“You didn't deliver the flowers on the correct day. I had to email the shop several times and they delivered more flowers a couple of days later. They were thrown over a gate although someone was in the house. Then finally the original bunch turned up in a very poor condition days later. I was very disappointed with the service, I wanted it to be a nice surprise for my friend and it wasn't”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with our services. We can see that you have been in touch with our customer support team regarding this. Kind Regards - Bunches

Posted 6 years ago

“Flowers were dead. Re delivered. Yes that's good but not the point the event had been and gone. This is the 2nd this has happened. Might have to find someone else”

Helpful Report

Posted 6 years ago

“I booked flowers on 2nd Jan for delivery on 5th my Sisters 80th birthday they were finally delivered on 7th in not a good state she was disappointed and so was I the picture on the website was miss leading as the amount of flowers looked a lot more than was actually sent to my sister .They did redeem their selves by delivering another bunch of flowers and they were lovely freesias my sister was pleased with them thank you .”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your sisters flowers. The delivery service chosen was our free delivery which is based on a 1-2 working day delivery and Royal Mail do not work on a Sunday. The flowers should have arrived in a good condition and we are pleased to hear our customer support team put this right for you when the flowers arrived looking a little sad. Our sincere apologies - Bunches

Posted 6 years ago

“The flowers that I had ordered were very disappointing, they arrived in 2 bunches with 4 tulips, 4 freesias and 2 sprigs of forsythia, they did not arrive as the photo was shown, it was embarrassing, also on the advert it did not state that the vase was not included. I am very disappointed with the whole presentation.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry you have been disappointed with your gift. As our gifts go through the postal system we have found the safest way for our tulips to travel are in several sleeves to avoid them being damaged during transit. We do explain on our website that the vases are not included, the flowers are added to the vase on the image to show you what the gift may look like once been arranged in a suitable vase. Please accept our sincere apologies for any disappointment this matter may have caused - Bunches

Posted 6 years ago

“My order was for 4 th January but the flowers did not arrive till 8 th., and they were past their best with one stem broken. Apparently this was the fault of Royal Mail. A second delivery was made on 9 th January and these flowers I believe were fine. I would probably not use this company again.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive when expected and one of the stems were damaged. We are happy to hear however that our customer support team put this right for you. Sincere apologies - Bunches

Posted 6 years ago

“The flowers turned up at my sister's house and she was very disappointed to find that the roses were brown, there was no water in the container and the grass was damaged. I'm awaiting a refund.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift arrived in a poor condition. It is extremely disappointing as we have such a high standard and try to make every order perfect. I can see that you have been in touch with our customer support team and a refund has been processed. Sincere apologies - Bunches

Posted 6 years ago

“I ordered these anniversary flowers on a Sunday to be delivered the following Friday as a surprise for my daughter and son in law. The flowers were not delivered until the Saturday and as they were away for the weekend they had to then collect them from Post Office the following Monday. It was a shame as the flowers were past there best. I'm normally delighted with service from bunches but will think twice about using them in future.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent delivery. Our free delivery service is based on a 1-2 working day delivery. This service comes with a 95% chance of the gift arriving on the date selected, however this is not a guarantee. We do offer a courier service if a guaranteed delivery date is required. Please accept our sincere apologies for any disappointment caused - Bunches

Posted 6 years ago

“Sent for my sisters birthday rubbish service as flowers were broken on the stems”

Helpful Report

Posted 6 years ago

“I ordered flowers for my friend following the death of her mother after being recommended Bunches. Whilst the flowers she received were pretty they looked nothing in comparison to what I’d seen on the internet site, in fact I was embarrassed when I visited her and asked her if I could see them. I’d never use bunches again as I felt ripped off and disappointed.”

Helpful Report

Posted 6 years ago

Thank you for your review.. we are sorry to hear you have been disappointed with your recent gift. If you would like to contact us via phone on 0800626249, or alternatively via email to flowers@bunches.co.uk, we will be more than happy to resolve this with you. Kind Regards Bunches

Posted 6 years ago

“Arrived late”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on the day you would have liked. Our free delivery service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do offer a courier service if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

“Received this bunch as a second when the wrong bunch I ordered was sent without a card saying who the flowers were off. This bunch was also very disappointing when comparing to the picture online. Bad experience all round and will not be ordering from here again”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent gift. We have popped an email over to you with regards to this. kind Regards - Bunches

Posted 6 years ago

“I ordered Flowers for a Birthday, arrived 2 days late :(”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear you have been disappointed with your recent delivery. Our free delivery service is based on a 1-2 working day delivery. This service comes with a 95% chance of the gift arriving on the date selected, however this is not a guarantee. We do offer a courier service if a guaranteed delivery date is required. Please accept our sincere apologies for any disappointment caused - Bunches

Posted 6 years ago

“Flowers were not found for a couple of days seeing has they had been left in a bin and no note put through the door. Very disappointed.”

Helpful Report

Posted 6 years ago

Thank you for your review. We are very sorry to hear the courier didn't put a calling card through the door to alert the recipient where the gift had been left. We will be in touch with you very soon to make this right for you. Kind Regards - Bunches

Posted 6 years ago

“This time my order was delivered in full bloom and after 7 days had to throw some out.After previous experience of your flowers lasting 3 weeks or more I am rather disappointed.”

Helpful Report

Posted 6 years ago

“The gift was ordered to be delivered 28th December, but was delivered 30th. According to receipient, flowers did not look fresh. Some of the buds did not come out at all. Very disapointing to my wife and me, as it was a gift to my wifes 86 year old aunt. Has been goodbefore, but not this time.”

Helpful Report

Posted 6 years ago

“very dissapointed at quality and quantity of flowers delivered, would not use again or recommmed card was a also of poor quality.”

Helpful Report

Posted 6 years ago

“Flowers were very dry and half dead when received. They were only suitable for display for two days after receipt. Very poor quality for the money and more like garage forecourt display flowers. The roses in particular were dry and looked to be frost burned on the petals”

Helpful Report

Posted 6 years ago

Thank you for your review. we are sorry to hear of your disappointment. We ave popped an email over to you regarding this order. Kind Regards - Bunches

Posted 6 years ago

“I have used bunches a few times and alsways been very happy, sadly this time the flowers didn’t last 3 days - and were a little underwhelming. These were for my mothers 60th . A real disappointment”

Helpful Report

Posted 6 years ago

Thank you for your review, we are sorry to hear the flowers didn't last the 7 days of freshness we guarantee them for. We will be in touch with you very soon to make this right for you and your mother .Kind Regards - Bunches

Posted 6 years ago

“Disappointing was not delivered on day. Description poor. Will go to Tesco in future.”

Helpful Report

Posted 6 years ago

thank you for your review. We are sorry to hear your flowers didn't arrive on the day you would have liked. Regrettably 5% of our gifts can arrive on the day after your chosen day as explained in our delivery terms. we are sorry to hear however that the gift was of a poor condition. We will be in touch with you shortly regarding this. Kind Regards - Bunches

Posted 6 years ago

“Arrived the day after the event which sort of spoiled the thought intended. The order was placed more than a week in advance!”

Helpful Report

Posted 6 years ago

Thank you for your review. We are sorry to hear your gift didn't arrive on the day you would have liked. Our free delivery service is based on a 1-2 working day delivery with 95% of gifts arriving on the date selected. We do offer a courier service if a guaranteed date is required. Please accept our apologies for any disappointment caused. Kind Regards - Bunches

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Bunches.co.uk Reviews