Bunches.co.uk Reviews

4.7 Rating 201,991 Reviews

92 %

of reviewers recommend Bunches.co.uk

4.7

Based on 201,991 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Bunches.co.uk:

Bunches.co.uk are the leading online florist delivering fresh flowers and gifts for meaningful moments to every address in the UK from only £22. Bunches have successfully delivered over 13 million gifts since being founded in 1989. They are based in Newstead Village, Nottinghamshire.

Visit Website

Phone:

01623 750343

Email:

flowers@bunches.co.uk

Location:

Unit 19 Hazelford Way,
Newstead Village,
Nottingham
Nottinghamshire
NG15 0DQ

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To be conpletely honest I've used Bunches quite a few times and have generally been happy6 with the products. I sent my Mum flowers last week and she sent me a photo of them. I was quite disappointed in them for the simple fact I'd spent £22.99 on them and I could have bought a better bunch of supermarket flowers for a tenner. I didn't write to complain as they were as described - 21 stems of iris and freesia. I just thought that they weren't worth it and did not look nearly as nice or full as the ones pictured. Also, the irises lasted less than a week and the freesias aren't far behind.”

Helpful Report

Posted 6 years ago

Thank you for your review We are sorry to hear you were disappointed with the flowers and they didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 6 years ago

“The flowers arrived on time for a Birthday but the quality was poor I will not order again from yourselves😣”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent flower gift. If you would like to pop an email over to flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“Delivery and website generally work but on several ocasions now the quality of product has been poor. I would not expect that flowers would only last 2 days before deteriorating greatly. Sadly I will not be using again.”

Helpful Report

Posted 6 years ago

Thank you for your review We are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you.Kind Regards - Bunches

Posted 6 years ago

“The flowers were very sparse and a disappointment, the roses were drooping when they arrived . They were a surprise for my daughters Birthday so was not very happy.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your flowers arrived looking a little sad. After looking into this we can see you have been in contact with us and a replacement has been arranged for you. Kind Regards - Bunches

Posted 6 years ago

“The flowers were for a gift the person I sent them to sent a photo to say thank you, Have say when I saw the photo I was embarrassed very small and not th vibrant colour in your photos,”

Helpful Report

Posted 6 years ago

Thank you for your recent review Karen. We are sorry to hear you have been disappointed with recent flower gift. Please do contact us ,either on email at flowers@bunches.co.uk or call us on 0800 626 249, we will be happy to look into this further for you. Kind Regards - Bunches

Posted 6 years ago

“For what it cost the flowers where poor”

Helpful Report

Posted 6 years ago

“What happened.my Friend in Hospital did not receive flowers or told that they had been sent ?? Where they delivered ??”

Helpful Report

Posted 6 years ago

Thank you for your review. Regrettable not all hospitals except flowers due to the infection control regulations. This is explained within our delivery terms. We will be in touch with you further regarding this issue. Kind Regards -Bunches

Posted 6 years ago

“I was disappointed with this product and didn't consider it good value. Maybe I misread the details but was under the impression that it some with a vase as in the photograph. Instead it was just a few freesia s and tuplips.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your gift. We do explain on our website that we no not include any vases with our gifts. The arrangements are shown in a vase to give you an idea of how they will look once arranged in a suitable vase. Apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Many of the flowers- 50% of the chrysanthemums, one of the two large daisies and an indeterminate flower- were droopy and well beyond their “sell by “ date. The flowers had arrived, well packaged, but without any water so all the stems were dry. When I contacted the company they were most concerned and said they would resend another similar bunch immediately, so very good customer service.”

Helpful Report

Posted 6 years ago

“I felt that as I had chosen Royal Mail first class as the way of delivery, when they hadn't turned up I was left on my own to sort it out! Will not use again. If there is no support when people chose Royal Mail I don't think bunches should offer it. I might as well put a bunch of flowers in the post myself and cut out the middle man, i.e. Bunches.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry your delivery didn't arrive as expected. If you would like to contact us on 0800626 249 or email us at flowers@bunches.co.uk we will look into this further for you. Kind Regards Bunches

Posted 6 years ago

“Very disappointed to find that, even though I ordered well in advance, these birthday flowers arrived 3 days late.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you flowers didn't arrive as expected. We will be in touch with you very soon to put this right for you. Kind Regards - Bunches

Posted 6 years ago

“Looked dead on arrival. Needed resuscitating with several days of recovery. Poor. Doubt I'll use them again.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your flowers arrived looking rather sad. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 6 years ago

“I used this company for some years previously. However recently I accidentally clicked a next day delivery button on placing my order. As it was a Saturday I e-mailed the help desk but received no reply. I was charged £6.99 for delivery which seemed unduly high considering I had tried to amend my error. However my friend was very pleased with the flowers themselves. I have several special occasions this year but will be looking to use another company now.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry you have been disappointed with our services. I can see that you have been in touch with our Customer Support Manager regarding this. Please accept our apologies for any disappointment caused. Kind regards -Bunches

Posted 6 years ago

“There seems to be a problem sending the flowers on time TO THE SENDING ADDRESS WHEN IT IS ALSO THE RECIPIENT ADDRESS? posted on 11th Friday for delivery on 12th,not despatched two days before … arrived on Tuesday using a first class service, Late for my Wife's Birthday late for commemorating another month of marriage...quality of the flowers and upgraded card as expected The Cake is a big hit and now a week after despatch one of the flowers is starting to drop petals Never previously a problem with Royal Mail, perhaps weekend services are poorer? The local delivery Office is maybe 3 miles from my house a day for every mile?”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent delivery. Our free delivery service is based on a 1-2 working day delivery. This service comes with a 95% chance of the gift arriving on the date selected, however this is not a guarantee. We do offer a courier service if a guaranteed delivery date is required. Please accept our sincere apologies for any disappointment caused - Bunches

Posted 6 years ago

“O placed an order to bunches and they were delivered to the wrong address I phoned and another delivery was sent to the correct addressed but I was charged for two deliveries”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you believe you were charged for a replacement arrangement. I can see that we were provided with an incorrect house number that led to the gift being undelivered. As a good will gesture we replaced the gift and sent this to the correct address with no additional charges. Kind Regards - Bunches

Posted 6 years ago

“The flowers were ordered on a monday for delivery on thursday and when they arrived all the roses were open and only lasted for 7days. Very disappointing as aldi flowers last for two weeks at least for a fraction of the cost.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your gift. We do explain on our website we guarantee our flowers for 7 days. Please accept our apologies for any disappointment caused on this occasion. Kind Regards - Bunches

Posted 6 years ago

“The flower where had dead when they arrived”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear the flowers arrived rather sad and not how you would expect. We will be in touch with you very soon to put this right for you. Kind Regards - Bunches

Posted 6 years ago

“Ordered on 6th Jan for a 9th Jan delivery - arrived late in the day on 11th Jan. Whilst I appreciate you can’t control Royal Mail it wasn’t even despatched till 8th so there was no way it would be delivered by the 9th. Very disappointed this time always been great service before. And it’s not a busy time of year for post either!”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you gift arrived a little later than expected. As you opted for our free delivery service this is a 1-2 working day delivery, therefore your gift should have arrived not later than 10th January. We will be in touch with you shortly to make this right for you. Kind Regards - Bunches

Posted 6 years ago

“Have had two disappointing gifts I have sent recently. They do not come up to the old standard as they are no way as attractive as the photographs on line”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to resolve this with you. Kind Regards Bunches

Posted 6 years ago

“order placed on Fri 4 Jan for flowers to be delivered as a birthday gift on Mon 7 Jan. However, flowers arrived four days later during the late afternoon of Tue 8 Jan”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on the day you would have liked. Our free delivery service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do offer a courier service if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

Bunches.co.uk is rated 4.7 based on 201,991 reviews