“Ordered on a Sunday evening............. delivered on a Thursday late afternoon, not good! When I contacted customer service I was requested to inform the person I was surprising with the flowers to check if Royal Mail had left a calling card! Ended up not much of a surprise”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry your gift didn't arrive on the date expected, our free delivery is based on a 1-2 working day delivery and your preferred date cannot be guaranteed. The delivery policy is if the recipient is out for the gift to be taken back to the depot and a calling card is left, we do require the to be checked before we can take this further. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards _ Bunches

Posted 4 years ago

“The flowers were beautiful but sadly the delivery with Royal Mail was shocking. The time they stated for delivery was 3 hours too early, a card left to say they weren’t in, they were! You can only collect from Royal Mail between 9 and 9:30 am due to Covid! Or wait 2 further days to be redelivered. Thank fully an employee who overheard the conversation, took pity on my pensioner mum, in a tier 3 zone and relays on public transport, and got them out of the back, Where they were all along, instead of making her wait another 2 days for fresh flowers. Not the best experience.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry the recipient wasn't available to accept the gift when a delivery was a attempted. The service selected is a 1-2 working day delivery with deliveries between 8am-5pm, we do not offer timed delivery slots on this service. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“The amount of flowers sent is very disappointing!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. We provide a full description of what is included in the arrangement. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Very disappointed as I ordered flowers on 13th October to be delivered on 17th to our good friends who were celebrating their golden wedding. The bouquet was delivered on 19th having been in Royal Mail depot since 16th. Most upsetting”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“Flowers & chocolate ordered with 4days to delivery date on a Saturday.. for a Sunday birthday ....delivered on Monday mid afternoon ......states at delivery method 2days for royal mail but orders are not processed till the day before your delivery date so if you want a Saturday delivery order it for Friday then you might get it ON TIME!!!!! This should be on your delivery payment page, not hidden in the terms and conditions....Won't be using this company again”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry your gift didn't arrive on your preferred date. When placing an order online we do require the customer to check the delivery terms so that they are aware of the types of deliveries we offer and when gifts are dispatched. Please accept our sincere apologies for any disappointment this matter may have caused. Kind Regards - Bunches

Posted 4 years ago

“I was very disappointed with my last order!, the quantity of flowers within the bunch was poor!, they looked lost in the vase. Having ordered before and been very happy I am surprised my last order was so bad. I can supply photos if required.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“When my flowers were delivered they were slightly crushed and didn’t look any where near as big as the photo. They were sent to my friend who is a florist and she got them looking a lot better after a day or so”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Very disappointed with the flowers For the amount of flowers in the bunch it seemed hardly worth sending them out I've ordered a few times and they have been fine before. May have to re- think who to use next time now”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Expected them to be a little bigger the bunch”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Very small bunch”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Disappointing. Ordered large pink blush arrangement for my wedding anniversary. Arrived early in the day by dpd, which was great, but they were squashed in a box and so all crumpled inside.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“was disappointed when my daughter in law showed me a picture, they arrived in a box but plain cardboard which matched the wrapping and to be honest i would have paid £7 in tesco for same bunch, delivery was late in the day”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“The flowers looked absolutely nothing like the picture! They were not rainbow coloured and lacked in actual flowers. I won’t use you again”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Unfortunately I have heard from the recipient that some of the blooms were wilting on arrival. I am disappointed as this was a gift, and have I have always been satisfied in the past.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Sorry but I thought the quality was disappointing. I was a bit embarrassed as they did not look at all like the advertised image.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“A rather small bunch of flowers for a large bunch of flowers price.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Nice flowers but showed up 2 days late and leaves were brown.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“Sadly disappointed in my order. The recipient put a photo on facebook to thank me and I was embarrassed by how meagre the bouquet was. I expected better as I have been happy with bunches in the past. Will think hard about coming back.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Disappointed with what was sent to my friend for her birthday - not value for money. Emailed but got no reply. Won’t be using these again.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Flowers were meant to be beautiful but I was really disappointed by the lack of communication on delivery. The mailman also sent it to a depot where it waited a few days until someone could come and collect it. I think all of this should be better communicated in the purchasing experience - I have never had this happen with flowers before and was pretty disappointed when they arrived at their final destination looking very rough and only lasting a few days.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews