards- Bunches

Posted 6 years ago

“Service usually good but this time flowers were delivered a day after my requested date. Aware you give yourselves this leeway but still disappointed they arrived the day after the recipient's birthday. Normally this isn't a problem.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your delivery, sadly, Royal Mail delivery can take an extra day to arrive. we do recommend that if a specific delivery date is require that you upgrade to our courier service so that a special occasion isn't missed. Kind regards - bunches

Posted 6 years ago

“I ordered a bouquet of flowers to be delivered to a friend for a special birthday. Although the photo my friend sent me of the bouquet was beautiful, I was very disappointed with the fact that they were delivered the day after our requested date and therefore a day late for her birthday. It was pleasing to see free delivery advertised on your website, but surprising to then find, when placing my order, a statement saying 97% of orders are delivered on your chosen date but in order to guarantee a date you need to pay a supplement. I really didn’t think this to be necessary given that the gift card message read “Happy Birthday” I mistakenly put my faith in my order falling into the aforementioned 97%. I was somewhat surprised and so disappointed that the chosen date couldn’t be achieved. Purely for this reason I would be reluctant to use Bunches again or recommend to others.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your recent delivery. as you mentioned 97% of our gift arrive on the day of choice however this cannot be guaranteed. We do recommend that if a specific day is needed that you upgrade to our courier service which offices a guaranteed delivery date. Please accept our sincere apologies for any disappointment this matter may have caused. - Bunches

Posted 6 years ago

“Paid quite a bit of money for what I was shown online was a huge bouquet of flowers. When they arrived, I was severely disappointed with the bunch of flowers that I can tell you right now are £2.00 in Aldi. The chocolate cake I added to the order was excellent, but for the price, it really should have come with it. Best thing about the product was that it arrived in time.”

Helpful Report

Posted 6 years ago

Thank you for your review. i am sorry to hear you have been disappointed with your gift. I can confirm the cake was part of the gift and you were not charged an additional price for this. Our flowers are dispatched whilst still in bud and so the arrangement will look smaller than the image displayed online; this is to ensure a maximum vase life and limit damage during transit. please accept our apologies for any disappointment caused. Bunches

Posted 6 years ago

“Flowers didn’t look like the ones ordered and I requested butterflies to be included and they sent chocolate, disappointed”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your order. we will be in touch with you very soon to discuss the recent orders you have placed. Kind Regards - Bunches

Posted 6 years ago

“When I saw the photo of the flowers in the hospital I was very disappointed as they did not resemble the photo in the catalogue. Maybe I was too naive. I would not use this service again.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your recent gift. We will be in touch with you very soon to discuss this further with you. Kind Regards - Bunches

Posted 6 years ago

“Great flowers but they arrived a day late so this is disappointing. I know delivery isnt guaranteed but i booked several weeks in advance so very disappointed not on the correct day. They were good flowers though.”

Helpful Report

Posted 6 years ago

Thank you for your review. Our free delivery option is based on a 1-2 working day delivery with 97% of gift arriving on the requested date. To ensure a specific delivery date we do recommend you upgrade to a courier delivery. Our apologies for any disappointment caused. Kind Regards -Bunches

Posted 6 years ago

“I purchased the flower arrangement in a box as a birthday gift for my mum. To be honest I was quite disappointed. For the cost of nearly £32 I expected more.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your recent gift. If you would like to pop an email over to us at flowers@bunches.co.uk with further information about your disappointment, we will happily look into this for you. Kind Regards - Bunches

Posted 6 years ago

“I want to write a good review but I'm not sure that the flowers I ordered actually arrived at the correct destination. The recipients cannot find any record of it arriving and no card. Real shame as they were to show sympathy at a tragic time. Although, I'm sure this is just an anomaly. Easy and user-friendly website though.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear the recipient has not received their gift. We will be in touch with you very soon to check the delivery details with you. Kind Regards - Bunches

Posted 6 years ago

“Very dissapointed.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am sorry to hear you have been disappointed with your order. If you would like to pop an email over to us at flowers@bunches.co.uk with more information we will happily look into this for you. Kind Regards - Bunches

Posted 6 years ago

Bunches.co.uk is rated 4.7 based on 201,991 reviews