“Delivered on time but 2 of the three roses were dead! Disappointed mother in law ! I have emailed feedback to customer services and as no one has contacted me to apologise, it's a company I will choose not to use again !”

Helpful Report

Posted 4 years ago

“Have used before and have been really please however this time I was a little disappointed as upon delivery they were a little battered however once trimmed they did rally and my Sister was pleased”

Helpful Report

Posted 4 years ago

“Disappointed with the small amount of flowers delivered.”

Helpful Report

Posted 4 years ago

“The flowers I sent my sister in law for her 60th birthday were very disappointing, they looked nothing like the picture and was was no where near as many as the picture showed.I was tracking the delivery and they were left outside the front door as no one was in, they were not hidden in any way or taken to a neighbour to look after.They were left there until the evening when I called my brother who asked a neighbour to pop round and pick them up and put them in water.I was quite upset and I send flowers on a regular basis to people and thought I would give you a try.please can someone correspond with me.Regards Lynn jewell”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Rather disappointed as the flowers arrived the day after I requested.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. The Royal Mail 24 service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“Unfortunately my flowers were delivered two days late, which meant they were wilting by the time they were received. I was a bit disappointed by the customer service who basically told me that there was only a 90% chance that they would be delivered on time anyway. If this is the case, I feel that they should ensure that the stems stay damp in transit, which currently they don’t.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry that you gift didn't arrive on your preferred delivery date. The service selected is a 1-2 working day delivery as explained in our delivery terms. We offer a 7 day freshness guarantee, therefore if the flowers have not lasted or didn't pick up after a big drink. Please pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Disappointed at how long the flowers lasted,”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Was disappointed it was delivered a day late and as I had paid for 50% extra, it didnt look like anymore than the original price. Shame as I am struggling to find a decent honest online florist”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“The ordering was simple, and the flowers arrived on the right day for my Mums birthday (Wednesday) but by Sunday when I visited her, most of the roses had gone brown and started to go over. Not what you expect from a £30 bunch of flowers. I was disappointed and so was she.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are so sorry to hear that your blooms arrived looking disappointing, that's never what we want. We always hope to deliver happiness with our flowers. We take great care in preparing and packaging our bouquets so that they arrive to our customers in the best possible condition. We are sorry that this has not been the case on this occasion, If you could please get in touch with our team on flowers@bunches.co.uk with some more information we would be happy to take a look and make this right. Kind Regards - Bunches

Posted 4 years ago

“Actually a bit disappointed to be honest. Did not look like the picture on the website and not as large a bouquet as I was expecting.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey, therefore they do need a little time to bloom and resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“We were disappointed in the size of the flowers looked very small for the price we paid of £26.99”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Orderes flowers that came with bday cake. No updates received, cake came days after the recipients bday so not impressed at all.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. However, we can see that you have been in touch with our customer support team and this issue has now been resolved. Kind Regards - Bunches

Posted 4 years ago

“I am sorry to give only two stars for these Germini daisies, but a couple of them lasted Only two days and it’s now been one week since delivery and most have collapsed and are well on their way to the bin. I have cut the bottoms, given clean new water and more flower food but To no avail. I have had quite a few of Bunches flowers and they have usually been amazing but sadly these really are very poor. Would not buy these particular ones again.”

Helpful Report

Posted 4 years ago

Thank you for your review, we are sorry to hear of your recent disappointment. We take great care and pride in packaging our blooms to make sure that our customers receive the best quality possible, so we are sorry that you have been let down on this occasion. We would love to try and make this up to you, therefore we will be in touch with your shortly. Kind Regards - Bunches

Posted 4 years ago

“Delivery was a day late and the bouquet was no better than one from Tesco at £10. They lasted only just 5 days. Very disappointed as this was a surprise gift for my wife.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Very disappointed that the flowers didn’t arrive on the day that I’d ordered them to be delivered. They had been in the post for 4 days.”

Helpful Report

Posted 4 years ago

Thank you for your review. After looking into your order and checking the tracking information we can see that your gift was delivered on the date requested at the point of sale. Kind Regards Bunches

Posted 4 years ago

“Paid for Sunday delivery and my mum got them on Tuesday”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Usually ok but flowers were 3 days late for a special family birthday so was very disappointed to be offered a £5 post point as a refund.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on your preferred delivery date. Our free delivery service is based on a 1-2 working day delivery with 90% of gifts arriving on the date selected. As you selected a Saturday delivery the next working day would be Monday. We do recommend that an upgraded courier service is selected if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 4 years ago

“But disappointed as flowers not looking as good! I have not heard from you! Flowers were limp and not up to your usual standard. They were sent to wrong number in my road which was my fault, however, I collected them same morning and delivered to my neighbour who had just come out of hospital. Not happy this time! Sorry. Jacqui Rousseau”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 01623 750343 with further information, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 4 years ago

“Won't use again, small bunch. Have had better from different floral online services.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

“Got flowers for my mum who's in a care home had to have them delivered due to covid which was a great service but when care home sent me photo's I was very dissapointed as only look like sboiy 4 flower in a brown paper bag 🙄”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you were unhappy with the bouquet that arrived. Most of our flowers are sent in bud to maximise vase life and limit damage during their journey. The bouquet of choice was not from our hand tied arrangement and would need to be arranged and given time to bloom to resemble our online image. Please accept our apologies for any disappointment this has caused. Kind Regards - Bunches

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews