“very disappointed they were for a special anniversary and were almost dead they lasted a day before dropping all petals.”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 4 years ago

“I have always ordered flowers for friends and relatives through Bunches but have recently been very disappointed with my last purchase. I ordered one of the sunflower bouquets and within 5 days they had to be thrown out as they were looking in a really sorry state and looked like they had gone rotten. I'm hoping this was just a one-off.”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 4 years ago

“Unfortunately i mistakenly wrote 3 instead of 33 and the flowers were sent back as number 3 refused delivery i dont even know if they have returned to you or just gone, wasted 20 pounds and let my pregnant niece down quite sad really”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have provided incorrect information that lead to a failed delivery. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Ordered flowers for my mum's birthday. Picked a particular bouquet that would remind her of the flowers along the lane she would have picked as a child growing up in her local town. Unfortunately the bouquet she got DID NOT reflect this. The flowers were not the same as shown in the picture. Upon complaining was asked to provide a picture. Trying to get my mum to send me a pic was a challenge. The response received was give it a couple of days for the buds to flower. We did. Still no difference. Sent another pic. No response!!! Do not use Bunches unless you do not mind what they send. Apparently they know your close family better than you so will choose what to send.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. We can confirm that a further response was sent to you. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“The flowers were rubbish . Looked half dead before put in a vase . Totally disappointed”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“The bouquet was of a poor standard had I known I would have spent the money at any supermarket. Very disappointed!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“I have been a very loyal, longtime customer of Bunches, spent literally hundreds of pounds with you but was let down badly with the last 2 deliveries. I wrote to customer services and was told that although I had requested a certain date there was no guarantee of delivery on the chosen day which I understand but to be told the flowers had been sent out 3 days earlier was unacceptable. Upon receipt of the flowers my Aunt told me they were dry & limp - hardly surprising having been in transit for over 3 days. Your customer service person was not at all bothered, simply stating ‘it tells you this in the small print upon ordering’. I had to go to Moonpig, order another bouquet which was sent & received by my Aunt the very next day. I was so upset with Bunches & unfortunately will not use you again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Saddest bunch of flowers ever. £20 on a tiny bunch- petrol station has better, misleading images. Do not use.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Customer service is disgusting, they don’t care, they have your money they not bothered after that. I would never recommend this company to anyone, I will never use again. Should be ashamed of themselves.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“The flowers that I picked due to the lovely photo on the website came nothing like it was supposed to look like. The prices are nice and reasonable but was very disappointed with the product.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Very disappointed this time I've head to of the meadow bouquets before and they were absolutely wonderful this last bouquet only lasted 5 days was not happy he with the standard this time I'm”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“If it had not been for our anniversary and not wanting to upset my wife i would have complained at once. Flowers looked very sorry after just two days. Lesson learnt shall not be using the service again”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“An order for delivery 11August didn't arrive!!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Very disappointed as most of the flowers died, my mum was quite upset and I’m very dissatisfied”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Since I never saw the flowers I am not in a position to answer this review. I took Bunches on Trust! I have made a rating in order to submit this review. I don't know who made the delivery or how long it took to get there?”

Helpful Report

Posted 4 years ago

“Our order was placed on 10th August for delivery on 12th August. Appreciating the flowers may be delivered 1-2 days late because of COVID as stated by the Bunches website, we accepted this. However, we were not happy to later find out the flowers didn't arrive until 18th August. Very unimpressed with the service”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Very shocking quality they was near enough dead was loads fell off when a opened the box The card was missing”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“Very disappointed. The sunflowers were past their peak and only lasted 2 days before dropping. Left with 2 underwhelming roses and a few daisies.”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 4 years ago

“You sent a replacement cake, but unfortunately it has been delivered squashed, it was damaged when delivered.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“The flowers were wilting on arrival and certainly were not impressive enough or for the price paid... My elderly mother had to bin them after less than 5 days. First and last purchase sadly.”

Helpful Report

Posted 4 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews